Symantec ServiceDesk vs SolarWinds Service Desk Comparison
Symantec ServiceDesk
Starting at Contact for pricing
- Large Enterprises
- Medium Business
ServiceDesk is a complete solution for tracking problem management and customer service. The software enables IT department to manage both internal IT service requests and also manages customer service requests, work ord…
SolarWinds Service Desk
Starting at $19 /User/Month
- Free Trial
- Large Enterprises
- Medium Business
SolarWinds Service Desk helps IT teams track, manage and resolve incidents faster. This service desk software offers revolutionary self-help technology that puts customers in control of their issues and integrated tools…
SolarWinds Service Desk leads on user satisfaction with a 4.4-star rating across 1,874 reviews.
SpotSaaS Analysis
Symantec ServiceDeskSolarWinds Service Desk
The core difference lies in Symantec ServiceDesk's lack of specific target audience and pricing information, making it less defined for potential buyers, while SolarWinds Service Desk is tailored for mid to large-sized IT teams seeking efficient incident management and self-service options. Ideal buyers for Symantec ServiceDesk may include organizations looking for comprehensive service management solutions without specific constraints, whereas SolarWinds Service Desk is best suited for IT teams in companies with 51-500 or 500+ employees aiming to enhance their support capabilities.
Who should pick which
- Comprehensive service management solution:
- Lacks specific target audience details:
- No pricing information available:
- Suitable for various organization sizes:
- Ideal for companies with undefined needs:
- Focuses on overall service desk capabilities:
- Best for IT teams needing streamlined incident management:
- Targets companies with 51-500 and 500+ employees:
- Features self-help technology to reduce support load:
- Strong incident tracking and service delivery tools:
- Priced at $19 per user:
- Empowers customers with revolutionary self-service options:
Symantec ServiceDesk vs SolarWinds Service Desk — at a glance
| Feature | Symantec ServiceDesk | SolarWinds Service Desk |
|---|---|---|
| Rating | 4.0 / 5 | 4.4 / 5 |
| Reviews | 33 | 1,874 |
| Starting price | Contact for pricing | $19 /User/Month |
| Free trial | No | Yes |
| Free version | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | Service Desk Software | Service Desk Software |
| Platforms | SaaS/Web/Cloud, Installed - Windows | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS |
| API | Available | Available |
| Support modes | Online | 24/7 (Live rep), Business Hours, Online |
| Certifications | — | SOC 2, HIPAA, GDPR, ISO 27001 |
| Data residency | US | US |
Key differences between Symantec ServiceDesk and SolarWinds Service Desk
- Pricing: SolarWinds Service Desk starts at $19 /User/Month. Symantec ServiceDesk pricing is not publicly listed.
- Free trial: SolarWinds Service Desk offers a free trial; Symantec ServiceDesk does not.
- User satisfaction: SolarWinds Service Desk scores higher with a 4.4-star average.
- Deployment: Symantec ServiceDesk supports SaaS/Web/Cloud, Installed - Windows; SolarWinds Service Desk supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS.
Symantec ServiceDesk vs SolarWinds Service Desk — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Service Desk Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Talk to an expert Talk to an expert | Talk to an expert Talk to an expert |
Biggest differences
Start here before you go deeper into features.
Large Enterprises, Medium Business, Small Business
Best for IT teams needing streamlined incident and service management with self-help features.
- You want to empower customers with revolutionary self-help technology to reduce support load.
- Your IT support team requires strong incident tracking and timely service delivery tools.
- Your organization has 51+ employees needing a simple, integrated service desk solution.
- You are a very small business with minimal IT support needs and limited budget.
- You require highly customizable or niche workflows beyond the platform’s medium setup complexity.
Symantec ServiceDesk typically suits Large Enterprises and Medium Business. SolarWinds Service Desk tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | ServiceDesk is a complete solution for tracking problem management and customer service. The software enables IT department to manage both internal IT service requests and also manages ... Read More about Symantec ServiceDesk | SolarWinds Service Desk helps IT teams track, manage and resolve incidents faster. This service desk software offers revolutionary self-help technology that puts customers in control of ... Read More about SolarWinds Service Desk |
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Entry Level Pricing |
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Free Trial Availability |
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User RatingsBased on verified Spotsaas reviews | ||
Best Company Size | — | 51-500 employees500+ employees |
Get pricing help | Get pricing help |
Software Demo
Demo |  Symantec ServiceDesk has not given any software demo yet If you're the owner of this profile, add your demo.Contact us |
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Compare Symantec ServiceDesk and SolarWinds Service Desk on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
Pricing Option | ||
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Starting From |
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Pricing Plans |
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Pricing Page | Pricing information not available |  |
Other Details
Organization Types supported |
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Platforms Supported |
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Modes of support |
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API Support |
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | — | ✓ Yes |
|---|---|---|
HIPAA | — | ✓ Yes |
GDPR | — | ✓ Yes |
ISO 27001 | — | ✓ Yes |
Single Sign-On (SSO) | — | ✓ Yes |
Multi-Factor Auth (MFA) | — | ✓ Yes |
Data Encryption | — | ✓ Yes |
Audit Logs | — | ✓ Yes |
Data Residency | 🇺🇸 US | 🇺🇸 US |
Symantec ServiceDesk User Reviews & Rating Comparison
User Ratings | ||
|---|---|---|
Rating Distribution | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Buyer sentiment is positive across 15 reviews, with strong overall satisfaction. What buyers like
Common complaints
| Buyer sentiment Overall positive sentiment highlights effective incident management and helpful self-service features, with some concerns about pricing transparency and customization. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product |
| Negative Reviews | No reviews available for the product | No reviews available for the product |
Media and Screenshots
Screenshots | No screenshots available. |  6 Screenshots |
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Videos | No videos available. |  1 Videos |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, Symantec ServiceDesk or SolarWinds Service Desk?
- SolarWinds Service Desk edges out the other on user ratings (4.4 vs 4.0). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do Symantec ServiceDesk and SolarWinds Service Desk offer a free trial?
- SolarWinds Service Desk offers a free trial. Symantec ServiceDesk does not.
- What is the starting price of Symantec ServiceDesk vs SolarWinds Service Desk?
- Symantec ServiceDesk starts at Contact for pricing. SolarWinds Service Desk starts at $19 /User/Month.
- What are the top alternatives to Symantec ServiceDesk?
- Top alternatives to Symantec ServiceDesk include Freshservice, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, Jira Service Desk, Halo Service Desk.
- What are the top alternatives to SolarWinds Service Desk?
- Top alternatives to SolarWinds Service Desk include Freshservice, ManageEngine ServiceDesk Plus, Ivanti Service Manager, Jira Service Desk, Symantec ServiceDesk.