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Copper (ProsperWorks CRM) vs Agentforce Sales (formerly Salesforce Sales Cloud) vs Bigin by Zoho CRM vs Creatio CRM Comparison

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Copper (ProsperWorks CRM)

4.3(545 reviews)

Starting at $23 /User/Month

  • Free Trial
  • Large Enterprises
  • Medium Business

Copper is CRM software that helps you better manage your sales pipeline. With the right software, sales teams can collaborate and win more deals. It's easy to set up pipelines, provide real-time visibility into progress…

Agentforce Sales (formerly Salesforce Sales Cloud)

4.5(646 reviews)

Starting at $25 /user/month

  • Free Trial
  • Freelancers / Consultants
  • Large Enterprises

Agentforce Sales (formerly Salesforce Sales Cloud) is Salesforce's flagship AI-powered sales CRM. It combines core CRM — lead, contact, opportunity and pipeline management, forecasting and analytics — with Agentforce, Sa…

Bigin by Zoho CRM

4.6(243 reviews)

Starting at $7 /User/Month

  • Free Trial
  • Small Business

Bigin is Zoho's lightweight CRM designed for small teams under 50 people running straightforward sales cycles. Its drag-and-drop pipeline and email sync with Gmail and Outlook allow reps to get productive within a day wi…

Creatio CRM

Starting at $40 /user/month

  • Large Enterprises
  • Medium Business

Creatio is an AI-native, no-code CRM and workflow automation platform designed to help organizations manage customer relationships and business processes on a single unified system. It brings together sales, marketing, c…

Agentforce Sales (formerly Salesforce Sales Cloud) leads on user satisfaction with a 4.5-star rating across 646 reviews.

Spotsaas Analysis

Copper (ProsperWorks CRM)Agentforce Sales (formerly Salesforce Sales Cloud)Bigin by Zoho CRM

The core difference between Copper and Salesforce lies in their target user base and customization capabilities; Copper is tailored for Google Workspace users in smaller to medium-sized businesses, while Salesforce caters to medium to large enterprises seeking extensive customization. Ideal buyers for Copper are small to medium businesses looking for seamless integration with Google tools, whereas Salesforce is best suited for larger organizations that require advanced analytics and highly customizable CRM solutions.

Who should pick which

  • Best for Google Workspace users:
  • Customizable sales pipelines:
  • Ideal for small to medium businesses:
  • Deep integration with Gmail, Calendar, and Drive:
  • Flexible workflows:
  • Best for medium to large enterprises:
  • Highly customizable CRM solutions:
  • Extensive analytics and reporting:
  • Ideal for unique industry workflows:
  • Supports large teams and complex needs:

Copper (ProsperWorks CRM) vs Agentforce Sales (formerly Salesforce Sales Cloud) vs Bigin by Zoho CRM vs Creatio CRM — at a glance

FeatureCopper (ProsperWorks CRM)Agentforce Sales (formerly Salesforce Sales Cloud)Bigin by Zoho CRMCreatio CRM
Rating4.3 / 54.5 / 54.6 / 5—
Reviews545646243—
Starting price$23 /User/Month$25 /user/month$7 /User/Month$40 /user/month
Free trial Yes Yes Yes No
Free version No No No No
Best forLarge Enterprises, Medium Business, Small BusinessFreelancers / Consultants, Large Enterprises, Medium BusinessSmall BusinessLarge Enterprises, Medium Business
CategoryCRM SoftwareCRM SoftwareCRM SoftwareCRM Software
Integrations—13+ apps—5+ apps
PlatformsSaaS/Web/Cloud, Mobile - Android, Mobile - iOSSaaS/Web/Cloud, Mobile - Android, Mobile - iOSSaaS/Web/Cloud, Mobile - Android, Mobile - iOSSaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac, Browser Based (Cloud), Mobile - Windows
APIAvailableAvailableAvailableAvailable
Support modes24/7 (Live rep), Business Hours, OnlineBusiness Hours, OnlineBusiness Hours, OnlineOnline
CertificationsSOC 2, GDPRSOC 2, HIPAA, GDPR, ISO 27001—SOC 2, HIPAA, GDPR, ISO 27001
Data residencyUSGlobalGlobalUnited States, United Kingdom, Australia, European Union

Key differences between Copper (ProsperWorks CRM) and Agentforce Sales (formerly Salesforce Sales Cloud)

  • Pricing: Copper (ProsperWorks CRM) starts at $23 /User/Month, while Agentforce Sales (formerly Salesforce Sales Cloud) starts at $25 /user/month.
  • Target audience: Copper (ProsperWorks CRM) is built for Large Enterprises and Medium Business, while Agentforce Sales (formerly Salesforce Sales Cloud) targets Freelancers / Consultants and Large Enterprises.
  • User satisfaction: Agentforce Sales (formerly Salesforce Sales Cloud) scores higher with a 4.5-star average.
  • Deployment: Copper (ProsperWorks CRM) supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS; Agentforce Sales (formerly Salesforce Sales Cloud) supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS.

Compare Copper (ProsperWorks CRM) vs Agentforce Sales (formerly Salesforce Sales Cloud) vs Bigin by Zoho CRM vs Creatio CRM — and walk away knowing which one fits.

01

Which tool fits your team best

02

Which is actually cheaper for your team size

03

Where each product wins, per real buyers

Most CRM Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.

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Copper (ProsperWorks CRM), Agentforce Sales (formerly Salesforce Sales Cloud), Bigin by Zoho CRM vs Creatio CRM: Biggest differences

Start here before you go deeper into features.

Copper (ProsperWorks CRM)

Best CRM for Google Workspace users needing customizable sales pipelines.

Choose if
  • You want deep, native integration with Gmail, Calendar, and Drive.
  • Your sales team needs flexible workflows with customizable fields and pipelines.
  • You seek automation to reduce manual data entry and improve productivity.
Consider alternatives if
  • You require extensive third-party integrations beyond Google Workspace.
  • You need advanced real-time reporting and intuitive dashboards.

Agentforce Sales (formerly Salesforce Sales Cloud)

Best for medium to large enterprises needing highly customizable CRM solutions.

Choose if
  • You require extensive customization to fit unique industry workflows.
  • Your team needs robust analytics and reporting for data-driven sales decisions.
  • You want seamless integration with numerous third-party applications and APIs.
Consider alternatives if
  • You are a small business or startup with a limited budget.
  • Your team lacks technical expertise or prior CRM experience.

Bigin by Zoho CRM

Best for

Small Business

Creatio CRM

Best for

Large Enterprises, Medium Business

Copper (ProsperWorks CRM): Best CRM for Google Workspace users needing customizable sales pipelines. Agentforce Sales (formerly Salesforce Sales Cloud): Best for medium to large enterprises needing highly customizable CRM solutions.

Description

Copper is CRM software that helps you better manage your sales pipeline. With the right software, sales teams can collaborate and win more deals. It's easy to set up pipelines, provide ... Read More about Copper (ProsperWorks CRM)

Agentforce Sales (formerly Salesforce Sales Cloud) is Salesforce's flagship AI-powered sales CRM. It combines core CRM — lead, contact, opportunity and pipeline management, forecasting and ... Read More about Agentforce Sales (formerly Salesforce Sales Cloud)

Bigin is Zoho's lightweight CRM designed for small teams under 50 people running straightforward sales cycles. Its drag-and-drop pipeline and email sync with Gmail and Outlook allow reps to ... Read More about Bigin by Zoho CRM

Creatio is an AI-native, no-code CRM and workflow automation platform designed to help organizations manage customer relationships and business processes on a single unified system. It ... Read More about Creatio CRM

Entry Level Pricing

  • Starts from $23 , Billed Yearly
  • Starts from $25 , monthly
  • Starts from $7 , Billed Yearly
  • Starts from $40 , Billed Yearly

Free Trial Availability

  • No free trial

SpotScore

What's this? ↗

9.4/10

9.8/10

9.0/10

Not Available

User Ratings

Based on verified Spotsaas reviews

4.26

(545)

4.55

(646)

Best Company Size

1-250 employeesMedium business
50 to 10,000 employeesMedium to Large Enterprises
—
50–10,000+ employees
Get pricing help
Get pricing help

Where each option fits best

See where each product is strongest, which teams it fits, and what causes buyers to keep looking — before you commit.

Based on buyer reviews and verified product data collected by Spotsaas.

Strengths

Key strengths

Copper (ProsperWorks CRM)

  • Smooth Integration with Google Workspace: Copper integrates with Google Workspace, letting teams access and manage their CRM data directly within familiar tools like Gmail and Google Drive. This means less time switching between applications and more time focusing on building relationships.
  • With Copper, you can view critical customer insights right alongside your emails and documents. This feature lets your team make informed decisions quickly, improving customer interactions and building stronger connections.
  • Automated Data Entry: Say goodbye to tedious manual data entry! Copper automatically captures and updates contact information and activity details, freeing up your team to focus on what really matters—nurturing leads and closing deals.

Agentforce Sales (formerly Salesforce Sales Cloud)

  • Simplified Sales Processes: Salesforce simplifies the entire sales cycle, allowing teams to manage leads, opportunities, and customer interactions smoothly. I've seen firsthand how this leads to increased efficiency and higher conversion rates.
  • Analytics and Reporting: With Salesforce's analytics tools, managers can gain insights into performance metrics. This allows for informed decision-making based on real-time data, so strategies stay aligned with business goals.
  • Customizable Solutions: One of Salesforce's key features is its adaptability. Whether you're in retail, healthcare, or finance, the platform can be designed for your specific industry needs. I often recommend using this flexibility for maximum impact.

Creatio CRM

  • Advanced Workflow Automation: Creatio supports end-to-end workflow automation through triggers, rules, approvals, and task orchestration. Repetitive actions such as follow-ups, lead routing, and status updates can run automatically. This reduces manual effort, minimizes errors, and keeps processes following defined standards, improving efficiency across departments.
  • AI-Driven Insights and Analytics: Creatio uses AI-driven analytics to surface trends, predict outcomes, and recommend next actions. Teams can monitor performance, forecast revenue, and identify bottlenecks using real-time dashboards. These insights help decision-makers prioritize tasks, improve planning accuracy, and adjust strategies based on actual operational data rather than assumptions.
  • Scalable for Growing Organizations: Creatio is designed to support growing teams, complex workflows, and increasing data volumes. Organizations can expand usage across departments, regions, and business units without changing platforms. Its modular structure allows teams to add features, integrations, and automation gradually as operational needs become more advanced.
Best fit

Best fit

Copper (ProsperWorks CRM)

  • 1-250 employees.
  • Industries: SaaS, Consulting, Sales Automation, Martech, Fintech.
  • Job Titles: Sales Managers, Account Executives, Business Development Representatives, CRM Administrators.

Creatio CRM

  • 50–10,000+ employees
  • Banking & Financial Services, Insurance, Telecommunications, Healthcare, Manufacturing, Real Estate, Professional Services, IT Services, Public Sector, Education
  • Sales Manager, CRM Manager, Revenue Operations Manager, Marketing Operations Manager, Customer Service Manager, Business Process Manager, Digital Transformation Lead, CIO
Watchouts

Reasons buyers look elsewhere

Copper (ProsperWorks CRM)

  • Users may seek alternatives to Copper due to its steep learning curve, especially for teams not already familiar with Google Workspace, which can hinder productivity during the onboarding process.
  • Businesses looking for more robust customization options might find Copper's features limiting, as they may need tailored solutions that better fit their unique sales processes and workflows.
  • Companies with budget constraints could consider alternatives, as Copper's pricing model may not be suitable for smaller businesses or startups seeking more affordable CRM options without compromising essential features.

Agentforce Sales (formerly Salesforce Sales Cloud)

  • Pricing exceeds $165/month for most teams — buyers with <50 employees often switch to HubSpot CRM ($50/month) or Pipedrive ($59/month) for lower cost
  • Lacks pre-built templates for specific industries like real estate or nonprofits — teams needing vertical solutions add Zoho CRM or industry-specific alternatives
  • Requires 4–6 weeks of admin setup and training — companies wanting faster deployment choose Pipedrive or Monday.com Sales for quicker onboarding

Creatio CRM

  • While Creatio has integrations and a marketplace, users who require deep connectivity with certain niche tools or large ecosystems (e.g., extensive third-party apps) may choose alternatives with broader out-of-the-box integrations.
  • Creatio’s pricing and feature tiers are structured for mid-sized to larger businesses. Smaller teams or budget-constrained startups may opt for alternatives offering essential CRM capabilities at lower costs without advanced automation overhead.
  • Though no-code, Creatio’s workflow builder and extensive features can feel overwhelming without training. Teams with limited CRM experience might gravitate toward platforms with more intuitive interfaces or guided onboarding to reduce ramp-up time.

Software Demo

Demo

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How do Copper (ProsperWorks CRM), Agentforce Sales (formerly Salesforce Sales Cloud), Bigin by Zoho CRM and Creatio CRM Compare on Features?

Total Features

10 Features

11 Features

10 Features

78 Features

Unique Features

No unique features

No unique features

No unique features

No unique features

Get Quote
Get Quote

Compare Copper (ProsperWorks CRM), Agentforce Sales (formerly Salesforce Sales Cloud), Bigin by Zoho CRM and Creatio CRM on pricing

Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.

Pricing Option

          Starting From

          • $23 , Billed Yearly
          • $25 , monthly
          • $7 , Billed Yearly
          • $40 , Billed Yearly

          Pricing Plans

          • Basic

            • 2,500 Contact limit

            • Google Workspace Integration

            • Pipelines

            Show more +

          • Professional

            • Includes features of Basic plan, plus

            • 15,000 Contact limit

            • Workflow automation

            Show more +

          • Business

            • Includes features of Professional plan, plus

            • Unlimited contacts

            • Email sequences and drip campaigns

            Show more +

          • Free Suite

            Free

            • Easy setup with guided onboarding

            • Lead, Account, Contact, and Opportunity

            • Service Case Management & Simple Email Marketing

            Show more +

          • Starter Suite

            $25

            /user/month

            • Everything in Free plus built-in Sales Flows and Lead Routing

            • Email to Case Management

            • Dynamic Email Marketing, Forms, and Analytics

            Show more +

          • Pro Suite

            $100

            /user/month

            • Everything in Starter plus Enhanced Real-Time Chat

            • Sales Quoting and Forecasting

            • Greater Customization, Automation+ Access to AppExchange

            Show more +

          • Free

            • Single Pipeline

            • 500 Records

            • Instant Workflows (3)

            Show more +

          • Express

            • Includes features of Free plan, plus

            • Team Pipelines (3)

            • 50,000 Records

            Show more +

          • Premier

            • Includes features of Express Edition plan. plus

            • Team Pipelines (5)

            • 100,000 Records

            Show more +

          • Growth

            $40

            /user/month

            • Provide automation to SMB clients

            • No-code user interface designer

            • No-code workflow designers

            Show more +

          • Enterprise

            $75

            /user/month

            • Enable full-scale automation for corporate and enterprise needs

            • No-code user interface designer

            • No-code workflow designers

            Show more +

          • Unlimited

            Custom

            /user/month

            • Access the full platform, all CRM products, and AI with no per-user limits

          Pricing Page

          Copper (ProsperWorks CRM) pricing
          Agentforce Sales (formerly Salesforce Sales Cloud) pricing
          Bigin by Zoho CRM pricingCreatio CRM pricing

          Copper (ProsperWorks CRM), Agentforce Sales (formerly Salesforce Sales Cloud), Bigin by Zoho CRM vs Creatio CRM: Other Details

          Organization Types supported

          • Large Enterprises
          • Medium Business
          • Small Business
          • Freelancers
          • Individuals
          • Large Enterprises
          • Medium Business
          • Small Business
          • Freelancers
          • Individuals
          • Large Enterprises
          • Medium Business
          • Small Business
          • Freelancers
          • Individuals
          • Large Enterprises
          • Medium Business
          • Small Business
          • Freelancers
          • Individuals

          Platforms Supported

          • Browser Based (Cloud)
          • Mobile - Android
          • Mobile - iOS
          • Installed - Windows
          • Installed - Mac
          • Browser Based (Cloud)
          • Browser Based (Cloud)
          • Mobile - Android
          • Mobile - iOS
          • Installed - Windows
          • Installed - Mac
          • Browser Based (Cloud)
          • Browser Based (Cloud)
          • Mobile - Android
          • Mobile - iOS
          • Installed - Windows
          • Installed - Mac
          • Browser Based (Cloud)
          • Browser Based (Cloud)
          • Mobile - Android
          • Mobile - iOS
          • Installed - Windows
          • Installed - Mac
          • Browser Based (Cloud)

          Modes of support

          • 24/7 (Live rep)
          • Business Hours
          • Online
          • 24/7 (Live rep)
          • Business Hours
          • Online
          • 24/7 (Live rep)
          • Business Hours
          • Online
          • 24/7 (Live rep)
          • Business Hours
          • Online

          API Support

          • Available
          • Available
          • Available
          • Available
          Get help choosing
          Get help choosing

          Copper (ProsperWorks CRM), Agentforce Sales (formerly Salesforce Sales Cloud), Bigin by Zoho CRM vs Creatio CRM Security & Compliance

          Certifications, data handling, and security controls for IT and compliance evaluators.

          SOC 2

          ✓ Yes
          ✓ Yes

          HIPAA

          ✗ No
          ✓ Yes

          GDPR

          ✓ Yes
          ✓ Yes

          ISO 27001

          —
          ✓ Yes

          Single Sign-On (SSO)

          ✓ Yes
          ✓ Yes

          Multi-Factor Auth (MFA)

          ✓ Yes
          ✓ Yes

          Data Encryption

          ✓ Yes
          ✓ Yes

          Audit Logs

          ✓ Yes
          ✓ Yes

          Data Residency

          🇺🇸 US
          🌐 Global

          Copper (ProsperWorks CRM) vs Agentforce Sales (formerly Salesforce Sales Cloud) vs Bigin by Zoho CRM User Reviews & Rating Comparison

          User Ratings

          No reviews available for the product

          Rating Distribution

          348

          122

          41

          14

          35

          378

          143

          30

          4

          7

          204

          66

          7

          1

          1

          No reviews available for this product

          Spotsaas Editor’s POV generated by AI

          Buyer sentiment

          Users appreciate Copper's Google Workspace integration and customization but express frustration with its learning curve and customer support.

          What buyers like

          • Ease of use
          • Integration with Google Workspace
          • Workflow customization

          Common complaints

          • Customer support responsiveness
          • Limited integrations on lower plans

          Buyer sentiment

          Overall positive sentiment highlights Salesforce's customization, analytics, and integration strengths, tempered by concerns about cost and complexity.

          What buyers like

          • Customizability
          • Analytics and reporting
          • Integration capabilities

          Common complaints

          • High cost
          • Steep learning curve

          Buyer sentiment

          Buyer sentiment is very strong across 279 reviews, with consistently positive feedback.

          What buyers like

          • Simple design with a short learning curve — accessible for non-technical users.
          • Pricing targets startups and small businesses with core CRM features at low cost.
          • Pipeline management and workflow automation reduce manual steps in sales processes.

          Common complaints

          • Limited integrations with social media apps and LinkedIn or Facebook ad platforms.
          • Lacks advanced features needed by larger enterprises or complex workflows.
          • Customer support availability is inconsistent, affecting issue resolution during critical moments.

          What buyers like

          • Handles large datasets, complex hierarchies, and multi-department workflows as organizations grow.
          • Supports complex process automation, triggers, and AI-driven insights for more controlled and efficient operations.
          • Combines sales, marketing, service, and operations in one system, reducing tool fragmentation across teams.

          Common complaints

          • Initial implementation often needs careful planning to fully align processes with business requirements.
          • Advanced workflow design and configuration may require time and training for new users.

          Pros and Cons

          • Seamless integration with Google Workspace (Gmail, Calendar, Drive)

          • Highly customizable workflows with flexible fields and pipelines

          • Automated data entry reducing manual input and improving productivity

          • Steep learning curve due to feature depth and customization options

          • Limited integrations on lower-tier plans, missing key platforms like LinkedIn

          • Highly customizable platform tailored to specific industry needs

          • Robust reporting and analytics for data-driven decision-making

          • Extensive integration capabilities with third-party apps and APIs

          • Expensive licensing and additional feature costs

          • Steep learning curve for new or non-technical users

          • Real-time updates keep teams informed.

          • Integration with email and calendar enhances productivity.

          • User-friendly interface simplifies navigation.

          • Customization options may not meet all needs.

          • New users may find the interface complex.

          • Handles large datasets, complex hierarchies, and multi-department workflows as organizations grow.

          • Supports complex process automation, triggers, and AI-driven insights for more controlled and efficient operations.

          • Combines sales, marketing, service, and operations in one system, reducing tool fragmentation across teams.

          • Initial implementation often needs careful planning to fully align processes with business requirements.

          • Advanced workflow design and configuration may require time and training for new users.

          Positive Reviews

          No reviews available for the product

          No reviews available for the product

          No reviews available for the product

          No reviews available for the product

          Used Copper (ProsperWorks CRM), Agentforce Sales (formerly Salesforce Sales Cloud), Bigin by Zoho CRM, or Creatio CRM? Tell buyers what actually differs.

          Integrations

          Integration with other apps

          No Integration information available.

          No Integration information available.

          Copper (ProsperWorks CRM), Agentforce Sales (formerly Salesforce Sales Cloud), Bigin by Zoho CRM and Creatio CRM Customers

          Customers

          Ideo

          Ideo

          Wag

          Wag

          Jenis

          Jenis

          BBVA

          BBVA

          Brunello Cucinelli

          Brunello Cucinelli

          Unilever

          Unilever

          Antech Microsystem Pvt.Ltd

          Antech Microsystem Pvt.Ltd

          Investacc

          Investacc

          Hire

          Hire

          Nasdaq

          Nasdaq

          Colgate-Palmolive

          Colgate-Palmolive

          ENT Credit Union

          ENT Credit Union

          Media and Screenshots

          Screenshots

          Customer record

          5 Screenshots

          Salesforce Adoption Dashboards

          3 Screenshots

          Videos

          video-0

          3 Videos

          video-0

          5 Videos

          Alternatives to Copper (ProsperWorks CRM), Agentforce Sales (formerly Salesforce Sales Cloud), Bigin by Zoho CRM, Creatio CRM

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          Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

          Frequently asked questions

          Which is better, Copper (ProsperWorks CRM) or Agentforce Sales (formerly Salesforce Sales Cloud)?
          Agentforce Sales (formerly Salesforce Sales Cloud) edges out the other on user ratings (4.5 vs 4.3). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
          Do Copper (ProsperWorks CRM) and Agentforce Sales (formerly Salesforce Sales Cloud) offer a free trial?
          Yes, both Copper (ProsperWorks CRM) and Agentforce Sales (formerly Salesforce Sales Cloud) offer a free trial.
          What is the starting price of Copper (ProsperWorks CRM) vs Agentforce Sales (formerly Salesforce Sales Cloud)?
          Copper (ProsperWorks CRM) starts at $23 /User/Month. Agentforce Sales (formerly Salesforce Sales Cloud) starts at $25 /user/month.
          What are the top alternatives to Copper (ProsperWorks CRM)?
          Top alternatives to Copper (ProsperWorks CRM) include Bigin by Zoho CRM, Creatio CRM, Nutshell, CompanyHub CRM, C2CRM.
          What are the top alternatives to Agentforce Sales (formerly Salesforce Sales Cloud)?
          Top alternatives to Agentforce Sales (formerly Salesforce Sales Cloud) include Bigin by Zoho CRM, Creatio CRM, LeadSquared CRM, Salesmate, CrmOne.