Zonka Feedback vs SurveyLab Comparison
Zonka Feedback
Starting at $24 /Month
- Free Trial
- Large Enterprises
- Medium Business
Zonka Feedback is a survey and NPS platform used by customer experience teams at mid-sized companies to collect feedback across web, email, in-app, and offline channels. It covers the full feedback workflow from building…
SurveyLab
Starting at Contact for pricing
- Free Trial
- Freelancers / Consultants
- Large Enterprises
SurveyLab is a survey and NPS platform for market researchers, HR teams, and customer experience managers who need to run ongoing measurement programs across diverse project types. Its drag-and-drop builder supports a wi…
SurveyLab leads on user satisfaction with a 4.8-star rating across 99 reviews.
Spotsaas Analysis
Zonka FeedbackSurveyLab
The core difference between Zonka Feedback and SurveyLab lies in Zonka's emphasis on customizable survey building with advanced logic and offline capabilities, while SurveyLab focuses on simplicity and ease of use with drag-and-drop functionality. Zonka Feedback is ideal for teams that require flexible survey options and offline data collection, whereas SurveyLab is suited for businesses looking for a straightforward approach to gathering customer feedback.
- Best for customizable NPS surveys - Strong offline capabilities - Flexible survey building with templates - Advanced logic features - Ideal for small to medium businesses - Price: $24
- Best for simple, intuitive NPS surveys - Quick survey creation with drag-and-drop - Multi-channel customer response collection - Focused on ease of use - Ideal for small to medium businesses - Price: not listed
Zonka Feedback vs SurveyLab — at a glance
| Feature | Zonka Feedback | SurveyLab |
|---|---|---|
| Rating | 4.7 / 5 | 4.8 / 5 |
| Reviews | 130 | 99 |
| Starting price | $24 /Month | Contact for pricing |
| Free trial | Yes | Yes |
| Free version | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Freelancers / Consultants, Large Enterprises, Medium Business |
| Category | NPS Software | NPS Software |
| Platforms | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS |
| API | Available | Available |
| Support modes | Business Hours, Online | Business Hours, Online |
| Certifications | GDPR | — |
| Data residency | Global | US |
Key differences between Zonka Feedback and SurveyLab
- Pricing: Zonka Feedback starts at $24 /Month. SurveyLab pricing is not publicly listed.
- Target audience: Zonka Feedback is built for Large Enterprises and Medium Business, while SurveyLab targets Freelancers / Consultants and Large Enterprises.
- User satisfaction: SurveyLab scores higher with a 4.8-star average.
- Deployment: Zonka Feedback supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS; SurveyLab supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS.
Zonka Feedback vs SurveyLab — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most NPS Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
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Biggest differences
Start here before you go deeper into features.
Best for customizable, easy-to-use NPS surveys with strong offline capabilities.
- You need flexible survey building with templates and advanced logic.
- Your team requires robust offline survey tools for data collection.
- You want strong API integration to customize data workflows.
- You require advanced AI-driven analytics for deep survey insights.
- You need comprehensive export options, especially full feedback PDFs.
Best for small to medium businesses measuring NPS with simple, intuitive surveys.
- You need quick, easy survey creation with drag-and-drop question types.
- Your team values multi-channel customer response collection for broader feedback.
- You want clear, tailored dashboards focused on NPS and customer satisfaction metrics.
- Your enterprise requires extensive integrations and advanced analytics capabilities.
- You need highly customizable survey workflows or faster, more responsive UI performance.
Zonka Feedback: Best for customizable, easy-to-use NPS surveys with strong offline capabilities. SurveyLab: Best for small to medium businesses measuring NPS with simple, intuitive surveys.
Description | Zonka Feedback is a survey and NPS platform used by customer experience teams at mid-sized companies to collect feedback across web, email, in-app, and offline channels. It covers the full ... Read More about Zonka Feedback | SurveyLab is a survey and NPS platform for market researchers, HR teams, and customer experience managers who need to run ongoing measurement programs across diverse project types. Its ... Read More about SurveyLab |
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Entry Level Pricing |
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Free Trial Availability | ||
SpotScoreWhat's this? ↗ | 9.8/10 | Not Available |
User RatingsBased on verified Spotsaas reviews | ||
Best Company Size | Small BusinessMedium Business | Small BusinessMedium Business |
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Software Demo
Demo |
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How do Zonka Feedback and SurveyLab Compare on Features?
Total Features | 28 Features | 11 Features |
|---|---|---|
Unique Features | No unique features | No unique features |
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Compare Zonka Feedback and SurveyLab on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Other Details
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Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
HIPAA | ✗ No | — |
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GDPR | ✓ Yes | — |
Single Sign-On (SSO) | ✓ Yes | — |
Data Encryption | ✓ Yes | — |
Data Residency | 🌐 Global | 🇺🇸 US |
Zonka Feedback User Reviews & Rating Comparison
User Ratings | ||
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Rating Distribution | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Users generally praise Zonka Feedback for its ease of use, customization, and strong offline survey capabilities, though some desire more advanced analytics and export features. What buyers like
Common complaints
| Buyer sentiment Users generally praise SurveyLab for its ease of use, flexible survey distribution, and strong customer support, though some note performance and navigation issues. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product |
List of Customers
Customers |  Leroy Merlin  SAP  BCG | No Customers information available. |
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Media and Screenshots
Screenshots |  5 Screenshots | No screenshots available. |
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Videos |  1 Videos |  1 Videos |
Top Alternatives to Zonka Feedback and SurveyLab in 2026
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, Zonka Feedback or SurveyLab?
- SurveyLab edges out the other on user ratings (4.8 vs 4.7). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do Zonka Feedback and SurveyLab offer a free trial?
- Yes, both Zonka Feedback and SurveyLab offer a free trial.
- What is the starting price of Zonka Feedback vs SurveyLab?
- Zonka Feedback starts at $24 /Month. SurveyLab starts at Contact for pricing.
- What are the top alternatives to Zonka Feedback?
- Top alternatives to Zonka Feedback include Startquestion, FeedbackLink, Promoter Ninja, eNPS, GrowthScore.
- What are the top alternatives to SurveyLab?
- Top alternatives to SurveyLab include Zonka Feedback, Startquestion, Customer.guru, SatisMeter, YesInsights.