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Compare HelpDesk vs iSupport Software

HelpDesk - Help Desk Software
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Overview

Description

HelpDesk is an online ticketing system suitable for both small businesses and enterprise clients. It provides easy-to-use features and an intuitive user interface designed to simplify a ... Read More

iSupport Software enables businesses of any size to automate their IT help desk and customer service operations. With its intuitive enough interface and unparalleled feature set, this ... Read More

Entry Level Pricing
  • Starts from $29 , Billed Yearly
  • Not Available
Free Trial Availability
  • Free Trial available
  • No free trial
Spotsaas Score

9.4/10

Not Available

User Ratings

4.3

(50)

4.3

(57)
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Software Demo

Demo

Features

Total Features

15 Features

0 Features

Unique Features

    No features

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    Pricing

    Pricing Option
        Starting From
        • $29 , Billed Yearly
        • Not Available
        Pricing Plans
        • Team

          • Multiple mailboxes

          • Reply address assigned to Team

          • Multiple email templates

          Show more +

        • Enterprise

          • Includes features of Team plan, plus

          • Security Audit log Security assistance

          • Audit log

          Show more +

        • Not Available
        Pricing Pagehelpdesk pricing

        Pricing information not available

        Other Details

        Organization Types supported
        • Freelancers
        • Large Enterprises
        • Medium Business
        • Small Business
        • Individuals
        • Freelancers
        • Large Enterprises
        • Medium Business
        • Small Business
        • Individuals
        Platforms Supported
        • Browser Based (Cloud)
        • Mobile - Android
        • Mobile - iOS
        • Installed - Windows
        • Installed - Mac
        • Browser Based (Cloud)
        • Browser Based (Cloud)
        • Mobile - Android
        • Mobile - iOS
        • Installed - Windows
        • Installed - Mac
        • Browser Based (Cloud)
        Modes of support
        • 24/7 (Live rep)
        • Business Hours
        • Online
        • 24/7 (Live rep)
        • Business Hours
        • Online
        API Support
        • Available
        • Available
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        User Reviews

        User Ratings
        Rating Distribution

        Excellent

        23

        Very Good

        2

        Good

        0

        Poor

        0

        Terible

        0

        Excellent

        9

        Very Good

        11

        Good

        1

        Poor

        0

        Terible

        0

        Expert's Review generated by AI

        No Expert ai Review available for the product

        iSupport Software has garnered positive feedback over the past 12 months, with users highlighting its user-friendly interface and efficient ticket management system. One standout feature is its ...Read more

        Pros and Cons

        No pros or cons available for the product

        • Efficient ticket tracking and management system with unique ticket IDs for easy monitoring.

        • User-friendly interface with efficient filtering features for quick access to tickets.

        • Fully customizable platform for standardizing processes, controls, and dashboards.

        • Effective routing logic for tickets between departments.

        • Newcomers may find the richness of features overwhelming without adequate support.

        • Limited selection in the Marketplace for advanced apps and connectors, restricting extended functionalities.

        Positive Reviews

        No reviews available for the product

        No reviews available for the product

        Customers

        Customers
        achieveCE

        achieveCE

        Bungalow.Net

        Bungalow.Net

        Rategenius

        Rategenius

        Panasonic

        Panasonic

        Guitar Center

        Guitar Center

        Lens Crafters

        Lens Crafters

        Media and Screenshots

        Screenshots
        Ticket Detail

        3 Screenshots

        IncidentScreen

        6 Screenshots

        Videos
        video-0

        3 Videos

        video-0

        3 Videos

        Frequently Asked Questions (FAQs)

        Stuck on something? We're here to help with all the questions and answers in one place.

        HelpDesk offers Free Trial, but iSupport Software does not.

        HelpDesk is designed for Large Enterprises, Medium Business and Small Business.

        iSupport Software is designed for Large Enterprises, Medium Business and Small Business.

        The starting price of HelpDesk begins at $29/User/Month when Billed Yearly, while pricing details for iSupport Software are unavailable.

        Some top alternatives to HelpDesk includes Zendesk Support, Zoho Desk, Tidio Helpdesk, Freshservice, Freshdesk, SupportBee, Teamwork Desk, SysAid, Jitbit Helpdesk, Snappy, Helpspot, ReadyDesk, HelpdeskEddy, Help Desk Premier, Support.cc by 500apps and BoldDesk.

        Some top alternatives to iSupport Software includes Freshservice, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, Jira Service Desk, Symantec ServiceDesk, IBM Control Desk, HelpDesk, CRMdesk, Sitehelpdesk, HESK, Help Desk Premier and Support.cc by 500apps.

        Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].