Crisp vs Smartsupp vs ZoomInfo Chat Comparison
Crisp
Starting at $25 /User/Month
- Free Trial
- Individuals
- Freelancers / Consultants
Introducing Crisp, the ultimate live chat software that adds a personal touch to your conversations with visitors. With a wide range of tools and features, Crisp helps you turn visitors into loyal customers. From the abi…
Smartsupp
Starting at $10 /User/Month
- Freelancers / Consultants
- Large Enterprises
Introducing Smartsupp – a versatile and feature-rich live chat software that helps you effectively engage with website visitors and convert them into satisfied customers. With real-time chat, your operators can easily in…
ZoomInfo Chat
Starting at Contact for pricing
- Large Enterprises
- Medium Business
Transform the way you build relationships with ZoomInfo Chat. This innovative platform enables you to quickly create valuable conversations with your website visitors in just a few clicks. With personalized AI-driven exp…
Smartsupp leads on user satisfaction with a 4.4-star rating across 80 reviews.
SpotSaaS Analysis
CrispSmartsuppZoomInfo Chat
Crisp is ideal for SMBs looking for a feature-rich customer support solution, while Smartsupp focuses on providing strong privacy features for e-commerce and website engagement. Both products cater to small and medium businesses, but Crisp is better suited for those prioritizing extensive functionalities, whereas Smartsupp appeals to those needing reliability and privacy.
- Best for SMBs needing easy, feature-rich customer support - Supports multi-channel communication - Simple, intuitive interface - Suitable for companies with 1-500 employees - Price: $25 - Ideal for businesses prioritizing extensive functionalities
- Best for SMBs seeking reliable live chat - Strong privacy features for e-commerce - Intuitive interface with minimal downtime - Suitable for companies with 1-500 employees - Price: $10 - Ideal for businesses focusing on straightforward visitor engagement
Crisp vs Smartsupp vs ZoomInfo Chat — at a glance
| Feature | Crisp | Smartsupp | ZoomInfo Chat |
|---|---|---|---|
| Rating | 4.3 / 5 | 4.4 / 5 | — |
| Reviews | 144 | 80 | — |
| Starting price | $25 /User/Month | $10 /User/Month | Contact for pricing |
| Free trial | Yes | No | No |
| Free version | No | No | No |
| Best for | Individuals, Freelancers / Consultants, Medium Business | Freelancers / Consultants, Large Enterprises, Medium Business | Large Enterprises, Medium Business, Small Business |
| Category | Live Chat Software | Live Chat Software | Live Chat Software |
| Integrations | — | — | 1+ apps |
| Platforms | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac | SaaS/Web/Cloud |
| API | Available | Available | Available |
| Support modes | Online | Online | Business Hours, Online |
| Certifications | GDPR | GDPR | SOC 2 |
| Data residency | US | US | US |
Key differences between Crisp and Smartsupp
- Pricing: Crisp starts at $25 /User/Month, while Smartsupp starts at $10 /User/Month.
- Free trial: Crisp offers a free trial; Smartsupp does not.
- Target audience: Crisp is built for Individuals and Freelancers / Consultants, while Smartsupp targets Freelancers / Consultants and Large Enterprises.
- User satisfaction: Smartsupp scores higher with a 4.4-star average.
- Deployment: Crisp supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac; Smartsupp supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac.
Compare Crisp vs Smartsupp vs ZoomInfo Chat — and walk away knowing which one fits.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Live Chat Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Biggest differences
Start here before you go deeper into features.
Best live chat for SMBs needing easy, feature-rich customer support.
- You run a small to medium business with 1-500 employees.
- You want a simple, intuitive interface with multi-channel communication.
- You value unique features like Magic Browse for visual customer insights.
- Your enterprise requires extensive chatbox visual customization options.
- You need advanced email marketing tools such as A/B testing and scheduling.
Best for SMBs seeking easy, reliable live chat with strong privacy features.
- You run an e-commerce or SMB website needing straightforward visitor engagement.
- Your team values an intuitive interface with minimal downtime for prompt responses.
- You require end-to-end encryption to ensure secure customer conversations.
- Your enterprise demands extensive chat customization and complex integrations.
- You rely heavily on mobile app notifications and advanced mobile usability.
Large Enterprises, Medium Business, Small Business
Crisp: Best live chat for SMBs needing easy, feature-rich customer support. Smartsupp: Best for SMBs seeking easy, reliable live chat with strong privacy features.
Description | Introducing Crisp, the ultimate live chat software that adds a personal touch to your conversations with visitors. With a wide range of tools and features, Crisp helps you turn visitors ... Read More about Crisp | Introducing Smartsupp – a versatile and feature-rich live chat software that helps you effectively engage with website visitors and convert them into satisfied customers. With real-time ... Read More about Smartsupp | Transform the way you build relationships with ZoomInfo Chat. This innovative platform enables you to quickly create valuable conversations with your website visitors in just a few clicks. ... Read More about ZoomInfo Chat |
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Spotsaas ScoreWhat's this? ↗ | 9.7/10 | 9.3/10 | 8.2/10 |
User RatingsBased on verified Spotsaas reviews | |||
Best Company Size | 1-50 employees51-500 employees | 1-50 employees51-500 employees | — |
Get pricing help | Get pricing help |
Software Demo
Demo |
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How do Crisp, Smartsupp and ZoomInfo Chat Compare on Features?
Total Features | 10 Features | 7 Features | 7 Features |
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Unique Features | No unique features | No unique features | No unique features |
Get Quote | Get Quote |
Compare Crisp, Smartsupp and ZoomInfo Chat on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Other Details
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | — | — |
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HIPAA | ✗ No | ✗ No |
GDPR | ✓ Yes | ✓ Yes |
Single Sign-On (SSO) | ✓ Yes | — |
Data Encryption | ✓ Yes | ✓ Yes |
Data Residency | 🇺🇸 US | 🇺🇸 US |
Crisp vs Smartsupp User Reviews & Rating Comparison
User Ratings | No reviews available for the product | ||
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Rating Distribution | No reviews available for this product | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Overall positive sentiment highlights ease of use, strong customer support, and rich feature set, tempered by some navigation and customization limitations. What buyers like
Common complaints
| Buyer sentiment Overall positive user sentiment highlighting ease of use, reliability, and strong privacy features, tempered by some mobile app usability concerns. What buyers like
Common complaints
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Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product | No reviews available for the product |
| Negative Reviews | No reviews available for the product | No reviews available for the product | No reviews available for the product |
Integrations
Integration with other apps | No Integration information available. | No Integration information available. |
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List of Customers
Customers |  Rakuten  Mailjet  Airfrance |  Dara bags  Insportline  Motorgarten | No Customers information available. |
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Media and Screenshots
Screenshots | No screenshots available. |  4 Screenshots |
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Videos |  2 Videos |  1 Videos |
Alternatives
Alternatives |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, Crisp or Smartsupp?
- Smartsupp edges out the other on user ratings (4.4 vs 4.3). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do Crisp and Smartsupp offer a free trial?
- Crisp offers a free trial. Smartsupp does not.
- What is the starting price of Crisp vs Smartsupp?
- Crisp starts at $25 /User/Month. Smartsupp starts at $10 /User/Month.
- What are the top alternatives to Crisp?
- Top alternatives to Crisp include ZoomInfo Chat, LiveChat, LiveEngage, Pure Chat, DeskMoz.
- What are the top alternatives to Smartsupp?
- Top alternatives to Smartsupp include ZoomInfo Chat, LiveChat, Tidio Chat, LiveEngage, Pure Chat.