Oracle Engagement Cloud Review: Is It The Right CRM Software For Your Team?MIGRATED TO Oracle CX Sales
MIGRATED TO Oracle CX Sales
Best for SMB teams · Mid-market · Enterprise
Free Trial Available
Starts from $65 / User / Month
Overview
Pricing
Features
Buyer feedback
Alternatives
Customers
Media
Support
FAQ
Blogs
What is Oracle Engagement Cloud?
The Oracle Engagement Cloud is a full-featured Customer Relationship Management (CRM) platform, which gives you the ability to impact the bottom line of your organization and help increase customer satisfaction. This application is specifically designed to get your company out of the tedious collection of data and into taking action against that information in real time.
Pricing
Starts from $65 / User / Month
Free Trial available
Best For
Suited for solo users, small teams, SMBs, and enterprise
Platform
Web + mobile app (iOS & Android)
Oracle Engagement Cloud Software Demo
Oracle Engagement Cloud was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider Oracle Engagement Cloud
- Team types
- Large Enterprises, Medium Business
Why teams choose Oracle Engagement Cloud
Provides a comprehensive 360-degree view of sales processes, improving efficiency and organizational insights.
Highly customizable with powerful features like app composers and scripting to meet unique business needs.
Intuitive, user-friendly interface suitable for both new and experienced users, with easy mobile navigation.
Is Oracle Engagement Cloud right for you?
What buyers should know before shortlisting Oracle Engagement Cloud
Oracle Sales Cloud has garnered significant praise for its robust capabilities, making it an ideal choice for organizations seeking to streamline sales processes and enhance operational efficiency. Users note its strong adaptability to businesses of various sizes, from SMBs to enterprises.
The tool's integration with other Oracle applications and its scalable nature stand out, along with features like a user-friendly mobile app, intuitive UI, seamless customer data organization, and powerful analytics capabilities that provide critical insights into sales performance. Moreover, its focus on sales process automation, customization options, and efficient territory and quota management demonstrates its value in optimizing sales and service workflows.
However, a recurring theme in user reviews is the steep learning curve during implementation, especially for smaller organizations or those without specialized teams to manage customization and integration. Additionally, some critique the platform's performance, citing occasional lag, bugs, or lack of intuitiveness in certain areas like data imports or reporting.
Despite this, Oracle has been commended for its rolling updates, which progressively address these shortcomings, reflecting a commitment to continual improvement. Overall, Oracle Sales Cloud is a highly capable CRM solution that, when implemented strategically, has the potential to transform sales operations and drive long-term business growth.
Oracle Engagement Cloud pros and cons
- Oracle Engagement Cloud pros
Provides a comprehensive 360-degree view of sales processes, improving efficiency and organizational insights.
Highly customizable with powerful features like app composers and scripting to meet unique business needs.
Intuitive, user-friendly interface suitable for both new and experienced users, with easy mobile navigation.
- Oracle Engagement Cloud cons
Can be overwhelming for new administrators due to its complexity, requiring significant learning or third-party support.
Performance issues, including slow load times and frequent bugs, hinder user adoption and productivity.
Ready to try it?
Get started with Oracle Engagement Cloud
Start your free trial — no credit card required.
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Compare Oracle Engagement Cloud side-by-side with top CRM Software alternatives.
What is the pricing of Oracle Engagement Cloud?
Oracle Engagement Cloud Pricing Plans
Standard Cloud
$65
/User/Month
Sales Force Automation Leads and Opportunities Activities, Notes, and Attachments Sales Coach and Assessments Mobile App Email Integration Sales Forecast Management Analytics and Dashboard
Leads and Opportunities
Activities, Notes, and Attachments
Sales Coach and Assessments
Mobile App
Show more +
Enterprise Cloud
$150
/User/Month
Includes features of Standard Cloud plan, plus
Sales Force automation Asset management
Asset management
Sales performance management Incentive compensation Quota management Sales planning
Incentive compensation
Show more +
Premium Cloud
$300
/User/Month
Includes Enterprise Cloud Plus
Sales Force Automation Sales contracts Business Plans
Sales contracts
Business Plans
Contact Center Cobrowse Chat
Show more +
Oracle Engagement Cloud reviews and ratings
Buyer sentiment
Buyer sentiment is mixed to positive across 90 reviews, with clear strengths and a few common watchouts.
What buyers like
- Provides a comprehensive 360-degree view of sales processes, improving efficiency and organizational insights.
- Highly customizable with powerful features like app composers and scripting to meet unique business needs.
- Intuitive, user-friendly interface suitable for both new and experienced users, with easy mobile navigation.
Common complaints
- Can be overwhelming for new administrators due to its complexity, requiring significant learning or third-party support.
- Performance issues, including slow load times and frequent bugs, hinder user adoption and productivity.
- Limited out-of-the-box integration options, with cumbersome setups for external systems like ERP or third-party apps.
What users are saying
JE
John E
09/25/20
Super Powerful; Super Complex
What do you like best? I see how CX Sales can empower any organization to further their sales strategies, gain key insights into their markets and ...
Read more
AI
Administrator in Oil & Energy
07/30/20
Great tooling for salesperson and service teams
What do you like best? Powerful simple tool to work with sales persons and sales teams, and service persons and orgs. Sophisticated platform that ...
Read more
UI
User in Marketing and Advertising
11/18/19
Great product
What do you like best? Very easy to navigate thru the system with just 1-2 clicks What do you dislike? I would like to see some better AR ...
Read more
G
Gayle
09/29/19
A lot of good things with Oracle Cloud.
PROS & CONS What are the best aspects of this product? It's simple to implement. It provides varying platform that gives users the option to ...
Read more
UI
User in Hospital & Health Care
09/24/19
A simple replacement for outdated hand written systems
What do you like best? Oracle, when used correctly can substantially assist with record keeping on many different types of equipment you use in ...
Read more
M
Mandy
09/18/19
I couldn't ask for more, thanks to Oracle Sales Cloud.
PROS & CONS What are the best aspects of this product? I like how simple it is in managing data. The UI is user-friendly. It lets me see what I've ...
Read more
What are the features of Oracle Engagement Cloud?
Call logging is the process of gathering, examination, and reporting technical and statistical data regarding phone calls. It excludes call…
Contact management refers to keeping, organizing, and managing information about your customers, prospects, and sales leads. In its most bas…
Customer support is a term used to describe services that assist customers in making the most cost-effective and proper usage of a product.…
Lead scoring is a sales and marketing tool for determining the sales readiness of leads. You score leads based on their level of interest in…
Publishing data cards and boosting sales through promotional efforts are part of list management. Processing orders, organizing approvals wi…
Marketing automation is a technology used to assist marketing departments, and businesses promote more effectively across different internet…
A product catalog is a marketing tool that contains vital product information to assist buyers in making a purchasing choice. Product charac…
A quote, also known as a proposal, is a document that establishes a contractual connection between two parties. A quote is a supplier's resp…
Alternatives to Oracle Engagement Cloud
Recommended
Streamline your sales and build ...
9.0
Very Good
Oracle Engagement Cloud Customers
Oracle Engagement Cloud Support Options
Frequently Asked Questions About Oracle Engagement Cloud
Common questions buyers ask before choosing Oracle Engagement Cloud.
Oracle Engagement Cloud is a CRM Software. Oracle Engagement Cloud offers Quotes (Proposals), List Management, Customer Support, Marketing Automation, Lead Scoring and many more functionalities.
Buyers commonly note the following limitations of Oracle Engagement Cloud: Can be overwhelming for new administrators due to its complexity, requiring significant learning or third-party support.; Performance issues, including slow load times and frequent bugs, hinder user adoption and productivity.; Limited out-of-the-box integration options, with cumbersome setups for external systems like ERP or third-party apps..
Some top alternatives to Oracle Engagement Cloud includes Bigin by Zoho CRM, ClickUp, Zoho CRM, Streak and Keap.
Oracle Engagement Cloud offers Free Trial, Subscription pricing models
The starting price of Oracle Engagement Cloud is $65/User/Month
Ready to try it?
Get started with Oracle Engagement Cloud
Start your free trial — no credit card required.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].