9.4
Spot Score
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Copper (ProsperWorks CRM) Review: Is It The Right CRM Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
Free Trial Available
GDPR
SOC 2Starts from $23 / User / Month when Billed Yearly
Ideo
Wag
Jenis
Swell
MailchimpTrusted by many companies including Ideo
Overview
Pricing
Features
Buyer feedback
Alternatives
Customers
Media
Security & Compliance
Support
FAQ
Blogs
SpotSaaS Analysis for Copper (ProsperWorks CRM)
Copper (ProsperWorks CRM) is a CRM platform tailored for sales managers, account executives, and business development representatives in small to medium-sized businesses, particularly those with 1-250 employees. With a 4.0/5 rating from 1,401 reviews, it is broadly validated, indicating a strong user base that appreciates its features.
Copper's standout features include its high level of customization, allowing users to tailor workflows with flexible fields and pipelines. Its smooth integration with G-Suite enhances workflow automation, making it a preferred choice for teams using Google Workspace. However, new users may face a steep learning curve due to the extensive features and customizations available.
Quick facts about Copper (ProsperWorks CRM)
What is Copper (ProsperWorks CRM)?
Copper is CRM software that helps you better manage your sales pipeline. With the right software, sales teams can collaborate and win more deals. It's easy to set up pipelines, provide real-time visibility into progress in stages of the sales process, send automatic and personalised correspondence directly from your inbox, and it integrates with the tools you already use for marketing and activity tracking.
Pricing
Starts from $23 / User / Month when Billed Yearly
Free Trial available
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
SOC 2GDPRSSO & MFA supported
Data residency:🇺🇸
Platform
Web + mobile app (iOS & Android)
Copper (ProsperWorks CRM) Software Demo
Copper (ProsperWorks CRM) was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider Copper (ProsperWorks CRM)
- Use cases
- SaaS companies, Consulting firms, Sales automation teams
- Team types
- Sales managers, Account executives
- Company size
- 1-250 employees, Medium business
- Workflow style
- Flexible and configurable
- Setup complexity
- Medium
Why teams choose Copper (ProsperWorks CRM)
Seamless integration with Google Workspace (Gmail, Calendar, Drive)
Highly customizable workflows with flexible fields and pipelines
Automated data entry reducing manual input and improving productivity
Is Copper (ProsperWorks CRM) right for you?
Best CRM for Google Workspace users needing customizable sales pipelines.
Choose Copper (ProsperWorks CRM) if
- You want deep, native integration with Gmail, Calendar, and Drive.
- Your sales team needs flexible workflows with customizable fields and pipelines.
- You seek automation to reduce manual data entry and improve productivity.
Consider alternatives if
- You require extensive third-party integrations beyond Google Workspace.
- You need advanced real-time reporting and intuitive dashboards.
What buyers should know before shortlisting Copper (ProsperWorks CRM)
Copper CRM is an intuitive and highly customizable platform that integrates seamlessly with Google Workspace—making it a standout choice for teams deeply embedded in the Google ecosystem. Users appreciate its flexibility to adapt workflows through custom fields and pipelines, while features like automated data entry and email tracking streamline tedious tasks.
The platform excels in improving productivity by combining simplicity with utility, offering features such as effective lead tracking, visually organized pipelines, and robust search capabilities that enhance sales and relationship management. However, while Copper is lauded for its ease of use, new users may face a somewhat steep learning curve initially, and its mobile application has been noted to lag behind its desktop counterpart in functionality.
Its pricing can also feel steep for small teams, particularly given that advanced features are gated by premium plans. Furthermore, customer support post-purchase has received mixed reviews, with several users noting delays or inadequate communication in resolving issues.
That said, for Google-dependent organizations seeking an accessible, user-friendly CRM with scalable capabilities, Copper offers a valuable solution. Its efficient workflow automation, integration options, and overall performance make it a worthwhile investment despite occasional drawbacks.
Copper (ProsperWorks CRM) pros and cons
- Copper (ProsperWorks CRM) pros
Seamless integration with Google Workspace (Gmail, Calendar, Drive)
Highly customizable workflows with flexible fields and pipelines
Automated data entry reducing manual input and improving productivity
- Copper (ProsperWorks CRM) cons
Steep learning curve due to feature depth and customization options
Limited integrations on lower-tier plans, missing key platforms like LinkedIn
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What is the pricing of Copper (ProsperWorks CRM)?
Copper (ProsperWorks CRM) Pricing Plans
Basic
2,500 Contact limit
Google Workspace Integration
Pipelines
Contact enrichment
Team collaboration
Professional
Includes features of Basic plan, plus
15,000 Contact limit
Workflow automation
Bulk email and templates
Reporting
Show more +
Business
Includes features of Professional plan, plus
Unlimited contacts
Email sequences and drip campaigns
Website tracking
Lead scoring
Show more +
Copper (ProsperWorks CRM) reviews and ratings
Buyer sentiment
Users appreciate Copper's Google Workspace integration and customization but express frustration with its learning curve and customer support.
What buyers like
- Ease of use
- Integration with Google Workspace
- Workflow customization
Common complaints
- Customer support responsiveness
- Limited integrations on lower plans
What users are saying
SE
s e
11/17/23
"Fantastic CRM!!"
What do you like best about Copper? Copper allows you to fully customize your CRM, with additional fields, drop-downs, etc. Additionally, it is so ...
Read more
TN
Ty N
11/16/23
"Copper has been a great CRM for us. Very user friendly, and the online chat help is very good."
What do you like best about Copper? I appreciate the online chat help. When I run into issues, it is nice to know someone is there to help me. What do ...
Read more
AC
Anya C
06/27/23
"Copper creates custom fields quickly"
What do you like best about Copper? We are very pleased with the account management staff and strive to make sure that using the platform is as ...
Read more
AC
Alison C
06/01/23
"The right app for juggling many moving parts!"
What do you like best about Copper? Copper helped me stay on top of all my contacts, relationships, and processes in a startup endeavor. It is ...
Read more
MD
Maree D
05/23/23
"Intuitive and easy to use"
What do you like best about Copper? That I can keep a check on my pipeline. I also love its ease of use, having used a number of big name CRMs in my ...
Read more
BC
Bobby C
05/16/23
"Using Copper for Talent Booking"
What do you like best about Copper? relationship management is super easy. Easy to access all communications and deals from anywhere in google. The ...
Read more
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- Real pricing — no sales pressure
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What are the features of Copper (ProsperWorks CRM)?
With Call Logging, Copper enables users to easily record details about phone conversations with clients or leads directly in the CRM. This f…
The Contact Management feature provides a robust system for organizing customer information in Copper. Users can store essential details suc…
The Customer Support feature within Copper provides businesses with the tools necessary to manage client inquiries and issues seamlessly. It…
The Lead Scoring feature helps businesses prioritize leads based on their likelihood to convert into customers. By assigning scores based on…
With List Management, users can efficiently organize and categorize contacts, leads, and opportunities within Copper. This feature allows te…
Copper's Marketing Automation feature streamlines marketing campaigns by automating repetitive tasks such as email outreach, social media po…
The Product Catalog feature allows users to manage a comprehensive list of products or services offered by the business within Copper. Users…
Copper’s Project Management feature equips users with tools to plan, execute, and track projects directly within the CRM platform. Teams can…
The Quotes feature allows users to create professional proposals directly within Copper. This tool streamlines the process of generating quo…
The Referral Tracking feature enables businesses to manage and monitor referrals generated by existing customers or partners. This tool prov…
Copper (ProsperWorks CRM) security and data handling
Key compliance certifications and security features for IT and security teams evaluating Copper (ProsperWorks CRM).
Certifications
Security features
Developer & data
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Why buyers keep looking beyond Copper (ProsperWorks CRM)
Users may seek alternatives to Copper due to its steep learning curve, especially for teams not already familiar with Google Workspace, which can hinder productivity during the onboarding process.
Businesses looking for more robust customization options might find Copper's features limiting, as they may need tailored solutions that better fit their unique sales processes and workflows.
Companies with budget constraints could consider alternatives, as Copper's pricing model may not be suitable for smaller businesses or startups seeking more affordable CRM options without compromising essential features.
Organizations requiring advanced reporting and analytics capabilities might explore alternatives that offer more comprehensive data insights, enabling better decision-making and strategic planning.
Users might look for alternatives if they need a standalone CRM solution that integrates seamlessly with a broader range of applications beyond Google Workspace, enhancing overall system flexibility and interoperability.
Copper (ProsperWorks CRM) Customers
Ideo
Wag
Jenis
Swell
Mailchimp
MasterClass
Copper (ProsperWorks CRM) Support Options
Frequently Asked Questions About Copper (ProsperWorks CRM)
Common questions buyers ask before choosing Copper (ProsperWorks CRM).
Copper (ProsperWorks CRM) is a CRM Software. Copper (ProsperWorks CRM) offers Quotes (Proposals), List Management, Customer Support, Marketing Automation, Referral Tracking and many more functionalities.
Copper (ProsperWorks CRM) is a strong fit if: You want deep, native integration with Gmail, Calendar, and Drive.; Your sales team needs flexible workflows with customizable fields and pipelines.. Consider alternatives if: You require extensive third-party integrations beyond Google Workspace.; You need advanced real-time reporting and intuitive dashboards..
Buyers commonly note the following limitations of Copper (ProsperWorks CRM): Steep learning curve due to feature depth and customization options; Limited integrations on lower-tier plans, missing key platforms like LinkedIn; Inadequate post-sale customer support with slow or unresponsive ticket handling.
Some top alternatives to Copper (ProsperWorks CRM) includes Bigin by Zoho CRM, ClickUp, Zoho CRM, Salesforce and CRM.io by 500apps.
Copper (ProsperWorks CRM) offers Free Trial, Subscription pricing models
The starting price of Copper (ProsperWorks CRM) is $23/User/Month when Billed Yearly
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].