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ActivEngage vs Netsuite CRM vs Bigin by Zoho CRM Comparison

Last updated:

ActivEngage

5.0(3 reviews)

Starting at Contact for pricing

  • Large Enterprises
  • Medium Business

Introducing ActivEngage, a cutting-edge solution for dealership live chat and text communication. With ActivEngage, businesses can seamlessly connect with customers across various platforms including website, mobile, Fac…

Netsuite CRM

3.9(677 reviews)

Starting at Contact for pricing

  • Large Enterprises
  • Medium Business

Netsuite is the next generation of customer relationship management (CRM) software that harnesses the Internet and data to enable intelligent CRM. It allows your business to approach sales, marketing, service, and suppo…

Bigin by Zoho CRM

4.3(119 reviews)

Starting at $7 /User/Month

  • Free Trial
  • Small Business

Bigin by Zoho CRM is a solution for managing business contacts, creating sales opportunities, monitoring the pipeline and recording activities. The solution integrates email, calendar, tasks and more. It can be accessed…

ActivEngage leads on user satisfaction with a 5.0-star rating across 3 reviews.

ActivEngage vs Netsuite CRM vs Bigin by Zoho CRM — at a glance

FeatureActivEngageNetsuite CRMBigin by Zoho CRM
Rating5.0 / 53.9 / 54.3 / 5
Reviews3677119
Starting priceContact for pricingContact for pricing$7 /User/Month
Free trial No No Yes
Free version No No No
Best forLarge Enterprises, Medium BusinessLarge Enterprises, Medium Business, Small BusinessSmall Business
CategoryCRM SoftwareCRM SoftwareCRM Software
PlatformsBrowser Based (Cloud), Mobile - Android, Mobile - iOSSaaS/Web/Cloud, Mobile - Android, Mobile - iOSSaaS/Web/Cloud, Mobile - Android, Mobile - iOS
APIAvailable
Support modesOnline24/7 (Live rep), OnlineBusiness Hours, Online
CertificationsSOC 2
Data residencyUSGlobalGlobal

Key differences between ActivEngage and Netsuite CRM

  • User satisfaction: ActivEngage scores higher with a 5.0-star average.
  • Deployment: ActivEngage supports Browser Based (Cloud), Mobile - Android, Mobile - iOS; Netsuite CRM supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS.

Compare ActivEngage vs Netsuite CRM vs Bigin by Zoho CRM — and walk away knowing which one fits.

01

Which tool fits your team best

02

Which is actually cheaper for your team size

03

Where each product wins, per real buyers

Most CRM Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.

ActivEngage
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Netsuite CRM - CRM Software
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Talk to an expert

Biggest differences

Start here before you go deeper into features.

ActivEngage

Best for automotive dealerships needing 24/7 multi-platform live chat support.

Choose if
  • You operate a mid-size or larger automotive dealership or service center.
  • You require professional, around-the-clock live chat and text communication.
  • You want seamless integration across website, mobile, Facebook, Google, Craigslist, and OfferUp.
Consider alternatives if
  • You are a small business with a limited budget and need transparent pricing.
  • You need highly customizable or self-managed chat solutions.

Netsuite CRM

Best for

Large Enterprises, Medium Business, Small Business

Bigin by Zoho CRM

Best for

Small Business

ActivEngage typically suits Large Enterprises and Medium Business. Netsuite CRM tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.

Description

Introducing ActivEngage, a cutting-edge solution for dealership live chat and text communication. With ActivEngage, businesses can seamlessly connect with customers across various platforms ... Read More about ActivEngage

Netsuite is the next generation of customer relationship management (CRM) software that harnesses the Internet and data to enable intelligent CRM. It allows your business to approach ... Read More about Netsuite CRM

Bigin by Zoho CRM is a solution for managing business contacts, creating sales opportunities, monitoring the pipeline and recording activities. The solution integrates email, calendar, ... Read More about Bigin by Zoho CRM

Entry Level Pricing

  • Not Available
  • Not Available
  • Starts from $7 , Billed Yearly

Free Trial Availability

  • No free trial
  • No free trial

Spotsaas Score

What's this? ↗

Not Available

8.4/10

9.0/10

User Ratings

Based on verified Spotsaas reviews

Best Company Size

51-500 employees500+ employees
Get pricing help
Get pricing help

Software Demo

Demo

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How do ActivEngage, Netsuite CRM and Bigin by Zoho CRM Compare on Features?

Total Features

0 Features

7 Features

10 Features

Unique Features

No features

No unique features

No unique features

Get Quote
Get Quote

Compare ActivEngage, Netsuite CRM and Bigin by Zoho CRM on pricing

Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.

Pricing Option

        Starting From

        • Not Available
        • Not Available
        • $7 , Billed Yearly

        Pricing Plans

        • Not Available
        • Not Available
        • Free

          • Single Pipeline

          • 500 Records

          • Instant Workflows (3)

          Show more +

        • Express

          • Includes features of Free plan, plus

          • Team Pipelines (3)

          • 50,000 Records

          Show more +

        • Premier

          • Includes features of Express Edition plan. plus

          • Team Pipelines (5)

          • 100,000 Records

          Show more +

        Pricing Page

        Pricing information not available

        Pricing information not available

        Bigin by Zoho CRM pricing

        Other Details

        Organization Types supported

        • Large Enterprises
        • Medium Business
        • Small Business
        • Freelancers
        • Individuals
        • Large Enterprises
        • Medium Business
        • Small Business
        • Freelancers
        • Individuals
        • Large Enterprises
        • Medium Business
        • Small Business
        • Freelancers
        • Individuals

        Platforms Supported

        • Browser Based (Cloud)
        • Mobile - Android
        • Mobile - iOS
        • Installed - Windows
        • Installed - Mac
        • Browser Based (Cloud)
        • Browser Based (Cloud)
        • Mobile - Android
        • Mobile - iOS
        • Installed - Windows
        • Installed - Mac
        • Browser Based (Cloud)
        • Browser Based (Cloud)
        • Mobile - Android
        • Mobile - iOS
        • Installed - Windows
        • Installed - Mac
        • Browser Based (Cloud)

        Modes of support

        • 24/7 (Live rep)
        • Business Hours
        • Online
        • 24/7 (Live rep)
        • Business Hours
        • Online
        • 24/7 (Live rep)
        • Business Hours
        • Online

        API Support

        • Not Available
        • Not Available
        • Available
        Get help choosing
        Get help choosing

        Security & Compliance

        Certifications, data handling, and security controls for IT and compliance evaluators.

        SOC 2

        ✓ Yes

        HIPAA

        ✗ No
        ✗ No

        Data Residency

        🇺🇸 US
        🌐 Global

        ActivEngage vs Netsuite CRM User Reviews & Rating Comparison

        User Ratings

        5

        (based on 3 reviews)

        3.9

        (based on 677 reviews)

        Rating Distribution

        0

        0

        0

        0

        0

        0

        0

        0

        0

        0

        204

        66

        7

        1

        1

        Spotsaas Editor’s POV generated by AI

        Buyer sentiment

        Buyers express strong satisfaction with ActivEngage's professional support and multi-channel communication capabilities, though limited reviews restrict broader sentiment insights.

        What buyers like

        • Professional 24/7 support
        • Multi-platform communication
        • Effective handling of diverse automotive inquiries

        Common complaints

        • Lack of pricing transparency
        • Limited user feedback

        Buyer sentiment

        Buyer sentiment is mixed to positive across 677 reviews, with clear strengths and a few common watchouts.

        What buyers like

        • Intelligent CRM insights
        • Comprehensive sales tools
        • Integrated marketing features

        Common complaints

        • Can be complex to set up
        • Higher cost for small businesses
        • Limited customization options

        Buyer sentiment

        Buyer sentiment is positive across 279 reviews, with strong overall satisfaction.

        What buyers like

        • Simple, intuitive design with a short learning curve, making it easy to use and implement, even for non-technical users.
        • Affordable pricing tailored for startups and small businesses, offering great value for core CRM functionalities.
        • Effective pipeline management and workflow automation, enabling businesses to streamline sales processes.

        Common complaints

        • Limited integrations with third-party tools (e.g., social media apps, direct LinkedIn or Facebook ad imports), making data syncing challenging.
        • Lack of advanced features and scalability, restricting use for larger enterprises or complex workflows.
        • Inconsistent customer support with restricted availability, affecting issue resolution during critical times.

        Pros and Cons

        • 24/7 professional live chat and text communication

        • Multi-platform integration including website, mobile, and social media

        • Comprehensive handling of sales, service, parts, and financing inquiries

        • Pricing is quotation based and not publicly available

        • Limited information on customization options

        • Offers deep insights into customer behavior.

        • Seamless integration with other Netsuite products.

        • Robust reporting and analytics capabilities.

        • Implementation may require dedicated resources.

        • Cost may be prohibitive for smaller businesses.

        • Real-time updates keep teams informed.

        • Integration with email and calendar enhances productivity.

        • User-friendly interface simplifies navigation.

        • Customization options may not meet all needs.

        • New users may find the interface complex.

        Positive Reviews

        No reviews available for the product

        No reviews available for the product

        No reviews available for the product

        List of Customers

        Customers

        No Customers information available.

        OrangeTheory Fitness

        OrangeTheory Fitness

        Databank

        Databank

        Antech Microsystem Pvt.Ltd

        Antech Microsystem Pvt.Ltd

        Investacc

        Investacc

        Hire

        Hire

        Media and Screenshots

        Screenshots

        Features for hands on dealers

        3 Screenshots

        No screenshots available.

        Videos

        video-0

        5 Videos

        video-0

        3 Videos

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        Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

        Frequently asked questions

        Which is better, ActivEngage or Netsuite CRM?
        ActivEngage edges out the other on user ratings (5.0 vs 3.9). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
        Do ActivEngage and Netsuite CRM offer a free trial?
        Neither ActivEngage nor Netsuite CRM currently lists a free trial.
        What is the starting price of ActivEngage vs Netsuite CRM?
        ActivEngage starts at Contact for pricing. Netsuite CRM starts at Contact for pricing.
        What are the top alternatives to ActivEngage?
        Top alternatives to ActivEngage include Bigin by Zoho CRM, Pivotal CRM, Oracle CX Sales, Telenotes CRM, Spiro.
        What are the top alternatives to Netsuite CRM?
        Top alternatives to Netsuite CRM include Bigin by Zoho CRM, Hubspot Marketing Hub, ClickUp, Zoho CRM, Freshsales.

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