9.5
Spot Score
Zenefits Review: Is It The Right Payroll Software For Your Team?
Best for SMB teams · Mid-market
Free Trial Available
GDPR
SOC 2Zenefits offers custom pricing plan
AON
Cedars-Sinai
Feedonomics
Edify
OutsystemsTrusted by many companies including AON
Overview
Pricing
Features
Buyer feedback
Alternatives
Customers
Media
Security & Compliance
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FAQ
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SpotSaaS Analysis for Zenefits
Zenefits is a payroll software solution widely used by HR Managers, Payroll Administrators, and Benefits Coordinators in medium-sized businesses with 50-500 employees. A 4.1/5 rating from 1,605 reviews indicates broad validation among users, suggesting it effectively meets the needs of its target audience.
Zenefits excels in streamlining HR processes, making tasks like onboarding and payroll more efficient and less paper-intensive. Its intuitive interface is praised for being accessible across both desktop and mobile platforms, enhancing usability for busy HR teams. However, users report that customer support can be slow, which may be a concern for those needing prompt assistance.
Quick facts about Zenefits
What is Zenefits?
Zenefits Payroll handles all your company's payroll needs. The software is automatically updated with payroll tax tables, so there's no need for you to manually file quarterly updates. Zenefits helps you manage employees, and ensure you're compliant with all applicable payroll laws.
Pricing
Zenefits offers custom pricing plan
Free Trial available
Best For
Built for growing teams, from small businesses to mid-market
Security & Compliance
SOC 2GDPRSSO & MFA supported
Data residency:🇺🇸
Platform
Web + mobile app (iOS & Android)
Installed - Windows
Installed - Mac
Zenefits Software Demo
Zenefits was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider Zenefits
- Use cases
- Technology companies, SaaS teams, Consulting firms
- Team types
- HR Managers, Payroll Administrators
- Company size
- 50-500 employees, Medium businesses
- Workflow style
- Flexible and configurable
- Setup complexity
- Medium
Why teams choose Zenefits
Streamlines HR processes including onboarding, payroll, and benefits administration
User-friendly interface accessible on desktop and mobile
Robust integrations with productivity tools and ATS systems
Is Zenefits right for you?
Best for medium businesses needing streamlined, all-in-one payroll and HR management.
Choose Zenefits if
- You want automated payroll tax updates and compliance tracking.
- Your team values a user-friendly interface on both desktop and mobile.
- You need robust integrations with productivity and applicant tracking systems.
Consider alternatives if
- You require highly customizable payroll features beyond standard options.
- You need rapid, responsive customer support with minimal wait times.
What buyers should know before shortlisting Zenefits
Zenefits is a robust and user-friendly platform that has garnered widespread appreciation for its ability to streamline vital HR, payroll, and benefits management processes for companies of all sizes. Its all-in-one approach simplifies complex tasks such as onboarding, PTO management, payroll processing, and compliance, all while offering seamless integrations with third-party applications.
Many users have highlighted its intuitive interface, efficient onboarding tools, and centralized access to HR essentials, making it a valuable asset for growing businesses. Additionally, Zenefits’ cost-effectiveness and the convenience of mobile access have resonated well with both employers and employees alike.
However, while Zenefits excels in many aspects, there are areas for improvement. Some users noted occasional delays in customer support and limited customization options.
Others suggested enhancements to certain modules, such as adding features for advanced performance tracking or international payroll. Despite these minor drawbacks, Zenefits remains a top choice for organizations seeking a streamlined and accessible solution to their HR and payroll needs.
Zenefits pros and cons
- Zenefits pros
Streamlines HR processes including onboarding, payroll, and benefits administration
User-friendly interface accessible on desktop and mobile
Robust integrations with productivity tools and ATS systems
- Zenefits cons
Slow customer support response times with limited availability
Limited customization options for some features
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Compare Zenefits side-by-side with top Payroll Software alternatives.
What is the pricing of Zenefits?
Zenefits uses custom pricing — plans are tailored to your team size and needs. Contact them for a quote.
Zenefits reviews and ratings
Buyer sentiment
Users generally appreciate Zenefits for its comprehensive HR and payroll features and ease of use, though some express frustration with customer support and occasional performance issues.
What buyers like
- Ease of use
- Integration capabilities
- Streamlined HR processes
Common complaints
- Customer support delays
- Limited customization
What users are saying
AU
Anonymous User
11/28/23
"Better than ADP"
What do you like best about Zenefits? I like that I can streamline my onboarding and offboarding with the various integrations that we utilize in our ...
Read more
AU
Anonymous User
10/13/23
"Zenefits is the perfect fit for our company"
What do you like best about Zenefits? - Ease of use - Connects to other apps - Reports are easy to use What do you dislike about Zenefits? Has of ...
Read more
BF
Ben Flemming
03/30/23
Great partner for years
Zenefits has been a great partner for 6+ years helping our team grow in size and geography. It makes payroll simple and syncs with benefits, pto, ...
Read more
JE
Jasmine E
01/25/23
"USER FRIENDLY"
What do you like best about Zenefits? Zenefits has been a great tool and user friendly What do you dislike about Zenefits? response time on customer ...
Read more
JE
Jasmine Espinoza
01/10/23
Zenefits has been a great platform for…
Zenefits has been a great platform for our company. Very user friendly
AW
Ayishah W
11/30/22
"Great for SMB needs!"
What do you like best about Zenefits? Zenefits is easy to use for the entire employee lifecycle, and any changes made in the system are updated across ...
Read more
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What are the features of Zenefits?
Zenefits' 401(k) Tracking feature automates monitoring of employee contributions toward retirement plans to ensure accuracy and compliance w…
With Zenefits' Attendance Tracking feature, managers easily monitor employee attendance records digitally through an intuitive dashboard tha…
Zenefits simplifies benefits administration by providing centralized management tools for enrollment processes, eligibility tracking, renewa…
Benefits Record Management is a software feature that simplifies the process of managing benefits for employees in an organization. This fea…
For organizations still using physical paychecks for certain staff members or situations, Zenefits provides a straightforward Check Printing…
Zenefits’ Compensation Management feature enables HR administrators to easily design, track, manage, and adjust employee compensation packag…
Managers plan, coordinate, regulate, and lead operations that assure compliance with laws and standards through compliance management. It is…
With Deductions Management, Zenefits accurately calculates and manages all payroll deductions including taxes, healthcare premiums, retireme…
Zenefits’ Direct Deposit feature automates payroll processing by securely transferring salaries directly into employee bank accounts on payd…
A system or process for capturing, tracking and storing electronic documents such as PDFs, word processing files, and digital photographs of…
Zenefits simplifies vacation leave management by providing an intuitive system for employees to request time off and for managers to review…
Performance Management is a comprehensive approach to managing the performance of individuals, teams, and organizations in order to achieve…
The Self Service Portal empowers your workforce by providing secure online access to their personal employment information, including pay st…
A tax is a governmental mandatory financial charge or levy imposed on a taxpayer to fund certain public expenses. The taxation system is cri…
The W-2 Preparation feature automatically compiles payroll data throughout the year to generate accurate and compliant W-2 forms at tax seas…
Zenefits simplifies the complex and sensitive process of wage garnishments by automating the calculation and deduction process. It ensures g…
Zenefits security and data handling
Key compliance certifications and security features for IT and security teams evaluating Zenefits.
Certifications
Security features
Developer & data
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Why buyers keep looking beyond Zenefits
Businesses might seek alternatives if they require more specialized HR features or deeper integrations than Zenefits currently offers, aiming for enhanced customization and flexibility.
Users experiencing budget constraints could look for alternative solutions offering similar functionality at a lower price, ensuring cost-effective management of HR processes.
Companies with complex payroll or compliance needs across multiple regions may explore other platforms providing stronger regional compliance support and tailored payroll management capabilities.
Organizations prioritizing highly responsive customer support might consider alternatives if Zenefits' customer service responsiveness or support options do not fully meet their expectations.
Users desiring simpler, more intuitive interfaces or quicker implementation processes could opt for alternative HR solutions that offer streamlined setup and improved ease-of-use.
Zenefits Customers
AON
Cedars-Sinai
Feedonomics
Edify
Outsystems
Playstudios
Zenefits Support Options
Frequently Asked Questions About Zenefits
Common questions buyers ask before choosing Zenefits.
Zenefits is a Payroll Software. Zenefits offers Wage Garnishment, W-2 Preparation, Leave Tracking (Vacation), Self Service Portal, Direct Deposit and many more functionalities.
Zenefits is a strong fit if: You want automated payroll tax updates and compliance tracking.; Your team values a user-friendly interface on both desktop and mobile.. Consider alternatives if: You require highly customizable payroll features beyond standard options.; You need rapid, responsive customer support with minimal wait times..
Buyers commonly note the following limitations of Zenefits: Slow customer support response times with limited availability; Limited customization options for some features; Occasional glitches and slow performance on certain browsers.
Some top alternatives to Zenefits includes Patriot Payroll, Paychex Flex, Paycor, Freshbooks and Access People HR.
Zenefits offers Free Trial, Subscription, Quotation Based pricing models
The starting price is not disclosed by Zenefits. You can visit Zenefits pricing page to get the latest pricing.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
