7.9
SpotScore
Zendesk Sunshine Reviews in July 2026: User Ratings, Pros & Cons
Streamline customer service with Sunshine's modern design.
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Starts from $19 / User / Month, also offers free forever plan
Zendesk Sunshine Reviews & Ratings
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Spotsaas Editor’s POV
Zendesk Sunshine is built for teams managing customer conversations across multiple channels—email, WhatsApp, live chat, SMS. Before shortlisting, verify that your existing tools integrate via Zendesk's API or pre-built connectors. The platform handles ticket routing and assignment well, but custom workflow logic often requires configuration by someone with ...Read more
Zendesk Sunshine pros and cons
Interface requires little to no training for basic usage.
Consolidates customer tickets, chats, and emails in one system.
Open APIs allow integrations and customizations for tailored customer experiences.
Omnichannel support covers third-party chatbot platforms and multiple social communication channels.
Advanced features and configuration can be daunting for new users without training.
Transaction-related data handling is limited and needs improvement.
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Showing 1-10 out of 53
DP
Dorica P
10/05/23
"Ease of Use and Reliability"
What do you like best about Zendesk Sunshine? I like its UI, very easy to use, not much training needed for me to familiarize how this platform works. What do you dislike about Zendesk Sunshine?
LB
LEONARDO BERGONZI S. J
07/06/23
"Easy friendly platform"
What do you like best about Zendesk Sunshine? Not so hard to understand on the basic level, but still needs to be more friendly use when it comes to the transactions info.
AM
Afzal M
07/03/23
"I have worked on zendesk with sunshine conversation for whatsapp in my previous organisation."
What do you like best about Zendesk Sunshine? UI is very user-friendly and easy to configure on our own and does not require involvement from the support team (for basic configuration)
MH
Manya H
06/26/23
"Great and very convenient to use"
What do you like best about Zendesk Sunshine? Zendesk Sunshibe is one of the most easiest as well as fulfilling CRM for any of the organization. It will help every business efficiently to maintain their customer relations.
KP
Keerthana P
06/21/23
"G2 provides exceptional user reviews"
What do you like best about Zendesk Sunshine? Their versatile platform for strealined customer support and data management. What do you dislike about Zendesk Sunshine?
MS
Mohammad S
06/20/23
"A good alternative to improve customer experience and support"
What do you like best about Zendesk Sunshine? Zendesk is the bestway to get traffic on you platform, to get higher volume of customer when you are away. What do you dislike about Zendesk Sunshine?
DC
Dhritiman C
06/20/23
"Good"
What do you like best about Zendesk Sunshine? Zendesk is the best Customer Support Software which can be used by the employees. It has all the facilities required to gave a good competition to its rivalries.
HK
hitesh k
06/16/23
"It is a tool through which we can easily communicate with customer and clients over the email."
What do you like best about Zendesk Sunshine? user-friendly and easy to interact also fast than another tool What do you dislike about Zendesk Sunshine?
ER
Esther R
06/14/23
"Zendesk Sunshine - The best"
What do you like best about Zendesk Sunshine? The knowledge base that is provided is really helpful for us . The customisable tools makes our life easier What do you dislike about Zendesk Sunshine?
AI
Ajay I
06/13/23
"Zendesk sunshine is amazing"
What do you like best about Zendesk Sunshine? Service and the interface of site , easy to understand, good to go with zendesk sunshine What do you dislike about Zendesk Sunshine?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].