Gorgias vs Crisp vs ZoomInfo Chat Comparison
Gorgias
Starting at $10
- Free Trial
- Large Enterprises
- Medium Business
The Gorgias Help Desk allows organizations to manage and communicate with their customers simply and efficiently. Designed specifically to manage customer interactions, the Gorgias Help Desk will provide companies with a…
Crisp
Starting at $25 /User/Month
- Free Trial
- Individuals
- Freelancers / Consultants
Introducing Crisp, the ultimate live chat software that adds a personal touch to your conversations with visitors. With a wide range of tools and features, Crisp helps you turn visitors into loyal customers. From the abi…
ZoomInfo Chat
Starting at Contact for pricing
- Large Enterprises
- Medium Business
Transform the way you build relationships with ZoomInfo Chat. This innovative platform enables you to quickly create valuable conversations with your website visitors in just a few clicks. With personalized AI-driven exp…
Gorgias leads on user satisfaction with a 4.6-star rating across 438 reviews.
Gorgias vs Crisp vs ZoomInfo Chat — at a glance
| Feature | Gorgias | Crisp | ZoomInfo Chat |
|---|---|---|---|
| Rating | 4.6 / 5 | 4.5 / 5 | — |
| Reviews | 438 | 107 | — |
| Starting price | $10 | $25 /User/Month | Contact for pricing |
| Free trial | Yes | Yes | No |
| Free version | No | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Individuals, Freelancers / Consultants, Medium Business | Large Enterprises, Medium Business, Small Business |
| Category | Help Desk Software | Live Chat Software | Live Chat Software |
| Integrations | 1+ apps | — | 1+ apps |
| Platforms | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac | SaaS/Web/Cloud |
| API | Available | Available | Available |
| Support modes | 24/7 (Live rep), Business Hours, Online | Online | Business Hours, Online |
| Certifications | SOC 2, GDPR | GDPR | SOC 2 |
| Data residency | Global | US | US |
Key differences between Gorgias and Crisp
- Pricing: Gorgias starts at $10, while Crisp starts at $25 /User/Month.
- Target audience: Gorgias is built for Large Enterprises and Medium Business, while Crisp targets Individuals and Freelancers / Consultants.
- User satisfaction: Gorgias scores higher with a 4.6-star average.
- Deployment: Gorgias supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS; Crisp supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac.
Compare Gorgias vs Crisp vs ZoomInfo Chat — and walk away knowing which one fits.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Help Desk Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
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Gorgias, Crisp vs ZoomInfo Chat: Biggest differences
Start here before you go deeper into features.
Best help desk for e-commerce teams needing integrated, automated customer support.
- You operate an e-commerce or direct-to-consumer retail business.
- You want deep native integrations with Shopify, Magento, or BigCommerce.
- You need automation tools like macros and intent detection to speed support.
- Your company is outside e-commerce or online marketplaces.
- You require extensive customization beyond standard integrations for complex workflows.
Best live chat for SMBs needing easy, feature-rich customer support.
- You run a small to medium business with 1-500 employees.
- You want a simple, intuitive interface with multi-channel communication.
- You value unique features like Magic Browse for visual customer insights.
- Your enterprise requires extensive chatbox visual customization options.
- You need advanced email marketing tools such as A/B testing and scheduling.
Large Enterprises, Medium Business, Small Business
Gorgias: Best help desk for e-commerce teams needing integrated, automated customer support. Crisp: Best live chat for SMBs needing easy, feature-rich customer support.
Description | The Gorgias Help Desk allows organizations to manage and communicate with their customers simply and efficiently. Designed specifically to manage customer interactions, the Gorgias Help ... Read More about Gorgias | Introducing Crisp, the ultimate live chat software that adds a personal touch to your conversations with visitors. With a wide range of tools and features, Crisp helps you turn visitors ... Read More about Crisp | Transform the way you build relationships with ZoomInfo Chat. This innovative platform enables you to quickly create valuable conversations with your website visitors in just a few clicks. ... Read More about ZoomInfo Chat |
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SpotScoreWhat's this? ↗ | 9.6/10 | 9.7/10 | 8.2/10 |
User RatingsBased on verified Spotsaas reviews | |||
Best Company Size | 5-500 employeesMedium Business | 1-50 employees51-500 employees | — |
Get pricing help | Get pricing help |
Where each option fits best
See where each product is strongest, which teams it fits, and what causes buyers to keep looking — before you commit.
Based on buyer reviews and verified product data collected by Spotsaas.
Key strengths
- Deep E-commerce Integration: Gorgias integrates natively with Shopify, Magento, and BigCommerce, letting agents perform actions like refunds, edits, and cancellations directly from the helpdesk.
- Centralized Customer View: Displays customer interactions across multiple channels (email, chat, social) in one timeline, improving agent productivity and personalization.
- Automation Tools for Speed & Efficiency: Includes macros, rules, and intent detection to simplify repetitive support tasks and improve response times.
No key benefits available yet.
No key benefits available yet.
Best fit
- 5 – 500 Employee
- E-commerce, Direct-to-Consumer Retail, Subscription Boxes, Online Marketplaces
- Customer Support Manager, E-commerce Operations Manager, Help Desk Agent, Shopify Administrator, Customer Experience Lead, Fulfillment Specialist
No best-fit guidance available yet.
No best-fit guidance available yet.
Reasons buyers look elsewhere
- Gorgias is designed mainly for e-commerce businesses, especially Shopify users. Companies in industries like healthcare, SaaS, or financial services may find its feature set too narrowly tailored.
- While Gorgias offers useful analytics, users needing in-depth, customizable reporting or BI tool integrations may find it less robust than other platforms
- Unlike some competitors, Gorgias does not include built-in voice calling functionality, which can be a drawback for teams requiring omnichannel support including phone.
No alternatives guidance available yet.
No alternatives guidance available yet.
Software Demo
Demo |
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How do Gorgias, Crisp and ZoomInfo Chat Compare on Features?
Total Features | 16 Features | 10 Features | 7 Features |
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Unique Features | No unique features | No unique features | No unique features |
Get Quote | Get Quote |
Compare Gorgias, Crisp and ZoomInfo Chat on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Gorgias, Crisp vs ZoomInfo Chat: Other Details
Organization Types supported |
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Get help choosing | Get help choosing |
Gorgias, Crisp vs ZoomInfo Chat Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | ✓ Yes | — |
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HIPAA | ✗ No | ✗ No |
GDPR | ✓ Yes | ✓ Yes |
ISO 27001 | ✗ No | — |
Single Sign-On (SSO) | ✓ Yes | ✓ Yes |
Multi-Factor Auth (MFA) | ✓ Yes | — |
Data Encryption | ✓ Yes | ✓ Yes |
Audit Logs | ✓ Yes | — |
Data Residency | 🌐 Global | 🇺🇸 US |
Gorgias vs Crisp User Reviews & Rating Comparison
User Ratings | No reviews available for the product | ||
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Rating Distribution | No reviews available for this product | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Users appreciate Gorgias for its strong e-commerce integrations and automation features but note limitations in customization and pricing transparency. What buyers like
Common complaints
| Buyer sentiment Overall positive sentiment highlights ease of use, strong customer support, and rich feature set, tempered by some navigation and customization limitations. What buyers like
Common complaints
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Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product | No reviews available for the product |
| Negative Reviews | No reviews available for the product | No reviews available for the product | No reviews available for the product |
Integrations
Integration with other apps | No Integration information available. |
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Gorgias, Crisp and ZoomInfo Chat Customers
Customers |  Steve Madden  RadioShack  Bokksu |  Rakuten  Mailjet  Airfrance | No Customers information available. |
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Media and Screenshots
Screenshots |  4 Screenshots | No screenshots available. |
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Videos |  2 Videos |  2 Videos |
Alternatives to Gorgias, Crisp, ZoomInfo Chat
Alternatives |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, Gorgias or Crisp?
- Gorgias edges out the other on user ratings (4.6 vs 4.5). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do Gorgias and Crisp offer a free trial?
- Yes, both Gorgias and Crisp offer a free trial.
- What is the starting price of Gorgias vs Crisp?
- Gorgias starts at $10. Crisp starts at $25 /User/Month.
- What are the top alternatives to Gorgias?
- Top alternatives to Gorgias include Zoho Desk, TeamSupport, Cayzu Help Desk, Movidesk, UserEcho.
- What are the top alternatives to Crisp?
- Top alternatives to Crisp include ZoomInfo Chat, SnapEngage, Acquire, Bold360, Chaport.