7.9
Spot Score
Zendesk Sunshine Review: Is It The Right CRM Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
Free Trial & Free Plan Available
SOC 2Starts from $19 / User / Month, also offers free forever plan
MCM
ASG Technologies
MakeSpace
Mizzen MainTrusted by many companies including MCM
Overview
Pricing
Features
Buyer feedback
Alternatives
Customers
Media
Security & Compliance
Support
FAQ
Blogs
What is Zendesk Sunshine?
Zendesk Sunshine features a sleek, modern design and is built for Zendesk's secure multi-tenant architecture. It offers new homepage layouts and an easy-to-use Customization tool for your sales teams. And, with the ability to quickly embed tickets and inboxes within the Zendesk customer portal, Sunshine makes it easier than ever to provide customers with high-quality self service.
Pricing
Starts from $19 / User / Month
Free Trial available
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
SOC 2Data residency:Global
Zendesk Sunshine Software Demo
Zendesk Sunshine was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider Zendesk Sunshine
- Team types
- Individuals, Large Enterprises
Why teams choose Zendesk Sunshine
User-friendly customization tools streamline setup.
Robust self-service options enhance customer satisfaction.
Secure architecture ensures data protection.
Is Zendesk Sunshine right for you?
What buyers should know before shortlisting Zendesk Sunshine
Zendesk Sunshine has garnered significant praise over the past year for its ease of use, flexibility, and robust capabilities. Users consistently highlight its intuitive interface, which minimizes the need for extensive training and makes navigation a breeze, even for new users.
The platform is particularly admired for its seamless integration with third-party tools and APIs, enabling businesses to tailor their customer interactions and create a unified communication experience across multiple channels like WhatsApp, email, and live chats. Its ability to manage tickets efficiently and streamline workflows, coupled with insightful reporting capabilities, has also made it a preferred choice for many organizations striving to enhance customer support.
That said, a few users noted areas for improvement, such as occasional complexity in deeper configurations and some transaction features that could be more user-friendly. Additionally, cost considerations have been raised by smaller businesses.
Despite these minor drawbacks, Zendesk Sunshine continues to stand out as a reliable, versatile CRM solution that empowers teams to elevate customer engagement with ease and efficiency.
Zendesk Sunshine pros and cons
- Zendesk Sunshine pros
User-friendly customization tools streamline setup.
Robust self-service options enhance customer satisfaction.
Secure architecture ensures data protection.
- Zendesk Sunshine cons
May require training for effective use.
Pricing can escalate with added features.
Ready to try it?
Get started with Zendesk Sunshine
Start your free trial — no credit card required.
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What is the pricing of Zendesk Sunshine?
Zendesk Sunshine Pricing Plans
Lite
100k custom object records
Zendesk events only (EAP)
90-day event retention
Lite API limits
Professional
$19
/User/Month
500k custom object records
Zendesk events (EAP)
25k external custom events/day
1-year event retention
5 external profiles/person
Show more +
Enterprise
$59
/Month
25M custom object records
Zendesk events (EAP)
100k external custom events/day
3-year event retention
15 external profiles/person
Show more +
Zendesk Sunshine reviews and ratings
Buyer sentiment
Buyer sentiment is positive across 53 reviews, with strong overall satisfaction.
What buyers like
- Intuitive and user-friendly interface, requiring little to no training for basic usage.
- Seamless organization and management of customer tickets, chats, and emails in one system.
- Provides flexible architecture with open APIs, enabling smooth integrations and customizations for innovative customer experiences.
Common complaints
- Advanced features and configuration can feel daunting to new users without prior experience or adequate training.
- Limited sophistication in transaction-related data handling, requiring improvements for better usability.
- Some users report expensive integration setups that raise overall adoption costs for certain workflows.
What users are saying
DP
Dorica P
10/05/23
"Ease of Use and Reliability"
What do you like best about Zendesk Sunshine? I like its UI, very easy to use, not much training needed for me to familiarize how this platform ...
Read more
LB
LEONARDO BERGONZI S. J
07/06/23
"Easy friendly platform"
What do you like best about Zendesk Sunshine? Not so hard to understand on the basic level, but still needs to be more friendly use when it comes to ...
Read more
AM
Afzal M
07/03/23
"I have worked on zendesk with sunshine conversation for whatsapp in my previous organisation."
What do you like best about Zendesk Sunshine? UI is very user-friendly and easy to configure on our own and does not require involvement from the ...
Read more
MH
Manya H
06/26/23
"Great and very convenient to use"
What do you like best about Zendesk Sunshine? Zendesk Sunshibe is one of the most easiest as well as fulfilling CRM for any of the organization. It ...
Read more
KP
Keerthana P
06/21/23
"G2 provides exceptional user reviews"
What do you like best about Zendesk Sunshine? Their versatile platform for strealined customer support and data management. What do you dislike about ...
Read more
DC
Dhritiman C
06/20/23
"Good"
What do you like best about Zendesk Sunshine? Zendesk is the best Customer Support Software which can be used by the employees. It has all the ...
Read more
What are the features of Zendesk Sunshine?
Contact management refers to keeping, organizing, and managing information about your customers, prospects, and sales leads. In its most bas…
Customer support is a term used to describe services that assist customers in making the most cost-effective and proper usage of a product.…
Publishing data cards and boosting sales through promotional efforts are part of list management. Processing orders, organizing approvals wi…
A product catalog is a marketing tool that contains vital product information to assist buyers in making a purchasing choice. Product charac…
Zendesk Sunshine security and data handling
Key compliance certifications and security features for IT and security teams evaluating Zendesk Sunshine.
Certifications
Developer & data
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9.0
Very Good
Zendesk Sunshine Customers
MCM
ASG Technologies
MakeSpace
Mizzen Main
Zendesk Sunshine Support Options
Frequently Asked Questions About Zendesk Sunshine
Common questions buyers ask before choosing Zendesk Sunshine.
Zendesk Sunshine is a CRM Software. Zendesk Sunshine offers List Management, Customer Support, Product Catalog and many more functionalities.
Buyers commonly note the following limitations of Zendesk Sunshine: May require training for effective use.; Pricing can escalate with added features.; Limited third-party integrations compared to competitors..
Some top alternatives to Zendesk Sunshine includes Bigin by Zoho CRM, ClickUp, Zoho CRM, Freshsales and Custerem.
Zendesk Sunshine offers Free Trial, Freemium, Subscription, Quotation Based pricing models
The starting price of Zendesk Sunshine is $19/User/Month
Ready to try it?
Get started with Zendesk Sunshine
Start your free trial — no credit card required.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].