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Crust CRM vs SuiteCRM vs Bigin by Zoho CRM Comparison

Last updated:

Crust CRM

Starting at Contact for pricing

  • Large Enterprises
  • Medium Business

Crust CRM is the leading customer relationship management software for the restaurant industry. It provides a complete solution to manage your guests from first contact until their next visit, including an online orderin…

SuiteCRM

4.3(91 reviews)

Starting at Contact for pricing

  • Free Trial
  • Large Enterprises
  • Medium Business

SuiteCRM is a cloud hosted Customer Relationship Management application. It's a web-based software system that helps businesses and organizations to manage their contacts, leads, customers, orders and the information ass…

Bigin by Zoho CRM

4.3(119 reviews)

Starting at $7 /User/Month

  • Free Trial
  • Small Business

Bigin by Zoho CRM is a solution for managing business contacts, creating sales opportunities, monitoring the pipeline and recording activities. The solution integrates email, calendar, tasks and more. It can be accessed…

SuiteCRM leads on user satisfaction with a 4.3-star rating across 91 reviews.

Crust CRM vs SuiteCRM vs Bigin by Zoho CRM — at a glance

FeatureCrust CRMSuiteCRMBigin by Zoho CRM
Rating4.3 / 54.3 / 5
Reviews91119
Starting priceContact for pricingContact for pricing$7 /User/Month
Free trial No Yes Yes
Free version No No No
Best forLarge Enterprises, Medium Business, Small BusinessLarge Enterprises, Medium Business, Small BusinessSmall Business
CategoryCRM SoftwareCRM SoftwareCRM Software
PlatformsSaaS/Web/CloudSaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - WindowsSaaS/Web/Cloud, Mobile - Android, Mobile - iOS
APIAvailableAvailable
Support modesOnline24/7 (Live rep), Business Hours, OnlineBusiness Hours, Online
CertificationsSOC 2
Data residencyUSGlobalGlobal

Key differences between Crust CRM and SuiteCRM

  • Free trial: SuiteCRM offers a free trial; Crust CRM does not.
  • Deployment: Crust CRM supports SaaS/Web/Cloud; SuiteCRM supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows.

Compare Crust CRM vs SuiteCRM vs Bigin by Zoho CRM — and walk away knowing which one fits.

01

Which tool fits your team best

02

Which is actually cheaper for your team size

03

Where each product wins, per real buyers

Most CRM Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.

Crust CRM - CRM Software
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Talk to an expert
SuiteCRM - CRM Software
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Talk to an expert

Biggest differences

Start here before you go deeper into features.

Crust CRM

Best for

Large Enterprises, Medium Business, Small Business

SuiteCRM

Best for

Large Enterprises, Medium Business, Small Business

Bigin by Zoho CRM

Best for

Small Business

Crust CRM typically suits Large Enterprises and Medium Business. SuiteCRM tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.

Description

Crust CRM is the leading customer relationship management software for the restaurant industry. It provides a complete solution to manage your guests from first contact until their next ... Read More about Crust CRM

SuiteCRM is a cloud hosted Customer Relationship Management application. It's a web-based software system that helps businesses and organizations to manage their contacts, leads, customers, ... Read More about SuiteCRM

Bigin by Zoho CRM is a solution for managing business contacts, creating sales opportunities, monitoring the pipeline and recording activities. The solution integrates email, calendar, ... Read More about Bigin by Zoho CRM

Entry Level Pricing

  • Not Available
  • Not Available
  • Starts from $7 , Billed Yearly

Free Trial Availability

  • No free trial

Spotsaas Score

What's this? ↗

7.7/10

8.9/10

9.0/10

User Ratings

Based on verified Spotsaas reviews

4.3

(91)
Get pricing help
Get pricing help

Software Demo

Demo

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How do Crust CRM, SuiteCRM and Bigin by Zoho CRM Compare on Features?

Total Features

5 Features

9 Features

10 Features

Unique Features

No unique features

No unique features

No unique features

Get Quote
Get Quote

Compare Crust CRM, SuiteCRM and Bigin by Zoho CRM on pricing

Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.

Pricing Option

        Starting From

        • Not Available
        • Not Available
        • $7 , Billed Yearly

        Pricing Plans

        • Not Available
        • Not Available
        • Free

          • Single Pipeline

          • 500 Records

          • Instant Workflows (3)

          Show more +

        • Express

          • Includes features of Free plan, plus

          • Team Pipelines (3)

          • 50,000 Records

          Show more +

        • Premier

          • Includes features of Express Edition plan. plus

          • Team Pipelines (5)

          • 100,000 Records

          Show more +

        Pricing Page

        Pricing information not available

        SuiteCRM pricing
        Bigin by Zoho CRM pricing

        Other Details

        Organization Types supported

        • Large Enterprises
        • Medium Business
        • Small Business
        • Freelancers
        • Individuals
        • Large Enterprises
        • Medium Business
        • Small Business
        • Freelancers
        • Individuals
        • Large Enterprises
        • Medium Business
        • Small Business
        • Freelancers
        • Individuals

        Platforms Supported

        • Browser Based (Cloud)
        • Mobile - Android
        • Mobile - iOS
        • Installed - Windows
        • Installed - Mac
        • Browser Based (Cloud)
        • Browser Based (Cloud)
        • Mobile - Android
        • Mobile - iOS
        • Installed - Windows
        • Installed - Mac
        • Browser Based (Cloud)
        • Browser Based (Cloud)
        • Mobile - Android
        • Mobile - iOS
        • Installed - Windows
        • Installed - Mac
        • Browser Based (Cloud)

        Modes of support

        • 24/7 (Live rep)
        • Business Hours
        • Online
        • 24/7 (Live rep)
        • Business Hours
        • Online
        • 24/7 (Live rep)
        • Business Hours
        • Online

        API Support

        • Not Available
        • Available
        • Available
        Get help choosing
        Get help choosing

        Security & Compliance

        Certifications, data handling, and security controls for IT and compliance evaluators.

        SOC 2

        ✓ Yes

        HIPAA

        ✗ No
        ✗ No

        Data Residency

        🇺🇸 US
        🌐 Global

        Crust CRM vs SuiteCRM User Reviews & Rating Comparison

        User Ratings

        No reviews available for the product

        Rating Distribution

        2

        0

        0

        0

        0

        79

        23

        4

        2

        1

        204

        66

        7

        1

        1

        Spotsaas Editor’s POV generated by AI

        What buyers like

        • Restaurant industry focus
        • Guest management
        • Online ordering system

        Common complaints

        • Limited to restaurant industry
        • May lack advanced analytics
        • Integration with other systems can be tricky

        Buyer sentiment

        Buyer sentiment is positive across 109 reviews, with strong overall satisfaction.

        What buyers like

        • Intuitive and user-friendly, making it easy to set up dashboards and manage tasks with little technical expertise.
        • Highly customizable with open-source capabilities, allowing businesses to tailor the system to specific needs.
        • Cost-effective solution, available for free with no license costs, making it appealing for small businesses and startups.

        Common complaints

        • Outdated and less modern user interface (UI), which many users find unattractive and not intuitive enough.
        • Mobile version is either unavailable or problematic, limiting accessibility and usability on the go.
        • Reporting and email modules require improvement due to slow performance and occasional bugs.

        Buyer sentiment

        Buyer sentiment is positive across 279 reviews, with strong overall satisfaction.

        What buyers like

        • Simple, intuitive design with a short learning curve, making it easy to use and implement, even for non-technical users.
        • Affordable pricing tailored for startups and small businesses, offering great value for core CRM functionalities.
        • Effective pipeline management and workflow automation, enabling businesses to streamline sales processes.

        Common complaints

        • Limited integrations with third-party tools (e.g., social media apps, direct LinkedIn or Facebook ad imports), making data syncing challenging.
        • Lack of advanced features and scalability, restricting use for larger enterprises or complex workflows.
        • Inconsistent customer support with restricted availability, affecting issue resolution during critical times.

        Pros and Cons

        • Tailored specifically for the restaurant industry.

        • Comprehensive guest management features.

        • Easy-to-use interface for staff.

        • Not suitable for non-restaurant businesses.

        • Limited scalability for larger chains.

        • Comprehensive features cover all aspects of CRM.

        • Customizable to fit specific business needs.

        • Cloud hosting allows for easy access from anywhere.

        • May require training for effective use.

        • Limited advanced analytics capabilities.

        • Real-time updates keep teams informed.

        • Integration with email and calendar enhances productivity.

        • User-friendly interface simplifies navigation.

        • Customization options may not meet all needs.

        • New users may find the interface complex.

        Positive Reviews

        No reviews available for the product

        No reviews available for the product

        No reviews available for the product

        List of Customers

        Customers

        No Customers information available.

        Oneworld Accurancy

        Oneworld Accurancy

        Humanetics

        Humanetics

        Scottish Book Trust

        Scottish Book Trust

        Antech Microsystem Pvt.Ltd

        Antech Microsystem Pvt.Ltd

        Investacc

        Investacc

        Hire

        Hire

        Media and Screenshots

        Screenshots

        Account Details

        3 Screenshots

        Lead View

        3 Screenshots

        Videos

        video-0

        1 Videos

        video-0

        3 Videos

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        Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

        Frequently asked questions

        Which is better, Crust CRM or SuiteCRM?
        SuiteCRM edges out the other on user ratings (4.3 vs -1.0). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
        Do Crust CRM and SuiteCRM offer a free trial?
        SuiteCRM offers a free trial. Crust CRM does not.
        What is the starting price of Crust CRM vs SuiteCRM?
        Crust CRM starts at Contact for pricing. SuiteCRM starts at Contact for pricing.
        What are the top alternatives to Crust CRM?
        Top alternatives to Crust CRM include Bigin by Zoho CRM, ClickUp, Zoho CRM, Freshsales, Salesforce.
        What are the top alternatives to SuiteCRM?
        Top alternatives to SuiteCRM include Bigin by Zoho CRM, ClickUp, Zoho CRM, Freshsales, HubSpot CRM.

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