HelpDesk vs ServicePRO - Which Help Desk Software Platform Is Better in July 2025?

Overview

Key features

Pricing

Other Details

User reviews

Integratons

Media & Screenshots

Alternatives

	HelpDesk (25) Get Quote Get Quote	ServicePRO (11) Get Quote Get Quote

TL;DR - Quick Comparison Summary
Affiliate Disclosure

Description	HelpDesk is an online ticketing system suitable for both small businesses and enterprise clients. It provides easy-to-use features and an intuitive user interface designed to simplify a ... Read More	ServicePRO is an affordable application built specifically for the field service industry. It provides a real-time, remote desktop system that allows users to quickly and easily process ... Read More
Entry Level Pricing	Starts from $29 , Billed Yearly	Starts from $22
Free Trial Availability	Free Trial available	Get Free Trial
Spotsaas Score	9.4/10	Not Available
User Ratings	4.3 (50)	3.9 (27)
	Get Quote	Get Quote

Software Demo

Demo

How do HelpDesk and ServicePRO Compare on Features?

Total Features	15 Features	0 Features
Unique Features		No features
	Get Quote	Get Quote

What Do HelpDesk and ServicePRO Cost?

Pricing Option
Starting From	$29 , Billed Yearly	$22
Pricing Plans	Team Get Started Multiple mailboxes Reply address assigned to Team Multiple email templates Show more + Enterprise Get Started Includes features of Team plan, plus Security Audit log Security assistance Audit log Show more +	Not Available
Pricing Page
	View detailed pricing	View detailed pricing

Other Details

Organization Types supported	Freelancers Large Enterprises Medium Business Small Business Individuals	Freelancers Large Enterprises Medium Business Small Business Individuals
Platforms Supported	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Browser Based (Cloud)	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Browser Based (Cloud)
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Not Available
	Get Quote	Get Quote

HelpDesk User Reviews & Rating Comparison

User Ratings	4.3 (based on 50 reviews)	3.9 (based on 27 reviews)
Rating Distribution	Excellent 23 Very Good 2 Good 0 Poor 0 Terible 0	Excellent 2 Very Good 5 Good 2 Poor 1 Terible 1
Expert's Review generated by AI	No Expert ai Review available for the product	ServicePRO presents a comprehensive solution for scheduling and dispatching customer support personnel, streamlining the process of managing service requests efficiently. Users appreciate the ...Read more
Pros and Cons	Pros and Cons of HelpDesk	Pros and Cons of ServicePRO Easy to use interface, making it accessible for both new users and administrators. Allows for customization to specific ticket types and tasks, with satisfactory reports. Centralizes all information in one place, enhancing workflow efficiency and communication. Supports cloud platform, facilitating scalability and flexibility in operations. Initial implementation and setup can be confusing and challenging for users, leading to inefficiencies initially. Performance issues encountered when adding features, impacting overall system functionality.
Positive Reviews	No reviews available for the product	No reviews available for the product
Negative Reviews	No reviews available for the product	No reviews available for the product
	Read reviews	Read reviews

List of Customers

Customers	achieveCE Bungalow.Net Rategenius	Veale Wasbrough Vizards The Withlacoochee River Electric Cooper The Pennine Acute Hospitals NHS

Media and Screenshots

Screenshots	3 Screenshots	1 Screenshots
Videos	3 Videos	3 Videos

Top Alternatives to HelpDesk and ServicePRO in 2025

Alternatives	Zendesk Support 4.3 Zoho Desk 4.4 Tidio Helpdesk	Freshservice 4.4 ManageEngine ServiceDesk Plus 4.2 SolarWinds Service Desk 4.4

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Yes, both HelpDesk and ServicePRO offer a Free Trial.

HelpDesk is designed for Large Enterprises, Medium Business and Small Business.

ServicePRO is designed for Large Enterprises, Medium Business and Small Business.

Pricing for HelpDesk Starts at $29/User/Month when Billed Yearly whereas for ServicePRO Starts at $22/User/Month.

Some top alternatives to HelpDesk includes Zendesk Support, Zoho Desk, Tidio Helpdesk, Freshservice, Freshdesk, SupportBee, Teamwork Desk, SysAid, Jitbit Helpdesk, Snappy, Helpspot, ReadyDesk, HelpdeskEddy, Help Desk Premier, Support.cc by 500apps and BoldDesk.

Some top alternatives to ServicePRO includes Freshservice, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, Ivanti Service Manager, Jira Service Desk, Symantec ServiceDesk, Halo Service Desk, Micro Focus Service Manager, HelpDesk, eStreamDesk, Milldesk and Sitehelpdesk.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

HelpDesk vs ServicePRO - Which Help Desk Software Platform Is Better in July 2025?

HelpDesk

ServicePRO

TL;DR - Quick Comparison SummaryAffiliate Disclosure

Description

Entry Level Pricing

Free Trial Availability

Spotsaas Score

User Ratings

Software Demo

Demo

How do HelpDesk and ServicePRO Compare on Features?

Total Features

Unique Features

What Do HelpDesk and ServicePRO Cost?

Pricing Option

Starting From

Pricing Plans

Pricing Page

Other Details

Organization Types supported

Platforms Supported

Modes of support

API Support

HelpDesk User Reviews & Rating Comparison

User Ratings

Rating Distribution

Expert's Review generated by AI

Pros and Cons

Pros and Cons of HelpDesk

Pros and Cons of ServicePRO

Positive Reviews

List of Customers

Customers

Media and Screenshots

Screenshots

Videos

Top Alternatives to HelpDesk and ServicePRO in 2025

Alternatives

Frequently Asked Questions (FAQs)

TL;DR - Quick Comparison Summary
Affiliate Disclosure