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HelpDesk vs ManageEngine ServiceDesk Plus - Which Help Desk Software Platform Is Better in July 2025?

HelpDesk - Help Desk Software
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TL;DR - Quick Comparison Summary

Description

HelpDesk is an online ticketing system suitable for both small businesses and enterprise clients. It provides easy-to-use features and an intuitive user interface designed to simplify a ... Read More

ServiceDesk Plus provides IT departments the right tools, at the right time, to solve problems and keep the organization running smoothly. From 24x7 monitoring to ticketing systems for help ... Read More

Entry Level Pricing

  • Starts from $29 , Billed Yearly
  • Not Available

Free Trial Availability

  • Free Trial available
  • Free Trial available

Spotsaas Score

9.4/10

Not Available

User Ratings

4.3

(50)
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Software Demo

Demo

How do HelpDesk and ManageEngine ServiceDesk Plus Compare on Features?

Total Features

15 Features

6 Features

Unique Features

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      What Do HelpDesk and ManageEngine ServiceDesk Plus Cost?

      Pricing Option

          Starting From

          • $29 , Billed Yearly
          • Not Available

          Pricing Plans

          • Team

            • Multiple mailboxes

            • Reply address assigned to Team

            • Multiple email templates

            Show more +

          • Enterprise

            • Includes features of Team plan, plus

            • Security Audit log Security assistance

            • Audit log

            Show more +

          • Not Available

          Pricing Page

          helpdesk pricing

          Pricing information not available

          Other Details

          Organization Types supported

          • Freelancers
          • Large Enterprises
          • Medium Business
          • Small Business
          • Individuals
          • Freelancers
          • Large Enterprises
          • Medium Business
          • Small Business
          • Individuals

          Platforms Supported

          • Browser Based (Cloud)
          • Mobile - Android
          • Mobile - iOS
          • Installed - Windows
          • Installed - Mac
          • Browser Based (Cloud)
          • Browser Based (Cloud)
          • Mobile - Android
          • Mobile - iOS
          • Installed - Windows
          • Installed - Mac
          • Browser Based (Cloud)

          Modes of support

          • 24/7 (Live rep)
          • Business Hours
          • Online
          • 24/7 (Live rep)
          • Business Hours
          • Online

          API Support

          • Available
          • Available
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          HelpDesk User Reviews & Rating Comparison

          User Ratings

          Rating Distribution

          Excellent

          23

          Very Good

          2

          Good

          0

          Poor

          0

          Terible

          0

          Excellent

          88

          Very Good

          50

          Good

          10

          Poor

          1

          Terible

          1

          Positive Reviews

          No reviews available for the product

          No reviews available for the product

          List of Customers

          Customers

          achieveCE

          achieveCE

          Bungalow.Net

          Bungalow.Net

          Rategenius

          Rategenius

          ManageEngine ServiceDesk Plus_customers_0

          ManageEngine ServiceDesk Plus_customers_0

          ManageEngine ServiceDesk Plus_customers_1

          ManageEngine ServiceDesk Plus_customers_1

          ManageEngine ServiceDesk Plus_customers_2

          ManageEngine ServiceDesk Plus_customers_2

          Media and Screenshots

          Screenshots

          Ticket Detail

          3 Screenshots

          ManageEngine ServiceDesk Plus Demo - Live dashboards

          16 Screenshots

          Videos

          video-0

          3 Videos

          video-0

          3 Videos

          Top Alternatives to HelpDesk and ManageEngine ServiceDesk Plus in 2025

          Frequently Asked Questions (FAQs)

          Stuck on something? We're here to help with all the questions and answers in one place.

          Yes, both HelpDesk and ManageEngine ServiceDesk Plus offer a Free Trial.

          HelpDesk is designed for Large Enterprises, Medium Business and Small Business.

          ManageEngine ServiceDesk Plus is designed for Large Enterprises, Medium Business and Small Business.

          The starting price of HelpDesk begins at $29/User/Month when Billed Yearly, while pricing details for ManageEngine ServiceDesk Plus are unavailable.

          Some top alternatives to HelpDesk includes Zendesk Support, Zoho Desk, Tidio Helpdesk, Freshservice, Freshdesk, SupportBee, Teamwork Desk, SysAid, Jitbit Helpdesk, Snappy, Helpspot, ReadyDesk, HelpdeskEddy, Help Desk Premier, Support.cc by 500apps and BoldDesk.

          Some top alternatives to ManageEngine ServiceDesk Plus includes SolarWinds Service Desk, Jira Service Desk, Symantec ServiceDesk, Freshdesk, Zoho Desk, HelpDesk, ReadyDesk, Sitehelpdesk, Help Desk Premier and Scopedesk.

          Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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