9.6
Spot Score
Freshbooks Review: Is It The Right Accounting Software For Your Team?
Best for SMB teams · Mid-market
Free Trial Available
GDPR
SOC 2Starts from $8 / month when monthly
FreshBooksTrusted by many companies including FreshBooks
Overview
Pricing
Features
Buyer feedback
Alternatives
Customers
Media
Security & Compliance
Support
FAQ
Blogs
SpotSaaS Analysis for Freshbooks
FreshBooks is an accounting software solution tailored for freelancers, small business owners, and creative services, particularly effective for accountants and financial administrators managing businesses with 1-50 employees. With a rating of 4.0/5 from 4,589 reviews, it is broadly validated by users who appreciate its ease of use and functionality for basic accounting tasks.
The intuitive interface of FreshBooks makes it accessible even to those without accounting expertise, and its customer support is frequently praised for being responsive and knowledgeable. However, users should be aware that its reporting functionalities and customizations are less strong compared to larger industry players, which may limit advanced financial analysis capabilities.
Quick facts about Freshbooks
What is Freshbooks?
FreshBooks' cloud-based accounting software makes it easy for anyone to invoice, manage payments, and track time from anywhere. It's simple, clean interface means you can categorize and invoice faster, so you can get back to doing what matters.
Pricing
Starts from $8 / month when monthly
Free Trial available
Best For
Built for growing teams, from small businesses to mid-market
Security & Compliance
SOC 2GDPRSSO & MFA supported
Data residency:Global
Platform
Web + mobile app (iOS & Android)
Freshbooks Software Demo
Freshbooks was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider Freshbooks
- Use cases
- Freelancers, Small business owners, Creative services and consulting
- Team types
- Accountants, Project managers
- Company size
- 1-50 employees, Small businesses
- Workflow style
- Simple and streamlined
- Setup complexity
- Low
Why teams choose Freshbooks
Intuitive and user-friendly interface suitable for non-accounting experts
Exceptional and responsive customer support with knowledgeable account managers
Effective invoicing, expense tracking, and time tracking features tailored for small and freelance businesses
Is Freshbooks right for you?
Best for small businesses needing simple, integrated invoicing and time tracking.
Choose Freshbooks if
- You are a freelancer or small business owner seeking easy invoicing and expense management.
- You want a user-friendly platform with minimal setup and a clean, intuitive interface.
- You value responsive, personalized customer support and built-in time tracking features.
Consider alternatives if
- Your business requires advanced financial reporting and deep customization options.
- You need integrated payroll functionality within your accounting software.
What buyers should know before shortlisting Freshbooks
FreshBooks has proven to be an indispensable tool for small business owners, freelancers, and agencies seeking an easy-to-use, streamlined solution for invoicing, expense tracking, and basic accounting tasks. Its intuitive design, minimal learning curve, and robust features, such as time tracking, expense categorization, and project management, make it a standout choice for businesses prioritizing efficiency.
Support is consistently praised as exceptional, with many users highlighting personalized assistance from account managers who go above and beyond to provide guidance. Coupled with a reliable mobile app and seamless integrations, it offers tremendous value for businesses looking to simplify operations.
That said, FreshBooks may feel somewhat limited for larger businesses or advanced bookkeeping needs, as its reporting features and invoice customization options are not as comprehensive as some competitors. Additionally, occasional bugs and server issues have been noted by users, though these instances appear to be promptly addressed by the responsive support team.
Overall, FreshBooks strikes a great balance between simplicity and functionality, making it a reliable and approachable tool for growing businesses.
Freshbooks pros and cons
- Freshbooks pros
Intuitive and user-friendly interface suitable for non-accounting experts
Exceptional and responsive customer support with knowledgeable account managers
Effective invoicing, expense tracking, and time tracking features tailored for small and freelance businesses
- Freshbooks cons
Limited invoice customization options impacting branding needs
Less robust reporting functionalities compared to larger competitors
Ready to try it?
Get started with Freshbooks
Start your free trial — no credit card required.
Still comparing?
See how it stacks up
Compare Freshbooks side-by-side with top Accounting Software alternatives.
What is the pricing of Freshbooks?
Freshbooks Pricing Plans
Lite
$8
/month
Send invoices to 5 clients
Track expenses in real time
Create and send estimates
Get paid via credit cards and bank transfers (ACH)
Generate tax-time reports
Plus
$13
/month
Send invoices to 50 clients
Track expenses in real time
Create estimates
proposals
and client retainers
Show more +
Premium
$24
/month
Send invoices to unlimited clients
Track expenses in real time
Create estimates
proposals
and client retainers
Show more +
Let's Talk
Custom
Send invoices to unlimited clients
Track expenses in real time
Create estimates
proposals
and client retainers
Show more +
Freshbooks reviews and ratings
Buyer sentiment
Overall positive sentiment highlights FreshBooks as an easy-to-use, efficient accounting tool ideal for small businesses and freelancers, with praise for its customer support and core features but some concerns about reporting depth and occasional technical issues.
What buyers like
- Ease of use
- Customer support
- Time tracking and invoicing features
Common complaints
- Limited reporting and customization
- Technical bugs and server reliability
What users are saying
S
Siegmar
01/07/26
I am glad to be back
I am glad to be back and the customer service are human !That creates trust in me thank you very much much.Siegmar
R
Robert
01/03/26
Incredible tech support with human beings, little or no wait
The software can be confusing but it seems extremely efficient, everytime I have called for tech support I have had a human being on the phone within ...
Read more
N
Natalia
01/03/26
Easy to use platform
Easy to use platform. The custumer support has been fantastic!
JC
Judy Connole
01/02/26
The person who helped me was very…
The person who helped me was very knowledgeable. Also very pleasant to talk to.
PM
Paul Max
12/09/25
Extremely prompt
Even though I don't have to use support that often, each time that I have reached out, the support team has been extremely prompt in getting back to ...
Read more
K
Korin
12/07/25
Grateful for Jordyn's help
I was beginning the process of sending out monthly invoices and noticed my company's logo was not on the invoices. I called FreshBooks and Jordyn ...
Read more
- See if Freshbooks fits your business
- Real pricing — no sales pressure
- A demo or quick answers, your call
Step 1 of 4
How big is your team?
We tailor recommendations to companies your size.
What are the features of Freshbooks?
The Accounts Payable feature in Freshbooks streamlines the management of your business's outgoing payments. It allows users to easily track…
Freshbooks’ Accounts Receivable feature simplifies the process of tracking money owed to your business. It provides an organized overview of…
With the Bank Reconciliation feature, Freshbooks enables users to easily match their bank statements against recorded transactions within th…
Freshbooks offers a robust Billing and Invoicing feature that allows users to create customized invoices quickly and efficiently. This featu…
The CPA Firms feature is designed specifically for accountants and tax professionals who need to manage multiple client accounts seamlessly…
The Cash Management feature provides a comprehensive view of your business’s cash flow, enabling you to monitor income and expenses in real-…
Freshbooks’ Collections feature assists businesses in managing overdue accounts efficiently. It provides tools for sending automated reminde…
Freshbooks’ Expense Tracking feature enables users to effortlessly record and categorize expenses as they occur. Users can upload receipts d…
The Fixed Asset Management feature allows businesses to track their long-term assets efficiently, including depreciation schedules and asset…
Freshbooks includes a General Ledger feature that serves as the core component of your accounting system. It consolidates all financial tran…
The Multi-Currency feature enables businesses to conduct transactions in various currencies seamlessly. Freshbooks automatically converts cu…
Payroll in FreshBooks integrates employee compensation management with accounts payable processes, enabling automated salary calculations, t…
Project accounting is a sort of managerial accounting that focuses on managing and delivering projects. It entails tracking, reporting, and…
Purchasing is a method by which an individual or organization acquires goods or services to achieve its objectives. Despite the efforts of n…
Revenue recognition is a generally accepted accounting standard (GAAP) that identifies and accounts for the exact criteria under which reven…
Spend management is the tried-and-true method of monitoring all supplier connections and company purchasing to identify and maximize every d…
A tax is a governmental mandatory financial charge or levy imposed on a taxpayer to fund certain public expenses. The taxation system is cri…
Freshbooks security and data handling
Key compliance certifications and security features for IT and security teams evaluating Freshbooks.
Certifications
Security features
Developer & data
Alternatives to Freshbooks
Recommended
Streamline your finances with ease.
9.2
Excellent
Why buyers keep looking beyond Freshbooks
Users may seek alternatives to Freshbooks due to its pricing structure, as smaller businesses or freelancers might find more cost-effective solutions that offer essential features without the added expense.
Some users might require more advanced project management capabilities, prompting them to explore alternatives that integrate robust task tracking and collaboration tools within their invoicing software.
A desire for greater customization options can lead users to consider other platforms that allow for personalized invoicing templates and tailored workflows to better fit their unique business needs.
Users who prioritize integrations with specific third-party applications may find Freshbooks lacking in compatibility, encouraging them to look for alternatives that seamlessly connect with their preferred tools and software.
Businesses with larger teams or more complex accounting needs may find Freshbooks insufficient, driving them to explore alternatives that offer comprehensive financial reporting and multi-user access features.
Freshbooks Customers
FreshBooks
Freshbooks Support Options
Frequently Asked Questions About Freshbooks
Common questions buyers ask before choosing Freshbooks.
Freshbooks is a Accounting Software. Freshbooks offers Accounts Payable, Accounts Receivable, Bank Reconciliation, Billing and Invoicing, Cash Management and many more functionalities.
Freshbooks is a strong fit if: You are a freelancer or small business owner seeking easy invoicing and expense management.; You want a user-friendly platform with minimal setup and a clean, intuitive interface.. Consider alternatives if: Your business requires advanced financial reporting and deep customization options.; You need integrated payroll functionality within your accounting software..
Buyers commonly note the following limitations of Freshbooks: Limited invoice customization options impacting branding needs; Less robust reporting functionalities compared to larger competitors; Occasional bugs and server issues that can disrupt workflows.
Some top alternatives to Freshbooks includes Xero, Zoho Books, Quickbooks, FreeAgent and Wave.
Freshbooks offers Free Trial, Subscription, Quotation Based pricing models
The starting price of Freshbooks is $8/month when monthly
Free buyer scorecard
Evaluate Freshbooks with the accounting software buyer scorecard
A weighted accounting software scorecard to assess Freshbooks objectively and compare it against the alternatives.
- Weighted criteria you can edit
- Score vendors side-by-side
- Shareable with your buying committee
No file downloads on screen — we email it to you. One-click unsubscribe anytime.
Ready to try it?
Get started with Freshbooks
Start your free trial — no credit card required.
Accounting Software by Country
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
