Bigin by Zoho CRM vs Zendesk Sunshine vs Creatio CRM Comparison
Bigin by Zoho CRM
Starting at $7 /User/Month
- Free Trial
- Small Business
Bigin is Zoho's lightweight CRM designed for small teams under 50 people running straightforward sales cycles. Its drag-and-drop pipeline and email sync with Gmail and Outlook allow reps to get productive within a day wi…
Zendesk Sunshine
Starting at $19 /User/Month
- Free Trial
- Individuals
- Large Enterprises
Zendesk Sunshine features a sleek, modern design and is built for Zendesk's secure multi-tenant architecture. It offers new homepage layouts and an easy-to-use Customization tool for your sales teams. And, with the abili…
Creatio CRM
Starting at $40 /user/month
- Large Enterprises
- Medium Business
Creatio is an AI-native, no-code CRM and workflow automation platform designed to help organizations manage customer relationships and business processes on a single unified system. It brings together sales, marketing, c…
Bigin by Zoho CRM leads on user satisfaction with a 4.6-star rating across 243 reviews.
Bigin by Zoho CRM vs Zendesk Sunshine vs Creatio CRM — at a glance
| Feature | Bigin by Zoho CRM | Zendesk Sunshine | Creatio CRM |
|---|---|---|---|
| Rating | 4.6 / 5 | 4.2 / 5 | — |
| Reviews | 243 | 42 | — |
| Starting price | $7 /User/Month | $19 /User/Month | $40 /user/month |
| Free trial | Yes | Yes | No |
| Free version | No | No | No |
| Best for | Small Business | Individuals, Large Enterprises, Medium Business | Large Enterprises, Medium Business |
| Category | CRM Software | CRM Software | CRM Software |
| Integrations | — | — | 5+ apps |
| Platforms | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS | SaaS/Web/Cloud | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac, Browser Based (Cloud), Mobile - Windows |
| API | Available | Available | Available |
| Support modes | Business Hours, Online | 24/7 (Live rep), Online | Online |
| Certifications | — | SOC 2 | SOC 2, HIPAA, GDPR, ISO 27001 |
| Data residency | Global | Global | United States, United Kingdom, Australia, European Union |
Key differences between Bigin by Zoho CRM and Zendesk Sunshine
- Pricing: Bigin by Zoho CRM starts at $7 /User/Month, while Zendesk Sunshine starts at $19 /User/Month.
- Target audience: Bigin by Zoho CRM is built for Small Business, while Zendesk Sunshine targets Individuals and Large Enterprises.
- User satisfaction: Bigin by Zoho CRM scores higher with a 4.6-star average.
- Deployment: Bigin by Zoho CRM supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS; Zendesk Sunshine supports SaaS/Web/Cloud.
Compare Bigin by Zoho CRM vs Zendesk Sunshine vs Creatio CRM — and walk away knowing which one fits.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most CRM Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
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Bigin by Zoho CRM, Zendesk Sunshine vs Creatio CRM: Biggest differences
Start here before you go deeper into features.
Small Business
Individuals, Large Enterprises, Medium Business
Large Enterprises, Medium Business
Bigin by Zoho CRM typically suits Small Business. Zendesk Sunshine tends to fit Individuals and Large Enterprises better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | Bigin is Zoho's lightweight CRM designed for small teams under 50 people running straightforward sales cycles. Its drag-and-drop pipeline and email sync with Gmail and Outlook allow reps to ... Read More about Bigin by Zoho CRM | Zendesk Sunshine features a sleek, modern design and is built for Zendesk's secure multi-tenant architecture. It offers new homepage layouts and an easy-to-use Customization tool for your ... Read More about Zendesk Sunshine | Creatio is an AI-native, no-code CRM and workflow automation platform designed to help organizations manage customer relationships and business processes on a single unified system. It ... Read More about Creatio CRM |
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SpotScoreWhat's this? ↗ | 9.0/10 | 7.9/10 | Not Available |
User RatingsBased on verified Spotsaas reviews | |||
Best Company Size | — | — | 50–10,000+ employees |
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Where each option fits best
See where each product is strongest, which teams it fits, and what causes buyers to keep looking — before you commit.
Based on buyer reviews and verified product data collected by Spotsaas.
Key strengths
No key benefits available yet.
No key benefits available yet.
- Advanced Workflow Automation: Creatio supports end-to-end workflow automation through triggers, rules, approvals, and task orchestration. Repetitive actions such as follow-ups, lead routing, and status updates can run automatically. This reduces manual effort, minimizes errors, and keeps processes following defined standards, improving efficiency across departments.
- AI-Driven Insights and Analytics: Creatio uses AI-driven analytics to surface trends, predict outcomes, and recommend next actions. Teams can monitor performance, forecast revenue, and identify bottlenecks using real-time dashboards. These insights help decision-makers prioritize tasks, improve planning accuracy, and adjust strategies based on actual operational data rather than assumptions.
- Scalable for Growing Organizations: Creatio is designed to support growing teams, complex workflows, and increasing data volumes. Organizations can expand usage across departments, regions, and business units without changing platforms. Its modular structure allows teams to add features, integrations, and automation gradually as operational needs become more advanced.
Best fit
No best-fit guidance available yet.
No best-fit guidance available yet.
- 50–10,000+ employees
- Banking & Financial Services, Insurance, Telecommunications, Healthcare, Manufacturing, Real Estate, Professional Services, IT Services, Public Sector, Education
- Sales Manager, CRM Manager, Revenue Operations Manager, Marketing Operations Manager, Customer Service Manager, Business Process Manager, Digital Transformation Lead, CIO
Reasons buyers look elsewhere
No alternatives guidance available yet.
No alternatives guidance available yet.
- While Creatio has integrations and a marketplace, users who require deep connectivity with certain niche tools or large ecosystems (e.g., extensive third-party apps) may choose alternatives with broader out-of-the-box integrations.
- Creatio’s pricing and feature tiers are structured for mid-sized to larger businesses. Smaller teams or budget-constrained startups may opt for alternatives offering essential CRM capabilities at lower costs without advanced automation overhead.
- Though no-code, Creatio’s workflow builder and extensive features can feel overwhelming without training. Teams with limited CRM experience might gravitate toward platforms with more intuitive interfaces or guided onboarding to reduce ramp-up time.
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How do Bigin by Zoho CRM, Zendesk Sunshine and Creatio CRM Compare on Features?
Total Features | 10 Features | 4 Features | 78 Features |
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Unique Features | No unique features | No unique features | No unique features |
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Compare Bigin by Zoho CRM, Zendesk Sunshine and Creatio CRM on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Bigin by Zoho CRM, Zendesk Sunshine vs Creatio CRM: Other Details
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Bigin by Zoho CRM, Zendesk Sunshine vs Creatio CRM Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | — | ✓ Yes |
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HIPAA | ✗ No | ✗ No |
GDPR | — | — |
ISO 27001 | — | — |
Data Residency | 🌐 Global | 🌐 Global |
Bigin by Zoho CRM vs Zendesk Sunshine User Reviews & Rating Comparison
User Ratings | No reviews available for the product | ||
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Rating Distribution | No reviews available for this product | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Buyer sentiment is very strong across 279 reviews, with consistently positive feedback. What buyers like
Common complaints
| Buyer sentiment Buyer sentiment is positive across 53 reviews, with strong overall satisfaction. What buyers like
Common complaints
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Positive Reviews | No reviews available for the product | No reviews available for the product | No reviews available for the product |
Integrations
Integration with other apps | No Integration information available. | No Integration information available. |
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Bigin by Zoho CRM, Zendesk Sunshine and Creatio CRM Customers
Customers |  Antech Microsystem Pvt.Ltd  Investacc  Hire |  MCM  ASG Technologies  MakeSpace |  Nasdaq  Colgate-Palmolive  ENT Credit Union |
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Media and Screenshots
Screenshots |  1 Screenshots |  2 Screenshots |
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Videos |  2 Videos |  3 Videos |
Alternatives to Bigin by Zoho CRM, Zendesk Sunshine, Creatio CRM
Alternatives |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, Bigin by Zoho CRM or Zendesk Sunshine?
- Bigin by Zoho CRM edges out the other on user ratings (4.6 vs 4.2). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do Bigin by Zoho CRM and Zendesk Sunshine offer a free trial?
- Yes, both Bigin by Zoho CRM and Zendesk Sunshine offer a free trial.
- What is the starting price of Bigin by Zoho CRM vs Zendesk Sunshine?
- Bigin by Zoho CRM starts at $7 /User/Month. Zendesk Sunshine starts at $19 /User/Month.
- What are the top alternatives to Bigin by Zoho CRM?
- Top alternatives to Bigin by Zoho CRM include Creatio CRM, OnePageCRM, Pipedrive, Nimble, eSalesTrack.
- What are the top alternatives to Zendesk Sunshine?
- Top alternatives to Zendesk Sunshine include Bigin by Zoho CRM, Creatio CRM, Aurea CRM, Vendasta, EQUP.