Spot Score

Zendesk Sunshine

Streamline customer service with Sunshine's modern design.

4.2

(22)

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Starts from $19/User/Month, also offers free forever plan

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Overview

Features

Pricing

Alternatives

Ratings

Media

Customers

Support

FAQs

What is Zendesk Sunshine?

Affiliate Disclosure

Zendesk Sunshine features a sleek, modern design and is built for Zendesk's secure multi-tenant architecture. It offers new homepage layouts and an easy-to-use Customization tool for your sales teams. And, with the ability to quickly embed tickets and inboxes within the Zendesk customer portal, Sunshine makes it easier than ever to provide customers with high-quality self service.

Pricing

Starts from $19/User/Month
Free Trial available

Customer Type

Individuals
Large Enterprises
Medium Business
Small Business

Platform Type

SaaS/Web/Cloud

Zendesk Sunshine software demo

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Zendesk Sunshine was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.

Zendesk Sunshine Features

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Features Score:

Zendesk Sunshine Pricing

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Free Trial

Yes, It's available

Zendesk Sunshine Pricing

Starts from $19/User/Month
Offers free forever plan

Pricing Model

Free trial
Freemium
Paid Plans (Subscription /Quotation Based )

Claim a Free Trial

Pricing Plans

Lite

100k custom object records
Zendesk events only (EAP)
90-day event retention
Lite API limits

Professional

$19

/User/Month

500k custom object records
Zendesk events (EAP)
25k external custom events/day
1-year event retention
5 external profiles/person

Show more +

Enterprise

$59

/Month

25M custom object records
Zendesk events (EAP)
100k external custom events/day
3-year event retention
15 external profiles/person

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Explore in-depth pricing

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Disclaimer: Pricing information for Zendesk Sunshine is provided by the software vendor or sourced from publicly accessible materials. Final cost negotiations and purchasing must be handled directly with the seller. For the latest information on pricing, visit website. Pricing information was last updated on .

View detailed pricing for Zendesk Sunshine

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Zendesk Sunshine Reviews & Ratings

4.2

Very Good

Based on 22 ratings & 53 reviews

Rating Distribution

Excellent

(30)

Very Good

(13)

Good

(9)

Poor

(0)

Terible

(1)

Expert's Review

Zendesk Sunshine has garnered significant praise over the past year for its ease of use, flexibility, and robust capabilities. Users consistently highlight its intuitive interface, which minimizes the need for extensive training and makes navigation a breeze, even for new users. The platform is particularly admired for its seamless integration with third-party ...Read more

Zendesk Sunshine pros and cons

Intuitive and user-friendly interface, requiring little to no training for basic usage.
Seamless organization and management of customer tickets, chats, and emails in one system.
Provides flexible architecture with open APIs, enabling smooth integrations and customizations for innovative customer experiences.
Efficient omnichannel support allows integration with third-party chatbot platforms and various communication tools across multiple social channels.

Advanced features and configuration can feel daunting to new users without prior experience or adequate training.
Limited sophistication in transaction-related data handling, requiring improvements for better usability.

User Review

Dorica P

10/05/23

5 out of 5

"Ease of Use and Reliability"

What do you like best about Zendesk Sunshine? I like its UI, very easy to use, not much training needed for me to familiarize how this platform ...

LEONARDO BERGONZI S. J

07/06/23

2.5 out of 5

"Easy friendly platform"

What do you like best about Zendesk Sunshine? Not so hard to understand on the basic level, but still needs to be more friendly use when it comes to ...

Afzal M

07/03/23

4.5 out of 5

"I have worked on zendesk with sunshine conversation for whatsapp in my previous organisation."

What do you like best about Zendesk Sunshine? UI is very user-friendly and easy to configure on our own and does not require involvement from the ...

Manya H

06/26/23

5 out of 5

"Great and very convenient to use"

What do you like best about Zendesk Sunshine? Zendesk Sunshibe is one of the most easiest as well as fulfilling CRM for any of the organization. It ...

View all Reviews

Zendesk Sunshine Customers

MCM

ASG Technologies

MakeSpace

Mizzen Main

Zendesk Sunshine Support

Contact

+1 888-670-4887

Customer Service

24/7 (Live rep)

Online

Location

San Francisco, California

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Zendesk Sunshine is a CRM Software. Zendesk Sunshine offers List Management, Customer Support, Product Catalog and many more functionalities.

Some top alternatives to Zendesk Sunshine includes Thryv, monday sales CRM by monday.com, Pipedrive, Zoho CRM and Custerem.

Yes, Zendesk Sunshine provides API.

No, Zendesk Sunshine doesn't provide mobile app.

Zendesk Sunshine is located in San Francisco, California

Zendesk Sunshine offers Free Trial, Freemium, Subscription, Quotation Based pricing models

We don't have information regarding integrations of the Zendesk Sunshine as of now.

The starting price of Zendesk Sunshine is $19/User/Month

This software is researched and edited by

Rajat Gupta

Rajat Gupta is the founder of Spotsaas, where he reviews and compares software tools that help businesses work smarter. Over the past two years, he has analyzed thousands of products across CRM, HR, AI, and finance — combining real-world research with a strong foundation in commerce and the CFA program. He's especially curious about AI, automation, and the future of work tech. Outside of SpotSaaS, you'll find him on a badminton court or tracking the stock market.