TeamHeadquarters Review: Is It The Right Service Desk Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
Starts from $20 / User / Month
Overview
Pricing
Features
Buyer feedback
Alternatives
Media
Security & Compliance
Support
FAQ
Blogs
What is TeamHeadquarters?
TeamHeadquarters is the foremost Help Desk Software for Windows computers. It manages tech-support tickets and service requests for companies of all sizes. User will be able to create service requests, track and update inbound emails, assign and manage technicians, monitor help-desk performance in real time, do research on competitors, and compile reports that will keep management informed.
Pricing
Starts from $20 / User / Month
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
Data residency:🇺🇸
TeamHeadquarters Software Demo
TeamHeadquarters was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider TeamHeadquarters
- Team types
- Large Enterprises, Medium Business
Why teams choose TeamHeadquarters
Comprehensive ticket management enhances support efficiency.
Real-time monitoring provides valuable insights for management.
Windows compatibility ensures ease of use for many organizations.
Is TeamHeadquarters right for you?
What buyers should know before shortlisting TeamHeadquarters
TeamHeadquarters is a robust help desk solution designed for Windows users, offering comprehensive ticket management and performance monitoring. Its features cater well to companies of various sizes, though it may require some training.
TeamHeadquarters pros and cons
- TeamHeadquarters pros
Comprehensive ticket management enhances support efficiency.
Real-time monitoring provides valuable insights for management.
Windows compatibility ensures ease of use for many organizations.
- TeamHeadquarters cons
Limited mobile access could hinder remote support.
Advanced features may be lacking for some users.
Ready to try it?
Get started with TeamHeadquarters
Connect with the team for a personalised demo.
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See how it stacks up
Compare TeamHeadquarters side-by-side with top Service Desk Software alternatives.
What is the pricing of TeamHeadquarters?
TeamHeadquarters Pricing Plans
Small Business (Cloud)
$28
/User/Month
Hosted application
Maximum 25 licenses
Help Desk, Project Management, Customer Service Portal, 250 Portal Access licenses.
Unlimited Support
Mid-Sized Business (Cloud)
$24
/User/Month
Hosted application
25 up to 100 licenses
Help Desk, Project Management, Customer Service Portal, 250 Portal Access licenses
Enterprise Business (Cloud)
$20
/User/Month
Hosted application
Over 100 licenses
Help Desk, Project Management, Customer Service Portal, 250 Portal Access licenses
Small Business (On-premise)
$26
/User/Month
On premise application
Maximum 25 licenses
Help Desk, Project Management, Customer Service Portal, Unlimited Portal Access licenses, one portal form
Unlimited Support
Weighing your options?
Not sure if TeamHeadquarters fits your budget?
TeamHeadquarters reviews and ratings
Buyer sentiment
Buyer sentiment is mixed to positive across 3 reviews, with clear strengths and a few common watchouts.
What buyers like
- Comprehensive ticket management
- Real-time performance monitoring
- Windows compatibility
Common complaints
- Limited mobile functionality
- May lack advanced features
- User interface can be complex
Are you using TeamHeadquarters?
What users are saying
JM
John M
02/12/21
"Switched from JIRA to TeamHeadquarters"
What do you like best about TeamHeadquarters Help Desk? Above all, I like the comprehensive nature of the app. My business is developing apps for ...
Read more
AU
Anonymous User
06/22/19
"Integrated Project management and help desk "
What do you like best about TeamHeadquarters Help Desk? Supportive for large enterprises for asset management as well as self-help desk for customers
AU
Anonymous User
04/04/19
"Great for managing tickets/tasks "
What do you like best about TeamHeadquarters Help Desk? The system can send reples to the customer via the ticket. There is no need to send the email ...
Read more
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What are the features of TeamHeadquarters?
Customer support is a term used to describe services that assist customers in making the most cost-effective and proper usage of a product.…
A real-time email marketing dashboard displays metrics. This allows individuals to track the effectiveness of an email marketing initiatives…
A report is a type of writing that is organized around identifying and examining issues, events, or results that have occurred in the physic…
Ticket management is a means of dealing with issues and requests. Tickets are simple data entities used to track everything that needs to be…
A ticketing system is a software tool that enables organizations to efficiently manage and track customer inquiries, complaints, and request…
The time tracking feature is primarily used by businesses that bill customers based on the time it takes to resolve a problem. Staff can qui…
TeamHeadquarters security and data handling
Key compliance certifications and security features for IT and security teams evaluating TeamHeadquarters.
Certifications
Developer & data
Alternatives to TeamHeadquarters
TeamHeadquarters Support Options
Frequently Asked Questions About TeamHeadquarters
Common questions buyers ask before choosing TeamHeadquarters.
TeamHeadquarters is a Service Desk Software. TeamHeadquarters offers Ticket Management, Ticketing System, Reports, Customer Support, Dashboard and many more functionalities.
Buyers commonly note the following limitations of TeamHeadquarters: Limited mobile access could hinder remote support.; Advanced features may be lacking for some users.; User interface may require a learning period..
Some top alternatives to TeamHeadquarters includes Freshservice, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, Jira Service Desk and Scopedesk.
TeamHeadquarters offers Subscription pricing model
The starting price of TeamHeadquarters is $20/User/Month
Ready to try it?
Get started with TeamHeadquarters
Get connected with the team for a personalised demo.
About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].