ZIWO vs CallMatrix Comparison
ZIWO
Starting at $109 /User/Month
- Free Trial
- Large Enterprises
- Medium Business
ZIWO is a cloud contact center platform with CRM plugins, virtual phone numbers, call tracking, and number masking. It integrates telephony with CRM systems so agents can log calls, access analytics, add call notes, and…
CallMatrix
Starting at $29 /Month
- Large Enterprises
- Medium Business
CallMatrix, a powerful call management software, allows you to handle incoming calls efficiently. It simplifies the process of answering calls, converting them into paying clients. With the ability to create local and to…
ZIWO leads on user satisfaction with a 4.7-star rating across 110 reviews.
ZIWO vs CallMatrix — at a glance
| Feature | ZIWO | CallMatrix |
|---|---|---|
| Rating | 4.7 / 5 | — |
| Reviews | 110 | — |
| Starting price | $109 /User/Month | $29 /Month |
| Free trial | Yes | No |
| Free version | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | Call Center Software | Contact Center Operations Software |
| Platforms | SaaS/Web/Cloud, Installed - Windows, Installed - Mac | SaaS/Web/Cloud |
| API | Available | — |
| Support modes | 24/7 (Live rep), Online | Online |
| Certifications | GDPR | — |
| Data residency | Global | US |
Key differences between ZIWO and CallMatrix
- Pricing: ZIWO starts at $109 /User/Month, while CallMatrix starts at $29 /Month.
- Free trial: ZIWO offers a free trial; CallMatrix does not.
- Deployment: ZIWO supports SaaS/Web/Cloud, Installed - Windows, Installed - Mac; CallMatrix supports SaaS/Web/Cloud.
ZIWO vs CallMatrix — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Call Center Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Talk to an expert Talk to an expert |
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Biggest differences
Start here before you go deeper into features.
Cloud contact center solution excelling in CRM integration and call tracking.
- You need seamless integration with multiple CRMs for call logging and analytics.
- Your team values advanced IVR and automated phone number country code detection.
- You want a user-friendly interface with strong call tracking and recording features.
- Your company requires highly stable voice quality without occasional disruptions.
- You depend on extensive call analytics like call counting on home page and call number search.
Large Enterprises, Medium Business, Small Business
ZIWO typically suits Large Enterprises and Medium Business. CallMatrix tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | ZIWO is a cloud contact center platform with CRM plugins, virtual phone numbers, call tracking, and number masking. It integrates telephony with CRM systems so agents can log calls, access ... Read More about ZIWO | CallMatrix, a powerful call management software, allows you to handle incoming calls efficiently. It simplifies the process of answering calls, converting them into paying clients. With the ... Read More about CallMatrix |
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Entry Level Pricing |
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Free Trial Availability |
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SpotScoreWhat's this? ↗ | 8.9/10 | Not Available |
User RatingsBased on verified Spotsaas reviews | ||
Best Company Size | 50-500 employeesMedium Business | — |
Get pricing help | Get pricing help |
Where each option fits best
See where each product is strongest, which teams it fits, and what causes buyers to keep looking — before you commit.
Based on buyer reviews and verified product data collected by Spotsaas.
Key strengths
- Streamlined Communication: ZIWO improves team collaboration by providing a centralized platform for all communication channels, keeping everyone aligned and reducing miscommunication.
- Intuitive User Interface: Users will appreciate ZIWO's easy-to-navigate interface, which reduces training time and improves productivity. This means your team can focus more on their core tasks rather than struggling with technology.
- Real-Time Analytics: Managers can use ZIWO's reliable analytics dashboard to gain insights into performance metrics. This feature supports data-driven decisions, helping to optimize processes and improve customer satisfaction.
No key benefits available yet.
Best fit
- 50 to 500 employees.
- Industries include Martech, Revtech, Fintech, Sales Automation, SaaS, and Consulting.
- Typical users are Sales Managers, Account Executives, Business Development Representatives, and CRM Administrators.
No best-fit guidance available yet.
Reasons buyers look elsewhere
- Pricing is higher than competitors like Zoho CRM or HubSpot for equivalent feature sets, making it less attractive to teams under 20 employees
- Missing native integrations with Slack, Salesforce, or Microsoft Teams — requires manual workarounds or third-party connectors
- Support response times exceed 24 hours for non-critical issues; competitors like Pipedrive offer live chat support included in base plans
No alternatives guidance available yet.
Software Demo
Demo |  CallMatrix has not given any software demo yet If you're the owner of this profile, add your demo.Contact us |
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How do ZIWO and CallMatrix Compare on Features?
Total Features | 11 Features | 4 Features |
|---|---|---|
Unique Features | No unique features | No unique features |
Get Quote | Get Quote |
Compare ZIWO and CallMatrix on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Other Details
Organization Types supported |
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
HIPAA | ✗ No | ✗ No |
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GDPR | ✓ Yes | — |
Single Sign-On (SSO) | ✓ Yes | — |
Multi-Factor Auth (MFA) | ✓ Yes | — |
Data Encryption | ✓ Yes | — |
Audit Logs | ✓ Yes | — |
Data Residency | 🌐 Global | 🇺🇸 US |
ZIWO User Reviews & Rating Comparison
User Ratings | No reviews available for the product | |
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Rating Distribution | No reviews available for this product | |
Spotsaas Editor’s POV generated by AI | Buyer sentiment Overall positive sentiment with praise for usability and call tracking, tempered by concerns about occasional technical issues and voice quality. What buyers like
Common complaints
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Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product |
Media and Screenshots
Videos |  5 Videos | No videos available. |
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Top Alternatives to ZIWO and CallMatrix in 2026
Alternatives |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, ZIWO or CallMatrix?
- ZIWO edges out the other on user ratings (4.7 vs -1.0). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do ZIWO and CallMatrix offer a free trial?
- ZIWO offers a free trial. CallMatrix does not.
- What is the starting price of ZIWO vs CallMatrix?
- ZIWO starts at $109 /User/Month. CallMatrix starts at $29 /Month.
- What are the top alternatives to ZIWO?
- Top alternatives to ZIWO include Nextiva, TalkDesk, Calabrio One, CallTools, uContact.
- What are the top alternatives to CallMatrix?
- Top alternatives to CallMatrix include uContact, Call Center Studio, UJET, VCC Live, Zultys MXIE.