EZ Texting vs Zoho CRM vs Bigin by Zoho CRM Comparison
EZ Texting
Starting at $20 /month
- Free Trial
- Individuals
- Freelancers / Consultants
EZ Texting is a versatile and affordable SMS marketing software for small businesses. Send bulk SMS messages via desktop computer, and track results live. The billing module lets user know how much credit is needed for t…
Zoho CRM
Starting at $9 /user/month
- Free Trial
- Freelancers / Consultants
- Large Enterprises
Zoho CRM is an intuitive and powerful customer relationship management solution designed to enhance business workflows and improve collaboration. With its user-friendly interface and drag-and-drop functionality, it simpl…
Bigin by Zoho CRM
Starting at $7 /User/Month
- Free Trial
- Small Business
Bigin is Zoho's lightweight CRM designed for small teams under 50 people running straightforward sales cycles. Its drag-and-drop pipeline and email sync with Gmail and Outlook allow reps to get productive within a day wi…
EZ Texting leads on user satisfaction with a 4.5-star rating across 853 reviews.
EZ Texting vs Zoho CRM vs Bigin by Zoho CRM — at a glance
| Feature | EZ Texting | Zoho CRM | Bigin by Zoho CRM |
|---|---|---|---|
| Rating | 4.5 / 5 | 4.1 / 5 | 4.6 / 5 |
| Reviews | 853 | 2,181 | 243 |
| Starting price | $20 /month | $9 /user/month | $7 /User/Month |
| Free trial | Yes | Yes | Yes |
| Free version | No | No | No |
| Best for | Individuals, Freelancers / Consultants, Large Enterprises | Freelancers / Consultants, Large Enterprises, Medium Business | Small Business |
| Category | SMS Marketing Software | CRM Software | CRM Software |
| Integrations | 8+ apps | — | — |
| Platforms | SaaS/Web/Cloud | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS |
| API | Available | Available | Available |
| Support modes | 24/7 (Live rep), Business Hours, Online | 24/7 (Live rep), Business Hours, Online | Business Hours, Online |
| Certifications | SOC 2, GDPR | SOC 2, HIPAA, GDPR, ISO 27001 | — |
| Data residency | US | Global | Global |
Key differences between EZ Texting and Zoho CRM
- Pricing: EZ Texting starts at $20 /month, while Zoho CRM starts at $9 /user/month.
- Target audience: EZ Texting is built for Individuals and Freelancers / Consultants, while Zoho CRM targets Freelancers / Consultants and Large Enterprises.
- User satisfaction: EZ Texting scores higher with a 4.5-star average.
- Deployment: EZ Texting supports SaaS/Web/Cloud; Zoho CRM supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS.
Compare EZ Texting vs Zoho CRM vs Bigin by Zoho CRM — and walk away knowing which one fits.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most SMS Marketing Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
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Biggest differences
Start here before you go deeper into features.
Best for SMBs needing simple, compliant SMS marketing with easy setup.
- You are a small to mid-sized business seeking straightforward bulk SMS campaigns.
- You need built-in compliance tools to manage opt-in/opt-out and TCPA adherence.
- You want good integration options with CRMs and marketing tools via Zapier and APIs.
- Your team requires deep API customization and developer-heavy SMS workflows.
- You need advanced automation and highly flexible SMS campaign capabilities.
Best for small to medium businesses needing customizable, cost-effective CRM.
- You want an intuitive, easy-to-use CRM with minimal technical expertise required
- Your business needs highly customizable workflows, fields, and dashboards
- You seek strong sales automation and seamless integration with tools like G Suite and Power BI
- You are a large enterprise requiring deep scalability and advanced CRM features
- You need extensive advanced third-party app integrations beyond the available marketplace
Small Business
EZ Texting: Best for SMBs needing simple, compliant SMS marketing with easy setup. Zoho CRM: Best for small to medium businesses needing customizable, cost-effective CRM.
Description | EZ Texting is a versatile and affordable SMS marketing software for small businesses. Send bulk SMS messages via desktop computer, and track results live. The billing module lets user know ... Read More about EZ Texting | Zoho CRM is an intuitive and powerful customer relationship management solution designed to enhance business workflows and improve collaboration. With its user-friendly interface and ... Read More about Zoho CRM | Bigin is Zoho's lightweight CRM designed for small teams under 50 people running straightforward sales cycles. Its drag-and-drop pipeline and email sync with Gmail and Outlook allow reps to ... Read More about Bigin by Zoho CRM |
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Entry Level Pricing |
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Free Trial Availability | |||
SpotScoreWhat's this? ↗ | Not Available | 9.8/10 | 9.0/10 |
User RatingsBased on verified Spotsaas reviews | |||
Best Company Size | 1-50 employees51-500 employees | 1-50 employees51-500 employees | — |
Get pricing help | Get pricing help |
Where each option fits best
See where each product is strongest, which teams it fits, and what causes buyers to keep looking — before you commit.
Based on buyer reviews and verified product data collected by Spotsaas.
Key strengths
- Broad integration and automation options: Through native connectors, APIs, and automation platforms like Zapier and Make, EzTexting connects with CRMs, marketing tools, and support systems. These integrations allow teams to trigger texts from form submissions, CRM updates, or customer actions, reducing manual work and keeping communication timely and relevant.
- Versatile use cases across industries: EzTexting supports promotions, reminders, alerts, internal communications, and customer engagement across many sectors. Retailers use it for offers, nonprofits for fundraising, schools for notifications, and service businesses for appointment reminders. This flexibility allows teams to adapt SMS messaging to different goals without switching platforms.
- EzTexting includes built-in tools for opt-in collection, opt-out handling, and compliance with SMS regulations like TCPA. These safeguards reduce legal risk and help organizations run campaigns responsibly. For businesses new to SMS marketing, this compliance-first approach simplifies setup and keeps messaging practices aligned with industry standards.
- Streamlined Sales Processes: With Zoho CRM, your sales team can automate repetitive tasks, allowing them to focus on what truly matters—building relationships and closing deals. Managers will appreciate the time saved and the increase in productivity.
- Customer Insights: The platform offers reliable analytics and reporting features that let administrators understand customer behavior. This data-driven approach helps you design strategies that work for your target audience.
- Smooth Integration: Zoho CRM integrates with a wide range of third-party applications, making it easy for executives to unify their tech stack. This compatibility keeps all teams aligned and working efficiently toward common goals.
No key benefits available yet.
Best fit
- 201–500
- Marketing & Advertising, Retail, E-commerce, Nonprofits, Education, Healthcare, Real Estate, Hospitality, Professional Services
- Marketing Manager, Digital Marketing Manager, CRM Manager, Communications Manager, Growth Marketer, Small Business Owner, Operations Manager
- 1-500 employees.
- Martech, SaaS, Consulting, Sales Automation, Fintech.
- Sales Managers, Account Executives, Business Development Representatives, CRM Administrators.
No best-fit guidance available yet.
Reasons buyers look elsewhere
- EzTexting’s reporting covers delivery, engagement, and campaign performance, but data-driven teams may want deeper attribution, cohort analysis, or revenue-level insights tied to conversions. Platforms with advanced analytics dashboards or native BI integrations can better support these needs.
- Organizations with customers across multiple countries may need extensive global SMS coverage, localized sender IDs, and country-specific compliance support. Some alternatives provide stronger international routing, pricing flexibility, and delivery optimization for global campaigns.
- Engineering-led teams may prefer SMS platforms with more granular APIs, webhooks, and customization control. EzTexting offers APIs, but companies building highly customized messaging workflows or embedding SMS deeply into proprietary products often opt for developer-centric tools.
- Steep learning curve on setup and configuration — teams under 20 typically need 2–4 weeks of dedicated training before reaching productivity
- Limited customization for industry-specific workflows — manufacturing and construction firms often add custom development or switch to Salesforce
- Pricing scales quickly above 10 users — many teams find Pipedrive or HubSpot CRM cheaper at similar user counts
No alternatives guidance available yet.
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How do EZ Texting, Zoho CRM and Bigin by Zoho CRM Compare on Features?
Total Features | 8 Features | 47 Features | 10 Features |
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Unique Features | No unique features | No unique features | No unique features |
Get Quote | Get Quote |
Compare EZ Texting, Zoho CRM and Bigin by Zoho CRM on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | ✓ Yes | ✓ Yes |
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HIPAA | ✗ No | ✓ Yes |
GDPR | ✓ Yes | ✓ Yes |
ISO 27001 | — | ✓ Yes |
Single Sign-On (SSO) | — | ✓ Yes |
Multi-Factor Auth (MFA) | — | ✓ Yes |
Data Encryption | ✓ Yes | ✓ Yes |
Audit Logs | — | ✓ Yes |
Data Residency | 🇺🇸 US | 🌐 Global |
EZ Texting vs Zoho CRM User Reviews & Rating Comparison
User Ratings | |||
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Rating Distribution | |||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Users appreciate EZ Texting for its ease of use, strong compliance features, and reliable SMS delivery, though some desire more advanced automation and customization. What buyers like
Common complaints
| Buyer sentiment Overall positive sentiment highlights ease of use, customization, and cost-effectiveness, tempered by concerns about scalability and occasional performance issues. What buyers like
Common complaints
| Buyer sentiment Buyer sentiment is very strong across 279 reviews, with consistently positive feedback. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product | No reviews available for the product |
Integrations
Integration with other apps | No Integration information available. | No Integration information available. |
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List of Customers
Customers |  Southwest  YMCA  JetBlue |  Amazon  EuroKids  HotStar |  Antech Microsystem Pvt.Ltd  Investacc  Hire |
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Media and Screenshots
Screenshots | No screenshots available. |  4 Screenshots |
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Videos |  4 Videos |  1 Videos |
Alternatives
Alternatives |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, EZ Texting or Zoho CRM?
- EZ Texting edges out the other on user ratings (4.5 vs 4.1). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do EZ Texting and Zoho CRM offer a free trial?
- Yes, both EZ Texting and Zoho CRM offer a free trial.
- What is the starting price of EZ Texting vs Zoho CRM?
- EZ Texting starts at $20 /month. Zoho CRM starts at $9 /user/month.
- What are the top alternatives to EZ Texting?
- Top alternatives to EZ Texting include SlickText, ExpertTexting, TextToHire, MOBtexting, SimpleTexting.
- What are the top alternatives to Zoho CRM?
- Top alternatives to Zoho CRM include Bigin by Zoho CRM, Zoho One, Hubspot Marketing Hub, Freshsales, Agentforce Sales (formerly Salesforce Sales Cloud).