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Last updated:

7.9

Spot Score

Zendesk Sunshine - CRM Software

Zendesk Sunshine Pricing Plans & Top Alternatives in 2026

Streamline customer service with Sunshine's modern design.

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User Ratings

Trusted by 254,745+ software buyers annually.

Main Features

  • Contact Management
  • Customer Support
  • List Management
  • Product Catalog

Pricing

  • Starts from $19/User/Month, also offers free forever plan

  • Free Trial available

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Zendesk Sunshine Pricing

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"Intuitive and user-friendly interface, requiring little to no training for basic usage. "

Free Trial

✓ Available

Starting Price

$19 / /User/Month

Free Plan

✓ Free forever

Pricing Model

Free TrialFreemiumSubscriptionQuotation Based

No credit card required · Cancel anytime · Free trial included

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Zendesk Sunshine Pricing Plans Explained

Lite

Individuals & small teams
  • 100k custom object records

  • Zendesk events only (EAP)

  • 90-day event retention

  • Lite API limits

Enterprise

$59

/Month

Large teams & enterprises
  • 25M custom object records

  • Zendesk events (EAP)

  • 100k external custom events/day

  • 3-year event retention

  • 15 external profiles/person

  • Includes AWS Events Connector

  • Enterprise API limits

Need a plan for 50+ users?

Get volume pricing, dedicated onboarding, and a custom contract. Switching from another tool? Zendesk Sunshine supports data import to get you set up quickly.

Talk to Sales →

Pricing sourced from Zendesk Sunshine's official website as of May 2026. For the latest pricing, visit their website.

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Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Yes, Zendesk Sunshine offers a free trial — no credit card required. You can test core features before committing to a paid plan.

Zendesk Sunshine offers Free Trial, Freemium, Subscription, Quotation Based pricing. Plans start from $19//User/Month.

The starting price of Zendesk Sunshine is $19/User/Month

Yes, Zendesk Sunshine offers a free plan (Freemium) so you can start using core features at no cost. Paid plans unlock advanced functionality.

Most subscription-based tools including Zendesk Sunshine offer a discount when you choose annual billing over monthly. Annual plans typically save 15–40% compared to paying month-to-month. Check Zendesk Sunshine's for exact savings.

Most SaaS products including Zendesk Sunshine allow you to cancel your subscription at any time. For monthly plans, cancellation typically takes effect at the end of the current billing cycle. For annual plans, refund policies vary — check Zendesk Sunshine's terms or contact their support team for details.

Zendesk Sunshine offers a free tier or trial that works well for small teams and startups just getting started. As you grow, paid plans provide more capacity and advanced features.

Help & Contact

Zendesk Sunshine Support Options

Customer Service24/7 (Live rep)Online
LocationSan Francisco, California

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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