Symantec ServiceDesk vs Jira Service Desk Comparison
Symantec ServiceDesk
Starting at Contact for pricing
- Large Enterprises
- Medium Business
ServiceDesk is a complete solution for tracking problem management and customer service. The software enables IT department to manage both internal IT service requests and also manages customer service requests, work ord…
Jira Service Desk
Starting at $20 /user/month
- Free Trial
- Large Enterprises
- Medium Business
Jira Service Desk software offers the features that companies need to successfully deliver service desk applications, including issue management, change management, knowledge management and more. Jira Service Desk suppor…
Jira Service Desk leads on user satisfaction with a 4.1-star rating across 1,068 reviews.
SpotSaaS Analysis
Symantec ServiceDeskJira Service Desk
The core difference between Symantec ServiceDesk and Jira Service Desk lies in the latter's clear targeting of mid-sized to large organizations across various industries, while Symantec lacks specific details on its target market and pricing. Ideal buyers for Jira Service Desk include IT and service desk professionals in larger companies, whereas Symantec ServiceDesk may appeal to organizations seeking a more generalized service management solution.
Who should pick which
- No specific company size mentioned:
- No specific best use case provided:
- No pricing information available:
- Ideal for organizations seeking a generalized service management solution:
- Limited details on target audience:
- May suit companies looking for basic service desk capabilities:
- Targeted at companies with 50–10,000+ employees:
- Best for IT, software development, finance, healthcare, telecommunications, education, and retail:
- Ideal for IT managers, service desk managers, and DevOps engineers:
- Clear pricing at $20 per user:
- Supports a wide range of industries and roles:
- Focused on enhancing service management and support efficiency:
Symantec ServiceDesk vs Jira Service Desk — at a glance
| Feature | Symantec ServiceDesk | Jira Service Desk |
|---|---|---|
| Rating | 4.0 / 5 | 4.1 / 5 |
| Reviews | 33 | 1,068 |
| Starting price | Contact for pricing | $20 /user/month |
| Free trial | No | Yes |
| Free version | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | Service Desk Software | Service Desk Software |
| Integrations | — | 8+ apps |
| Platforms | SaaS/Web/Cloud, Installed - Windows | SaaS/Web/Cloud, Installed - Windows, Installed - Mac |
| API | Available | Available |
| Support modes | Online | Online |
| Certifications | — | SOC 2, HIPAA, GDPR, ISO 27001 |
| Data residency | US | Global |
Key differences between Symantec ServiceDesk and Jira Service Desk
- Pricing: Jira Service Desk starts at $20 /user/month. Symantec ServiceDesk pricing is not publicly listed.
- Free trial: Jira Service Desk offers a free trial; Symantec ServiceDesk does not.
- User satisfaction: Jira Service Desk scores higher with a 4.1-star average.
- Deployment: Symantec ServiceDesk supports SaaS/Web/Cloud, Installed - Windows; Jira Service Desk supports SaaS/Web/Cloud, Installed - Windows, Installed - Mac.
Symantec ServiceDesk vs Jira Service Desk — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Service Desk Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Talk to an expert Talk to an expert | Talk to an expert Talk to an expert |
Biggest differences
Start here before you go deeper into features.
Large Enterprises, Medium Business, Small Business
Large Enterprises, Medium Business, Small Business
Symantec ServiceDesk typically suits Large Enterprises and Medium Business. Jira Service Desk tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | ServiceDesk is a complete solution for tracking problem management and customer service. The software enables IT department to manage both internal IT service requests and also manages ... Read More about Symantec ServiceDesk | Jira Service Desk software offers the features that companies need to successfully deliver service desk applications, including issue management, change management, knowledge management and ... Read More about Jira Service Desk |
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Entry Level Pricing |
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Free Trial Availability |
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User RatingsBased on verified Spotsaas reviews | ||
Best Company Size | — | 50–10,000+ |
Get pricing help | Get pricing help |
Where each option fits best
See where each product is strongest, which teams it fits, and what causes buyers to keep looking — before you commit.
Based on buyer reviews and verified product data collected by Spotsaas.
Key strengths
No key benefits available yet.
- Knowledge-Centered Support: With native Confluence integration, Jira Service Management supports self-service through searchable knowledge bases. Users can resolve common issues independently, reducing ticket volume and improving satisfaction. Agents benefit from contextual knowledge suggestions while handling requests. Over time, this creates a more efficient support environment where documentation and service delivery reinforce each other.
- Flexible Automation & Workflow Control: The platform offers powerful automation rules, customizable request types, and SLA configurations. Teams can route tickets automatically, trigger notifications, escalate issues, and enforce response targets without manual effort. This flexibility allows organizations to model real-world service processes across IT, HR, and operations, helping teams scale support without increasing administrative overhead.
- Strong ITSM & DevOps Alignment: Jira Service Management bridges the gap between service desks and development teams. Incidents, bugs, and change requests can be linked directly to Jira issues, improving visibility and resolution speed. This tight connection supports DevOps practices by reducing handoff delays and ensuring service issues flow smoothly into engineering backlogs. Teams gain shared context, faster incident response, and better collaboration across technical and service functions.
Best fit
No best-fit guidance available yet.
- 50–10,000+
- Information technology, Software development, Finance, Healthcare, Telecommunications, Education, Retail
- IT manager, Service desk manager, DevOps engineer, Support lead, Operations manager, Systems administrator
Reasons buyers look elsewhere
No alternatives guidance available yet.
- Organizations without dedicated administrators may find ongoing configuration, permission management, and workflow tuning challenging. Alternatives with opinionated setups and faster out-of-the-box usability can feel easier to manage for less technical teams.
- Teams focused primarily on external customer support may choose alternatives designed around customer experience, live chat, and omnichannel engagement. Jira Service Management is optimized for internal service workflows rather than high-touch customer-facing support.
- Smaller teams or organizations with basic ticketing needs may prefer simpler service desk platforms. Jira Service Management’s configuration depth and administrative overhead can feel excessive when only basic request tracking and email-based support are required.
Software Demo
Demo |  Symantec ServiceDesk has not given any software demo yet If you're the owner of this profile, add your demo.Contact us |
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How do Symantec ServiceDesk and Jira Service Desk Compare on Features?
Total Features | 0 Features | 8 Features |
|---|---|---|
Unique Features | No features | No unique features |
Get Quote | Get Quote |
Compare Symantec ServiceDesk and Jira Service Desk on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Pricing Page | Pricing information not available |  |
Other Details
Organization Types supported |
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Platforms Supported |
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Modes of support |
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API Support |
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | — | ✓ Yes |
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HIPAA | — | ✓ Yes |
GDPR | — | ✓ Yes |
ISO 27001 | — | ✓ Yes |
Single Sign-On (SSO) | — | ✓ Yes |
Multi-Factor Auth (MFA) | — | ✓ Yes |
Data Encryption | — | ✓ Yes |
Audit Logs | — | ✓ Yes |
Data Residency | 🇺🇸 US | 🌐 Global |
Symantec ServiceDesk User Reviews & Rating Comparison
User Ratings | ||
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Rating Distribution | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Buyer sentiment is positive across 15 reviews, with strong overall satisfaction. What buyers like
Common complaints
| Buyer sentiment Buyer sentiment is positive across 269 reviews, with strong overall satisfaction. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product |
| Negative Reviews | No reviews available for the product | No reviews available for the product |
Integrations
Integration with other apps | No Integration information available. |
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List of Customers
Customers | No Customers information available. |  Domino's  Airbnb  Sony Music |
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Media and Screenshots
Screenshots | No screenshots available. |  5 Screenshots |
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Videos | No videos available. |  1 Videos |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, Symantec ServiceDesk or Jira Service Desk?
- Jira Service Desk edges out the other on user ratings (4.1 vs 4.0). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do Symantec ServiceDesk and Jira Service Desk offer a free trial?
- Jira Service Desk offers a free trial. Symantec ServiceDesk does not.
- What is the starting price of Symantec ServiceDesk vs Jira Service Desk?
- Symantec ServiceDesk starts at Contact for pricing. Jira Service Desk starts at $20 /user/month.
- What are the top alternatives to Symantec ServiceDesk?
- Top alternatives to Symantec ServiceDesk include Freshservice, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, Jira Service Desk, Halo Service Desk.
- What are the top alternatives to Jira Service Desk?
- Top alternatives to Jira Service Desk include Freshservice, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, Mint Service Desk, Symantec ServiceDesk.