Popular alternatives include YetiCloud, Lightstep Incident Response, ResQ, Kintaba and undefined.
Key factors include Auto-Assign (Incidents), Real-time Dashboard, Root-cause Diagnosis, Incident Prioritization, Enriched Notifications and pricing.
Tools like PagerDuty, xMatters, AlertOps, Opsgenie and BigPanda are best for small businesses for Incident Management Software.