CallMatrix Review: Is It The Right Contact Center Operations Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
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Starts from $29 / Month when Billed Yearly
Overview
Pricing
Features
Buyer feedback
Alternatives
Security & Compliance
Support
FAQ
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What is CallMatrix?
CallMatrix, a powerful call management software, allows you to handle incoming calls efficiently. It simplifies the process of answering calls, converting them into paying clients. With the ability to create local and toll-free numbers, set call routing policies and use the numbers for marketing, CallMatrix is a gamechanger for enterprises. It also offers a live dashboard to monitor call effectiveness and the ability to change call settings for increased conversions. The Cloud Contact module helps users quickly and affordably build contact centers. The Call Integration System analyzes past call data to gain deeper insights and improve customer relationships throughout the client journey.
Pricing
Starts from $29 / Month when Billed Yearly
Best For
Suited for small teams, SMBs, and enterprise
Security & Compliance
Data residency:🇺🇸
CallMatrix was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider CallMatrix
- Team types
- Large Enterprises, Medium Business
Why teams choose CallMatrix
Simplifies call handling for better client conversion.
Customizable settings enhance marketing efforts.
Real-time monitoring improves operational insights.
Is CallMatrix right for you?
What buyers should know before shortlisting CallMatrix
CallMatrix provides powerful call management features that streamline the process of converting calls into clients. Its live dashboard and customizable settings enhance operational efficiency.
CallMatrix pros and cons
- CallMatrix pros
Simplifies call handling for better client conversion.
Customizable settings enhance marketing efforts.
Real-time monitoring improves operational insights.
- CallMatrix cons
Integration with existing systems may be challenging.
Not ideal for very small businesses.
Ready to try it?
Get started with CallMatrix
Connect with the team for a personalised demo.
Still comparing?
See how it stacks up
Compare CallMatrix side-by-side with top Contact Center Operations Software alternatives.
What is the pricing of CallMatrix?
CallMatrix Pricing Plans
Basic
7 Numbers and 600 Minutes
Local And Toll-Free Numbers
Call Routing
Multi Level IVR
Simul Dial/Press To Talk
Show more +
Pro
25 Numbers and 2200 Minutes
Local And Toll-Free Numbers
Call Routing
Multi Level IVR
Simul Dial/Press To Talk
Show more +
Premium
50 Numbers and 6000 Minutes
Local And Toll-Free Numbers
Call Routing
Multi Level IVR
Simul Dial/Press To Talk
Show more +
Weighing your options?
Not sure if CallMatrix fits your budget?
CallMatrix reviews and ratings
What buyers like
- Efficient call management
- Local and toll-free numbers
- Live dashboard monitoring
Common complaints
- Limited integrations
- May require technical setup
- Not suitable for very small businesses
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What are the features of CallMatrix?
In Incident, you may automate your work flow process for new requests by using automatic routing. It instructs the system on when and where…
The process of listening in on employee calls to improve communication and customer service is known as call monitoring. It's most typically…
A real-time dashboard is a software feature that provides users with live, up-to-date information on various performance indicators and metr…
Routing is a key feature in software development that plays a significant role in connecting different devices or networks. It is the proces…
CallMatrix security and data handling
Key compliance certifications and security features for IT and security teams evaluating CallMatrix.
Certifications
Developer & data
Alternatives to CallMatrix
CallMatrix Support Options
Frequently Asked Questions About CallMatrix
Common questions buyers ask before choosing CallMatrix.
CallMatrix is a Contact Center Operations Software. CallMatrix offers Automated Routing, Routing, Real-time Dashboard and many more functionalities.
Buyers commonly note the following limitations of CallMatrix: Integration with existing systems may be challenging.; Not ideal for very small businesses.; Setup may require technical expertise..
Some top alternatives to CallMatrix includes uContact, Call Center Studio, UJET, VCC Live and CloudCall.
CallMatrix offers Subscription pricing model
The starting price of CallMatrix is $29/Month when Billed Yearly
Ready to try it?
Get started with CallMatrix
Get connected with the team for a personalised demo.
About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].