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Compare Exotel vs contactSPACE vs Nextiva

Exotel - Call Center Software
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Overview

Description

ExoTrack is an innovative solution for call centers and contact centers, which aims to improve the way contact center managers highlight the performance of their agents, by delivering ... Read More

contactSPACE is cloud-based call center software that was built for contact centers that want more than basic telephony. It allows for tracking of highly complex case scenarios, and is the ... Read More

Entry Level Pricing
  • Starts from $1,000
  • Starts from $105
Free Trial Availability
  • No free trial
Spotsaas Score

9.0/10

8.8/10

User Ratings

4.4

(16)

4.5

(1)
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Software Demo

Demo

Features

Total Features

8 Features

10 Features

Unique Features
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      Pricing

      Pricing Option
          Starting From
          • $1,000
          • $105
          Pricing Plans
          • Not Available
          • Not Available

          Other Details

          Organization Types supported
          • Individuals
          • Large Enterprises
          • Medium Business
          • Small Business
          • Freelancers
          • Individuals
          • Large Enterprises
          • Medium Business
          • Small Business
          • Freelancers
          Platforms Supported
          • Browser Based (Cloud)
          • Mobile - Android
          • Mobile - iOS
          • Installed - Windows
          • Installed - Mac
          • Browser Based (Cloud)
          • Browser Based (Cloud)
          • Mobile - Android
          • Mobile - iOS
          • Installed - Windows
          • Installed - Mac
          • Browser Based (Cloud)
          Modes of support
          • 24/7 (Live rep)
          • Business Hours
          • Online
          • 24/7 (Live rep)
          • Business Hours
          • Online
          API Support
          • Available
          • Available
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          User Reviews

          User Ratings
          Rating Distribution

          Excellent

          49

          Very Good

          21

          Good

          5

          Poor

          0

          Terible

          1

          Excellent

          1

          Very Good

          0

          Good

          0

          Poor

          0

          Terible

          0

          Expert's Review generated by AI

          Exotel stands out as a reliable cloud telephone service provider, offering a user-friendly interface and robust features that enhance business communication efficiency. Users appreciate the ease ...Read more

          No Expert ai Review available for the product

          Pros and Cons
          • User-friendly interface that is easy to navigate and use, catering to both beginners and experienced users.

          • Efficient call management with auto-saving and easy access to call data and recordings.

          • Reliable customer support and prompt responses to queries and issues.

          • Easy integration with CRM solutions, enhancing productivity and tracking capabilities.

          • Limited app selection in the Marketplace, restricting access to advanced features and connectors.

          • Inadequate post-sale service experience, as reported by some users.

          Positive Reviews

          No reviews available for the product

          No reviews available for the product

          Negative Reviews

          No reviews available for the product

          No reviews available for the product

          Customers

          Customers
          OLA

          OLA

          BYJU'S

          BYJU'S

          Quikr

          Quikr

          Skills Certified

          Skills Certified

          Ourtel

          Ourtel

          MonDial

          MonDial

          Media and Screenshots

          Screenshots
          IVR menu

          1 Screenshots

          contactSPACE screenshot 1

          9 Screenshots

          Videos
          video-0

          4 Videos

          video-0

          1 Videos

          Alternatives

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          Frequently Asked Questions (FAQs)

          Stuck on something? We're here to help with all the questions and answers in one place.

          Exotel offers Free Trial, but contactSPACE does not.

          Exotel is designed for Large Enterprises, Medium Business and Small Business.

          contactSPACE is designed for Individuals, Medium Business and Small Business.

          Pricing for Exotel Starts at $1,000 whereas for contactSPACE Starts at $105/User/Month.

          Some top alternatives to Exotel includes Nextiva, Knowlarity, CloudTalk, Servetel, Call Center Studio, TelebuHub, CallFire, VCC Live, Ozonetel CloudAgent, VoiceIQ and Twilio Flex.

          Some top alternatives to contactSPACE includes Nextiva, TalkDesk, XCALLY, Dialer360, uContact, HoduCC, Call Center Studio, Dialpad Contact Center, Vonage Contact Center and RingCentral Contact Center.

          Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].