ClickDesk vs Intercom vs ZoomInfo Chat Comparison
ClickDesk
Starting at $12.99 /User/Month
- Large Enterprises
- Medium Business
ClickDesk makes it easy to take care of customers. Create tickets from written, voice, video chat, and email messages. Turnaround times are automatically calculated from when a ticket is opened to when it's closed. Use p…
Intercom
Starting at $59 /Month
- Large Enterprises
- Medium Business
Intercom, a sales, marketing, and support software, is designed to boost your customer acquisition and retention efforts. By utilizing its chat and bot features, you can efficiently qualify, route, and convert leads, res…
ZoomInfo Chat
Starting at Contact for pricing
- Large Enterprises
- Medium Business
Transform the way you build relationships with ZoomInfo Chat. This innovative platform enables you to quickly create valuable conversations with your website visitors in just a few clicks. With personalized AI-driven exp…
Intercom leads on user satisfaction with a 4.3-star rating across 2,278 reviews.
ClickDesk vs Intercom vs ZoomInfo Chat — at a glance
| Feature | ClickDesk | Intercom | ZoomInfo Chat |
|---|---|---|---|
| Rating | 4.0 / 5 | 4.3 / 5 | — |
| Reviews | 95 | 2,278 | — |
| Starting price | $12.99 /User/Month | $59 /Month | Contact for pricing |
| Free trial | No | No | No |
| Free version | No | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | Live Chat Software | Live Chat Software | Live Chat Software |
| Integrations | — | — | 1+ apps |
| Platforms | SaaS/Web/Cloud, Mobile - Android | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS | SaaS/Web/Cloud |
| API | Available | Available | Available |
| Support modes | 24/7 (Live rep), Online | 24/7 (Live rep), Online | Business Hours, Online |
| Certifications | GDPR | SOC 2, GDPR, ISO 27001 | SOC 2 |
| Data residency | Global | Global | US |
Key differences between ClickDesk and Intercom
- Pricing: ClickDesk starts at $12.99 /User/Month, while Intercom starts at $59 /Month.
- User satisfaction: Intercom scores higher with a 4.3-star average.
- Deployment: ClickDesk supports SaaS/Web/Cloud, Mobile - Android; Intercom supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS.
Compare ClickDesk vs Intercom vs ZoomInfo Chat — and walk away knowing which one fits.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Live Chat Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Biggest differences
Start here before you go deeper into features.
Best for small to medium businesses needing multi-channel customer support.
- You want a unified platform for voice, video, chat, and email communication.
- Your team values affordable pricing combined with a broad feature set.
- You need automatic ticket turnaround time tracking to monitor support efficiency.
- Your organization requires robust and fully functional mobile app support.
- You need immediate, highly responsive customer support without delays.
Best for SMBs needing AI-powered chat to boost sales and customer engagement.
- You want an intuitive, user-friendly interface with efficient automation features.
- Your team includes sales, marketing, or customer success managers focused on lead qualification.
- You need AI-enabled chat and knowledge base to enhance customer interactions and insights.
- Your company requires extensive third-party integrations beyond Intercom’s limited Marketplace.
- You need immediate customer service support due to Intercom’s long wait times.
Large Enterprises, Medium Business, Small Business
ClickDesk: Best for small to medium businesses needing multi-channel customer support. Intercom: Best for SMBs needing AI-powered chat to boost sales and customer engagement.
Description | ClickDesk makes it easy to take care of customers. Create tickets from written, voice, video chat, and email messages. Turnaround times are automatically calculated from when a ticket is ... Read More about ClickDesk | Intercom, a sales, marketing, and support software, is designed to boost your customer acquisition and retention efforts. By utilizing its chat and bot features, you can efficiently ... Read More about Intercom | Transform the way you build relationships with ZoomInfo Chat. This innovative platform enables you to quickly create valuable conversations with your website visitors in just a few clicks. ... Read More about ZoomInfo Chat |
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Spotsaas ScoreWhat's this? ↗ | 9.1/10 | 9.8/10 | 8.2/10 |
User RatingsBased on verified Spotsaas reviews | |||
Best Company Size | Small BusinessMedium Business | Small BusinessMedium Business | — |
Get pricing help | Get pricing help |
Software Demo
Demo |
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How do ClickDesk, Intercom and ZoomInfo Chat Compare on Features?
Total Features | 9 Features | 38 Features | 7 Features |
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Unique Features | No unique features | No unique features | No unique features |
Get Quote | Get Quote |
Compare ClickDesk, Intercom and ZoomInfo Chat on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Other Details
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | — | ✓ Yes |
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HIPAA | — | ✗ No |
GDPR | ✓ Yes | ✓ Yes |
ISO 27001 | — | ✓ Yes |
Single Sign-On (SSO) | — | ✓ Yes |
Multi-Factor Auth (MFA) | — | ✓ Yes |
Data Encryption | ✓ Yes | ✓ Yes |
Audit Logs | — | ✓ Yes |
Data Residency | 🌐 Global | 🌐 Global |
ClickDesk vs Intercom User Reviews & Rating Comparison
User Ratings | No reviews available for the product | ||
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Rating Distribution | No reviews available for this product | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Overall positive sentiment highlights ease of use, affordability, and effective customer communication, tempered by some concerns about support responsiveness and mobile app limitations. What buyers like
Common complaints
| Buyer sentiment Overall positive sentiment highlights Intercom's ease of use and automation, tempered by concerns over customer support responsiveness and feature complexity. What buyers like
Common complaints
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Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product | No reviews available for the product |
Integrations
Integration with other apps | No Integration information available. | No Integration information available. |
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List of Customers
Customers |  Manage Protect  Quorum  Mirantis | No Customers information available. | No Customers information available. |
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Media and Screenshots
Screenshots |  4 Screenshots |  4 Screenshots |
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Videos |  2 Videos |  2 Videos |
Alternatives
Alternatives |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, ClickDesk or Intercom?
- Intercom edges out the other on user ratings (4.3 vs 4.0). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do ClickDesk and Intercom offer a free trial?
- Neither ClickDesk nor Intercom currently lists a free trial.
- What is the starting price of ClickDesk vs Intercom?
- ClickDesk starts at $12.99 /User/Month. Intercom starts at $59 /Month.
- What are the top alternatives to ClickDesk?
- Top alternatives to ClickDesk include ZoomInfo Chat, LiveAgent, LiveChat, Crisp, LiveEngage.
- What are the top alternatives to Intercom?
- Top alternatives to Intercom include ZoomInfo Chat, ClickDesk, LiveAgent, LiveChat, Crisp.