Zonka Feedback vs Customer.guru Comparison
Zonka Feedback
Starting at $24 /Month
- Free Trial
- Large Enterprises
- Medium Business
NPS Software gathers customer feedback to create a better experience for users. The easiest way to listen in on every conversation that matters, Zonka helps to create a platform where customers can freely talk about bran…
Customer.guru
Starting at $50 /Month
- Free Trial
- Large Enterprises
- Medium Business
Customer.guru is a tool that provides an easy way to create engaging surveys and take actionable feedback from multiple sources. A survey amp; customer feedback software designed for businesses, this application helps th…
Zonka Feedback leads on user satisfaction with a 4.7-star rating across 130 reviews.
SpotSaaS Analysis
Zonka FeedbackCustomer.guru
The core difference between Zonka Feedback and Customer.guru lies in Zonka's advanced customization options and offline capabilities, while Customer.guru focuses on simplicity and ease of use for quick survey setups. Zonka Feedback is ideal for businesses that require flexible survey building and offline data collection, whereas Customer.guru is best suited for those seeking straightforward and efficient NPS survey solutions.
- Customizable NPS surveys with advanced logic - Strong offline capabilities for data collection - Flexible survey building with templates - Suitable for small to medium businesses - Ideal for teams needing robust survey tools - Priced at $24
- Simple and effective NPS surveys - Quick and easy survey setup - User-friendly interface for tracking feedback - Designed for small to medium businesses - Efficient customer satisfaction tracking - Priced at $50
Zonka Feedback vs Customer.guru — at a glance
| Feature | Zonka Feedback | Customer.guru |
|---|---|---|
| Rating | 4.7 / 5 | 4.4 / 5 |
| Reviews | 130 | 31 |
| Starting price | $24 /Month | $50 /Month |
| Free trial | Yes | Yes |
| Free version | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | NPS Software | NPS Software |
| Platforms | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS | SaaS/Web/Cloud |
| API | Available | Available |
| Support modes | Business Hours, Online | Online |
| Certifications | GDPR | GDPR |
| Data residency | Global | Global |
Key differences between Zonka Feedback and Customer.guru
- Pricing: Zonka Feedback starts at $24 /Month, while Customer.guru starts at $50 /Month.
- User satisfaction: Zonka Feedback scores higher with a 4.7-star average.
- Deployment: Zonka Feedback supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS; Customer.guru supports SaaS/Web/Cloud.
Zonka Feedback vs Customer.guru — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most NPS Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
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Biggest differences
Start here before you go deeper into features.
Best for customizable, easy-to-use NPS surveys with strong offline capabilities.
- You need flexible survey building with templates and advanced logic.
- Your team requires robust offline survey tools for data collection.
- You want strong API integration to customize data workflows.
- You require advanced AI-driven analytics for deep survey insights.
- You need comprehensive export options, especially full feedback PDFs.
Best for small to medium businesses needing simple, effective NPS surveys.
- You want quick, easy survey setup with a user-friendly interface.
- You need to track customer satisfaction and product feedback efficiently.
- You prefer cost-effective NPS surveys integrated seamlessly into email campaigns.
- Your enterprise requires extensive survey customization and complex integrations.
- You need advanced customer outreach beyond basic survey distribution.
Zonka Feedback: Best for customizable, easy-to-use NPS surveys with strong offline capabilities. Customer.guru: Best for small to medium businesses needing simple, effective NPS surveys.
Description | NPS Software gathers customer feedback to create a better experience for users. The easiest way to listen in on every conversation that matters, Zonka helps to create a platform where ... Read More about Zonka Feedback | Customer.guru is a tool that provides an easy way to create engaging surveys and take actionable feedback from multiple sources. A survey amp; customer feedback software designed for ... Read More about Customer.guru |
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Entry Level Pricing |
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Free Trial Availability | ||
Spotsaas ScoreWhat's this? ↗ | 9.8/10 | 9.1/10 |
User RatingsBased on verified Spotsaas reviews | ||
Best Company Size | Small BusinessMedium Business | Small BusinessMedium Business |
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Software Demo
Demo |
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How do Zonka Feedback and Customer.guru Compare on Features?
Total Features | 28 Features | 16 Features |
|---|---|---|
Unique Features | No unique features | No unique features |
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Compare Zonka Feedback and Customer.guru on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
HIPAA | ✗ No | ✗ No |
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GDPR | ✓ Yes | ✓ Yes |
Single Sign-On (SSO) | ✓ Yes | — |
Data Encryption | ✓ Yes | ✓ Yes |
Data Residency | 🌐 Global | 🌐 Global |
Zonka Feedback User Reviews & Rating Comparison
User Ratings | ||
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Rating Distribution | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Users generally praise Zonka Feedback for its ease of use, customization, and strong offline survey capabilities, though some desire more advanced analytics and export features. What buyers like
Common complaints
| Buyer sentiment Overall positive sentiment highlights ease of use, effective NPS tracking, and good customer support, tempered by some limitations in customization and outreach features. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product |
List of Customers
Customers |  Leroy Merlin  SAP  BCG |  Cisco  Samsung  IBM |
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Media and Screenshots
Screenshots |  5 Screenshots | No screenshots available. |
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Videos |  1 Videos |  3 Videos |
Top Alternatives to Zonka Feedback and Customer.guru in 2026
Alternatives |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, Zonka Feedback or Customer.guru?
- Zonka Feedback edges out the other on user ratings (4.7 vs 4.4). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do Zonka Feedback and Customer.guru offer a free trial?
- Yes, both Zonka Feedback and Customer.guru offer a free trial.
- What is the starting price of Zonka Feedback vs Customer.guru?
- Zonka Feedback starts at $24 /Month. Customer.guru starts at $50 /Month.
- What are the top alternatives to Zonka Feedback?
- Top alternatives to Zonka Feedback include Startquestion, FeedbackLink, Promoter Ninja, eNPS, GrowthScore.
- What are the top alternatives to Customer.guru?
- Top alternatives to Customer.guru include Zonka Feedback, FeedbackLink, Promoter Ninja, GrowthScore, SoluCX.