Symantec ServiceDesk vs Halo Service Desk Comparison
Symantec ServiceDesk
Starting at Contact for pricing
- Large Enterprises
- Medium Business
ServiceDesk is a complete solution for tracking problem management and customer service. The software enables IT department to manage both internal IT service requests and also manages customer service requests, work ord…
Halo Service Desk
Starting at $40 /User/Month
- Free Trial
- Large Enterprises
- Medium Business
Halo Service Desk Software is a cloud-based, web-based application that enables user to manage IT and technical support service desk via a single pane of glass. It provides powerful set of capabilities that makes it easy…
Halo Service Desk leads on user satisfaction with a 4.6-star rating across 52 reviews.
SpotSaaS Analysis
Symantec ServiceDeskHalo Service Desk
The core difference lies in Symantec ServiceDesk's unspecified target market and features compared to Halo Service Desk's clear focus on IT and technical support teams with flexible deployment options. Ideal buyers for Symantec ServiceDesk are likely those seeking a customizable solution without specific size constraints, while Halo Service Desk is best suited for mid-sized to large organizations prioritizing fast resolution and deployment flexibility.
Who should pick which
- Unspecified target market:
- Customizable solution:
- No specific deployment options listed:
- Not limited by company size:
- Potentially suitable for various industries:
- Focus on service management:
- Best for IT and technical support teams:
- Flexible multi-platform service desk:
- Suitable for 51-500 and 500+ employees:
- Offers both cloud and on-premise options:
- Prioritizes fast first call resolution:
- Price: $40
Symantec ServiceDesk vs Halo Service Desk — at a glance
| Feature | Symantec ServiceDesk | Halo Service Desk |
|---|---|---|
| Rating | 4.0 / 5 | 4.6 / 5 |
| Reviews | 33 | 52 |
| Starting price | Contact for pricing | $40 /User/Month |
| Free trial | No | Yes |
| Free version | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | Service Desk Software | Service Desk Software |
| Platforms | SaaS/Web/Cloud, Installed - Windows | SaaS/Web/Cloud, Mobile - Android |
| API | Available | Available |
| Support modes | Online | Online |
| Data residency | US | Global |
Key differences between Symantec ServiceDesk and Halo Service Desk
- Pricing: Halo Service Desk starts at $40 /User/Month. Symantec ServiceDesk pricing is not publicly listed.
- Free trial: Halo Service Desk offers a free trial; Symantec ServiceDesk does not.
- User satisfaction: Halo Service Desk scores higher with a 4.6-star average.
- Deployment: Symantec ServiceDesk supports SaaS/Web/Cloud, Installed - Windows; Halo Service Desk supports SaaS/Web/Cloud, Mobile - Android.
Symantec ServiceDesk vs Halo Service Desk — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Service Desk Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Talk to an expert Talk to an expert | Talk to an expert Talk to an expert |
Biggest differences
Start here before you go deeper into features.
Large Enterprises, Medium Business, Small Business
Best for IT and technical support teams needing flexible, multi-platform service desk.
- You require both cloud and on-premise deployment options for your service desk.
- Your team prioritizes fast, first call resolution to boost customer satisfaction.
- You manage IT and technical support workflows within a single, unified interface.
- You are a very small business with minimal IT support needs and want simplicity.
- You need highly specialized or niche support workflows not covered by general IT tools.
Symantec ServiceDesk typically suits Large Enterprises and Medium Business. Halo Service Desk tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | ServiceDesk is a complete solution for tracking problem management and customer service. The software enables IT department to manage both internal IT service requests and also manages ... Read More about Symantec ServiceDesk | Halo Service Desk Software is a cloud-based, web-based application that enables user to manage IT and technical support service desk via a single pane of glass. It provides powerful set of ... Read More about Halo Service Desk |
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Entry Level Pricing |
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Free Trial Availability |
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User RatingsBased on verified Spotsaas reviews | ||
Best Company Size | — | 51-500 employees500+ employees |
Get pricing help | Get pricing help |
Software Demo
Demo |  Symantec ServiceDesk has not given any software demo yet If you're the owner of this profile, add your demo.Contact us |
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Compare Symantec ServiceDesk and Halo Service Desk on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Pricing Page | Pricing information not available |  |
Other Details
Organization Types supported |
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Platforms Supported |
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Modes of support |
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API Support |
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
Data Residency | 🇺🇸 US | 🌐 Global |
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Symantec ServiceDesk User Reviews & Rating Comparison
User Ratings | ||
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Rating Distribution | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Buyer sentiment is positive across 15 reviews, with strong overall satisfaction. What buyers like
Common complaints
| Buyer sentiment Overall positive sentiment with users appreciating the platform's deployment flexibility and focus on efficient support resolution, though detailed user feedback is limited. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product |
| Negative Reviews | No reviews available for the product | No reviews available for the product |
List of Customers
Customers | No Customers information available. |  Sony Music  Suzuki  University Of Cambridge |
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Media and Screenshots
Screenshots | No screenshots available. |  2 Screenshots |
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Videos | No videos available. |  4 Videos |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, Symantec ServiceDesk or Halo Service Desk?
- Halo Service Desk edges out the other on user ratings (4.6 vs 4.0). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do Symantec ServiceDesk and Halo Service Desk offer a free trial?
- Halo Service Desk offers a free trial. Symantec ServiceDesk does not.
- What is the starting price of Symantec ServiceDesk vs Halo Service Desk?
- Symantec ServiceDesk starts at Contact for pricing. Halo Service Desk starts at $40 /User/Month.
- What are the top alternatives to Symantec ServiceDesk?
- Top alternatives to Symantec ServiceDesk include Freshservice, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, Jira Service Desk, Halo Service Desk.
- What are the top alternatives to Halo Service Desk?
- Top alternatives to Halo Service Desk include Freshservice, ManageEngine ServiceDesk Plus, Jira Service Desk, Symantec ServiceDesk, InvGate Service Desk.