Popular alternatives include YetiCloud, Amixr, TaskSift, StatusCast Incident Management and ResQ.
Key factors include Auto-Assign (Incidents), Real-time Dashboard, Root-cause Diagnosis, Incident Prioritization, Enriched Notifications and pricing.
Tools like PagerDuty, xMatters, AlertOps, Opsgenie and BigPanda are best for small businesses for Incident Management Software.