Freshdesk Messaging (Formerly Freshchat) vs JivoChat vs ZoomInfo Chat - Which Tool Fits Your Business?

Overview

Key features

Pricing

Other Details

User reviews

Integratons

Media & Screenshots

Alternatives

	Freshdesk Messaging (Formerly Freshchat) (630) Get Quote Get Quote	JivoChat (92) Get Quote Get Quote

TL;DR - Quick Comparison Summary
Affiliate Disclosure

Description	Introducing Freshdesk Messaging, formerly known as Freshchat, the ultimate solution for modern messaging needs. This software is designed to make customer service effortless for the ... Read More	JivoChat, a must-have for any e-commerce company, is a powerful communication tool that allows businesses to generate revenue by connecting with clients from anywhere. Through its intuitive ... Read More
Entry Level Pricing	Starts from $19 , yearly	Starts from $13 , Billed Yearly
Free Trial Availability	Get Free Trial	Free Trial available
Spotsaas Score	9.3/10	9.6/10
User Ratings	4.4 (263)	4.2 (106)
	Get Quote	Get Quote

Software Demo

Demo

How do Freshdesk Messaging (Formerly Freshchat), JivoChat and ZoomInfo Chat Compare on Features?

Total Features	8 Features	9 Features
Unique Features
	Get Quote	Get Quote

What Do Freshdesk Messaging (Formerly Freshchat), JivoChat and ZoomInfo Chat Cost?

Pricing Option
Starting From	$19 , yearly	$13 , Billed Yearly
Pricing Plans	Free Free Get Started Free forever up to 10 agents Chat widget on website and mobile apps Team inbox Show more + Growth $23 /agent/month Get Started Chat widget on the website and mobile apps Team inbox E-mail Show more + Pro $59 /agent/month Get Started Chat widget on the website and mobile apps Team inbox E-mail Show more + Browse all pricing plans	Basic Get Started Unlimited chats and websites Customizable chat in 25 languages Desktop, mobile and browser agent apps Show more + Professional Get Started All the benefits of Basic version, and: Unlimited chat history storage Proactively start chats and catch leads using Smart Triggers Show more +
Pricing Page
	View detailed pricing	View detailed pricing

Other Details

Organization Types supported	Medium Business Large Enterprises Small Business Freelancers Individuals	Medium Business Large Enterprises Small Business Freelancers Individuals
Platforms Supported	Mobile - Android Installed - Windows Installed - Mac Mobile - iOS Browser Based (Cloud) Mobile - Windows Browser Based (Cloud)	Mobile - Android Installed - Windows Installed - Mac Mobile - iOS Browser Based (Cloud) Mobile - Windows Browser Based (Cloud)
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Available
	Get Quote	Get Quote

Freshdesk Messaging (Formerly Freshchat) vs JivoChat User Reviews & Rating Comparison

User Ratings	4.4 (based on 263 reviews)	4.2 (based on 106 reviews)
Rating Distribution	Excellent 329 Very Good 289 Good 3 Poor 3 Terible 6	Excellent 61 Very Good 6 Good 3 Poor 1 Terible 21
Expert's Review generated by AI	Freshchat is consistently praised for its ease of use and seamless integration with CRM systems, making it a convenient platform for providing top-notch customer service. Users appreciate the ...Read more	Having analyzed a variety of reviews over the past year, there are notable strengths to JivoChat that stand out. Users appreciate the affordable pricing, making it an accessible tool for ...Read more
Pros and Cons	Pros and Cons of Freshdesk Messaging (Formerly Freshchat) Easy to use interface, allowing for convenient access and navigation, even for non-technical users. Integrated with CRM for seamless customer interactions and relationship management. Combines live chat functionality with AI bot support and self-service solutions for scalable support. Supports omnichannel communication and real-time assistance for enhanced customer experience. Limited Marketplace options for additional apps and connectors, potentially limiting advanced functionality expansion. Richness of features and customizations might be complex for new users without adequate support or guidance.	Pros and Cons of JivoChat Easy to use and integrate with various systems, making it convenient for businesses to connect with customers. Provides cost-effective solutions for establishing customer relations and increasing sales rates efficiently. Offers modern interface design, simple setup, and customization options, enhancing the user experience. Poor customer support with delayed responses and unresolved issues, impacting user satisfaction and experience. Lack of advanced features like voicemail, limited integration with major platforms, and potential concerns about security and fraudulent activities associated with the product.
Positive Reviews	No reviews available for the product	No reviews available for the product
Negative Reviews	No reviews available for the product	No reviews available for the product
	Read reviews	Read reviews

Integrations

Integration with other apps	No Integration information available.	No Integration information available.

Media and Screenshots

Screenshots	5 Screenshots	1 Screenshots
Videos	2 Videos	2 Videos

Alternatives

Alternatives	ZoomInfo Chat ClickDesk 4 LiveAgent 4.7	ZoomInfo Chat LiveAgent 4.7 LiveChat 4.4

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Yes, both Freshdesk Messaging (Formerly Freshchat) and JivoChat offer a Free Trial.

Freshdesk Messaging (Formerly Freshchat) is designed for Freelancers, Large Enterprises, Medium Business and Small Business.

JivoChat is designed for Large Enterprises, Medium Business and Small Business.

Pricing for Freshdesk Messaging (Formerly Freshchat) Starts at $19/agent/month when yearly whereas for JivoChat Starts at $13/User/Month when Billed Yearly.

Some top alternatives to Freshdesk Messaging (Formerly Freshchat) includes ZoomInfo Chat, ClickDesk, LiveAgent, LiveChat, Tidio Chat, DeskMoz, Zendesk Chat, Intercom, Comm100 Live Chat, Smartchat and Tiledesk.

Some top alternatives to JivoChat includes ZoomInfo Chat, LiveAgent, LiveChat, Tidio Chat, MyLiveChat, HelpOnClick, Smartchat, tawk.to, ChatFlow247, Let's Connect and txt.me.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

Freshdesk Messaging (Formerly Freshchat) vs JivoChat vs ZoomInfo Chat - Which Tool Fits Your Business?