8.5
SpotScore
HighLevel Review: Is It The Right CRM Software For Your Team?
Best for SMB teams · Mid-market
Free Trial Available
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Starts from $97 / Month
Overview
Pricing
Features
Buyer feedback
Alternatives
Media
Security & Compliance
Support
FAQ
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What is HighLevel?
HighLevel is a CRM and marketing automation platform built for marketing agencies and consultants that manage sales pipelines, multi-channel campaigns, and client communication across their entire book of business. It combines email, SMS, funnel building, and appointment scheduling in one white-label platform that agencies can resell to their clients under their own brand. Complex third-party integrations can require additional setup time, and advanced workflow configuration has a learning curve for new users.
Pricing
Starts from $97 / Month
Free Trial available
Best For
Built for growing teams, from small businesses to mid-market
Security & Compliance
Data residency:🇺🇸
HighLevel Software Demo
HighLevel was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider HighLevel
- Team types
- Medium Business, Small Business
Why teams choose HighLevel
Focus on team collaboration enhances productivity
Mobile-friendly design for on-the-go access
Strong sales automation capabilities
Is HighLevel right for you?
What buyers should know before shortlisting HighLevel
The product in question demonstrates an impressive commitment to user support and functionality, shining as a reliable tool for many customers over the past year. One of its standout features is its highly accessible and responsive customer support, with agents consistently praised for their professionalism, technical expertise, and problem-solving capabilities.
Notable mentions of representatives such as Mrunal, Ritesh, and Vijayakumar highlight a dedication to personalized assistance. Customers also commend the intuitive design of the software, which offers robust features like integrations and workflow setups that meet varied business needs.
However, there are some areas for improvement. A few users reported challenges with more complex integrations and occasional inefficiencies in resolving persistent technical issues.
Similarly, cancellation policies have caused frustration for some, highlighting the need for greater transparency and ease in account management. Overall, while minor hiccups exist, the product’s extensive features and exceptional support team make it a strong contender for businesses seeking a comprehensive software solution.
HighLevel pros and cons
- HighLevel pros
Focus on team collaboration enhances productivity
Mobile-friendly design for on-the-go access
Strong sales automation capabilities
- HighLevel cons
Integration options may be limited
Reporting features could be more advanced
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What is the pricing of HighLevel?
HighLevel Pricing Plans
Starter
$97
/Month
All the Tools to Capture Leads across your Website, Google, and Social Channels
Nurture and Close Leads via Email, SMS, Google Chat, Facebook Messenger, Instagram DMS, and more.
Full Online Booking, Pipelines, Social Media Calendar, Website Builder and more.
Single Account- Setup 1 Client or use for own Agency.
Unlimited
$297
/Month
Includes features of Starter plan, plus
Unlimited Sub-Accounts :Create as Many Accounts for Clients or Other Business
Unlimited Contacts and Users: Scale without having to pay more
Branded Desktop App : Ability to use own Domain and customize the look and feel of platform
Weighing your options?
Not sure if HighLevel fits your budget?
HighLevel reviews and ratings
What buyers like
- Customer support representatives are responsive and knowledgeable about technical issues.
- Support is available 24/7 through Zoom and chat, providing multiple contact options.
- Includes workflow automation and customizable integrations that cover a broad range of business needs.
Common complaints
- Support knowledge is inconsistent, and complex technical issues sometimes require multiple escalations to resolve.
- Advanced functionality and integration issues may not be resolved at the first contact, delaying critical operations.
- Cancellation process is difficult, with users reporting trouble closing accounts and unclear communication.
What users are saying
LG
Lukasz Grabowski
07/01/24
Haripriya was very helpful
Haripriya was very helpful. Communicated well and helped me to answer my questions
UX
Upflow X
07/01/24
Highly Valuable Call For Upflow X
This was a highly valuable call. Mr Chandra give me a great overview on how the software works (in this call pipeline), and on top of that, he took ...
Read more
MD
maital david katar
07/01/24
Venkatesh was super helpful
Venkatesh was super helpful! I was going back and forth with an issue and he resolved it in a minute.
MS
matan shaked
07/01/24
Positive review of Bharath Mohithe
He helped me with kindness Bharath Mohithe. clear speaking and good assistent of support GHL. Thank you!
ET
Eric Thompson
07/01/24
Ritesh helped me tremendously
Ritesh helped me tremendously. He was able to place a button just right--the last guy didn't want to touch it and told me to get a developer. Ritesh ...
Read more
S
Subina
07/01/24
Mrunal was quick to resolve my issue…
Mrunal was quick to resolve my issue and sent me helpful articles! He was very professional and knew what he was doing.
- See if HighLevel fits your business
- Real pricing — no sales pressure
- A demo or quick answers, your call
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What are the features of HighLevel?
Call logging is the process of gathering, examination, and reporting technical and statistical data regarding phone calls. It excludes call…
Contact management refers to keeping, organizing, and managing information about your customers, prospects, and sales leads. In its most bas…
Customer support is a term used to describe services that assist customers in making the most cost-effective and proper usage of a product.…
Publishing data cards and boosting sales through promotional efforts are part of list management. Processing orders, organizing approvals wi…
Marketing automation is a technology used to assist marketing departments, and businesses promote more effectively across different internet…
A quote, also known as a proposal, is a document that establishes a contractual connection between two parties. A quote is a supplier's resp…
HighLevel security and data handling
Key compliance certifications and security features for IT and security teams evaluating HighLevel.
Certifications
Developer & data
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HighLevel Support Options
Frequently Asked Questions About HighLevel
Common questions buyers ask before choosing HighLevel.
HighLevel is a CRM Software. HighLevel offers Quotes (Proposals), List Management, Customer Support, Marketing Automation, Call Logging and many more functionalities.
Buyers commonly note the following limitations of HighLevel: Integration options may be limited; Reporting features could be more advanced; Pricing might be steep for smaller teams.
Some top alternatives to HighLevel includes Bigin by Zoho CRM, Ontraport, Hubspot Marketing Hub, ClickUp and Zoho Marketing Automation.
HighLevel offers Free Trial, Subscription pricing models
The starting price of HighLevel is $97/Month
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About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
