Buyer's Guide · Singapore
Singapore CRM Software in 2026
By Rajat Gupta, Founder & Lead Reviewer
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This guide ranks the 7 best CRM Software options available in Singapore as of 2026, ordered by SpotScore — a composite of ratings, verified reviews, and feature coverage. All tools listed support Singapore compliance requirements and are evaluated for suitability in the Singapore market.
Top CRM Software in Singapore: Quick Comparison
Ranked by SpotScore — a composite of ratings, reviews, and feature coverage
| # | Product | SpotScore | Rating | Pricing model |
|---|---|---|---|---|
| 1 | Second CRM | 8.5 | 3.5/5 (2) | Subscription |
| 2 | QuickDesk | 8.2 | 5.0/5 (2) | Quotation Based |
| 3 | SimpleCRM | 8.2 | 4.8/5 (15) | Subscription |
| 4 | Lucep | 8.1 | 4.6/5 (6) | Free Trial, Freemium, Subscription |
| 5 | Alore CRM | 8.0 | — | Free Trial, Subscription |
| 6 | Solastis CRM | 7.8 | — | Free Trial, Quotation Based |
| 7 | Flavor CRM | 7.5 | — | Free Trial, Subscription, Quotation Based |
1. Second CRM
Unleash your team's potential for customer success.
- SpotScore
- 8.5/10
- User rating
- Pricing model
- Subscription
- Availability
- Available in Singapore
Second CRM is a customer relationship management platform for multi-channel businesses that need a single unified view of customer data across sales, support, and e-commerce touchpoints. It gives teams one-click access to contextual customer information across channels, reducing time spent switching between systems during client interactions. Setup can be complex for organizations with diverse data sources, so integration planning should be part of the initial evaluation.
2. QuickDesk
Efficiently manage your B2B relationships with QuickDesk.
- SpotScore
- 8.2/10
- User rating
- Pricing model
- Quotation Based
- Availability
- Available in Singapore
QuickDesk is the leading resource for CRM software. This software allows organizations to manage business-to-business relationships and can be used to streamline marketing, sales, service, support, and research. The QuickDesk application offers multiple features including lead tracking, client management, document management, automated task and email reminder tools, calendar integration, and multi-user capability.
3. SimpleCRM
Streamline your business with ease.
- SpotScore
- 8.2/10
- User rating
- Pricing model
- Subscription
- Availability
- Available in Singapore
SimpleCRM is a cloud based small business accounting and customer relationship management software built for easy use. This CRM software is simple enough for non-technical entrepreneurs so that they can quickly learn how to manage their accounts, customers, and finances better.
4. Lucep
Unleashing meaningful connections with your customers.
- SpotScore
- 8.1/10
- User rating
- Pricing model
- Free Trial, Freemium, Subscription
- Availability
- Available in Singapore
Lucep is a cloud-based customer relationship management (CRM) software that empowers sales, customer support and marketing teams to build stronger relationships with their customers. With Lucep, you will always have access from your computer, mobile device or tablet to gain more visibility into your customers.
5. Alore CRM
Streamline your customer relationships with Alore CRM.
- SpotScore
- 8.0/10
- Pricing model
- Free Trial, Subscription
- Availability
- Available in Singapore
Alore CRM is an easy to use, web based customer relationship management software designed for small business. It allows you to manage customer information including contacts, leads, emails, and activity. You can send out follow-up emails from the customer's perspective ensuring they always receive personal follow-up.
6. Solastis CRM
Streamline your customer interactions with Solastis CRM.
- SpotScore
- 7.8/10
- Pricing model
- Free Trial, Quotation Based
- Availability
- Available in Singapore
Solastis CRM is an enterprise-grade platform built for contact centers that need a unified, real-time view of all customer touch points across integrated systems. It connects with external platforms to give agents a single accurate customer record during interactions, reducing mid-call context switching. Its niche focus on the contact center market makes it less suited to general B2B sales teams.
7. Flavor CRM
Streamline Your Business with Flavor CRM.
- SpotScore
- 7.5/10
- Pricing model
- Free Trial, Subscription, Quotation Based
- Availability
- Available in Singapore
Flavor CRM is contact and pipeline management software for small businesses and solo operators who need to track customers and deals without complex configuration. It covers the basics of contact records and sales stages at an accessible price point, though teams needing advanced reporting or workflow automation will find it limited.
How to Choose CRM Software in Singapore
In Singapore, the adoption of Customer Relationship Management (CRM) software is increasingly critical for businesses aiming to enhance customer engagement and streamline operations. The primary governing bodies overseeing software compliance include the Personal Data Protection Commission (PDPC) and the Inland Revenue Authority of Singapore (IRAS). Your business must navigate the complexities of data protection regulations, particularly the Personal Data Protection Act 2012 (PDPA), which mandates strict guidelines on how customer data is collected, used, and stored. Failure to comply can result in significant penalties, including fines up to SGD 1 million or 10% of your business's annual turnover, whichever is higher. The core challenge lies in ensuring that your chosen CRM software not only meets your operational needs but also adheres to these stringent regulatory requirements.
As of 2023, the CRM software market in Singapore is projected to grow at a compound annual growth rate (CAGR) of 14.2%, driven by increasing demand for customer-centric solutions. Major players like Salesforce and HubSpot dominate the landscape, but local firms are also gaining traction.
Key Regulations
Personal Data Protection Act 2012
The Personal Data Protection Act 2012 (PDPA) requires businesses to obtain consent before collecting, using, or disclosing personal data. Your CRM software must include features for consent management and data access requests. Non-compliance can lead to fines of up to SGD 1 million or 10% of your annual turnover, exposing your business to legal risks and reputational damage.
Income Tax Act
Under the Income Tax Act, businesses must maintain accurate records of income and expenses. Your CRM software should facilitate the generation of financial reports that comply with the requirements set by the Inland Revenue Authority of Singapore (IRAS). Failure to provide accurate records can result in penalties of up to SGD 1,000 for late submissions and additional fines for inaccuracies.
Goods and Services Tax Act
The Goods and Services Tax Act mandates that businesses with a taxable turnover exceeding SGD 1 million must register for GST. Your CRM software must support GST calculations and provide the ability to generate GST-compliant invoices. Non-compliance can lead to penalties of up to SGD 10,000 or 5% of the tax due, whichever is higher.
Employment Act
The Employment Act requires employers to maintain accurate records of employee wages and working hours. Your CRM software must include payroll functionalities that comply with the Act's requirements. Non-compliance can result in penalties of up to SGD 5,000 for first-time offenders and higher fines for repeat violations.
Cybersecurity Act
The Cybersecurity Act mandates that critical information infrastructure owners must implement cybersecurity measures to protect data. Your CRM software must include robust security features such as encryption and access controls. Non-compliance can lead to fines of up to SGD 1 million and potential criminal charges.
What to Look For
PDPA-compliant data management
Your CRM software must have features for managing personal data in compliance with the Personal Data Protection Act 2012. This includes functionalities for obtaining and tracking consent, as well as handling data access requests. Verify with vendors that their software can demonstrate compliance through audits or certifications.
GST-compliant invoicing
Ensure that your CRM software can generate invoices that comply with the Goods and Services Tax Act. This includes automatic GST calculations and the ability to issue tax invoices that meet IRAS requirements. Confirm with vendors that their software can handle GST rate changes and provide accurate reporting.
Income Tax reporting capabilities
Your CRM should facilitate the generation of financial reports that align with the Income Tax Act requirements. This includes tracking income and expenses accurately for tax filings. Ask vendors how their software integrates with IRAS systems for seamless reporting.
Employee wage record management
Under the Employment Act, your CRM software must maintain accurate records of employee wages and hours. This feature is essential for compliance and payroll processing. Verify that the software can generate reports that meet the Act's requirements.
Cybersecurity compliance features
Your CRM software must include cybersecurity measures as mandated by the Cybersecurity Act. This includes data encryption, user access controls, and incident response capabilities. Confirm with vendors how their software addresses these requirements to protect your business data.
Audit trail functionality
An audit trail is crucial for compliance with various regulations, including the PDPA and Income Tax Act. Your CRM software should provide a detailed log of data access and modifications. Ensure that vendors can demonstrate how their software maintains an audit trail for compliance purposes.
Common mistake: A common mistake Singapore businesses make when purchasing CRM software is neglecting to verify PDPA compliance features. This oversight can lead to costly fines of up to SGD 1 million for data breaches. Always confirm that the vendor's software includes robust consent management and data protection functionalities before signing any contracts.
Compliance Checklist
Does the software include PDPA-compliant consent management features?
This question is critical because non-compliance with the PDPA can lead to severe penalties. If the vendor answers no, you must reconsider their software or seek additional compliance solutions.
Can the software generate GST-compliant invoices?
Generating GST-compliant invoices is mandatory for businesses exceeding the SGD 1 million turnover threshold. A negative response means you may face penalties for non-compliance.
Does the software support automated payroll calculations in line with the Employment Act?
Accurate payroll calculations are essential for compliance with the Employment Act. If the vendor cannot confirm this, you risk penalties for inaccurate wage reporting.
Is the software capable of generating reports that meet IRAS requirements?
This is vital for ensuring your financial reporting aligns with the Income Tax Act. A no answer indicates potential issues with tax compliance.
Does the software have built-in cybersecurity features as per the Cybersecurity Act?
Cybersecurity measures are essential to protect sensitive data. If the vendor cannot confirm this, your business may be at risk of data breaches and associated penalties.
Questions to Ask Vendors
- How does your software ensure compliance with the PDPA?
- Can your software handle mid-year GST rate changes automatically?
- What features do you offer for maintaining employee wage records in compliance with the Employment Act?
- How does your software integrate with IRAS for tax reporting?
- What cybersecurity measures are included in your software to comply with the Cybersecurity Act?
Frequently Asked Questions
In Singapore, CRM software must comply with several regulations, including the Personal Data Protection Act 2012 (PDPA) and the Goods and Services Tax Act. The PDPA requires features for consent management and data protection, while the GST Act mandates the generation of compliant invoices. Businesses should ensure that their chosen software meets these requirements to avoid penalties, which can be as high as SGD 1 million for PDPA violations. It's advisable to conduct thorough vendor assessments to confirm compliance capabilities.
Yes, if your business has a taxable turnover exceeding SGD 1 million, your CRM software must support GST compliance. This includes generating GST-compliant invoices and calculating GST accurately. Non-compliance can result in penalties of up to SGD 10,000 or 5% of the tax due. Ensure that your vendor can demonstrate their software's GST compliance features before making a purchase.
Businesses that fail to comply with the Personal Data Protection Act 2012 (PDPA) can face fines of up to SGD 1 million or 10% of their annual turnover, whichever is higher. Non-compliance can also lead to reputational damage and loss of customer trust. It's crucial to ensure that your CRM software includes features for managing personal data in accordance with the PDPA to mitigate these risks.
To verify a CRM vendor's compliance with Singapore regulations, request documentation that demonstrates their adherence to the Personal Data Protection Act 2012 (PDPA) and other relevant laws. This may include certifications, audit reports, or compliance checklists. Additionally, ask specific questions about their software's features related to data protection, GST compliance, and payroll management to ensure they meet your business's regulatory obligations.
When selecting CRM software for Singapore, prioritize features that ensure compliance with the Personal Data Protection Act 2012 (PDPA), such as consent management and data protection functionalities. Additionally, look for capabilities that support GST-compliant invoicing and accurate payroll record management under the Employment Act. These features are essential for avoiding penalties and ensuring smooth operations in your business.
The costs of CRM software in Singapore can vary widely depending on the features, number of users, and subscription model. Businesses can expect to pay anywhere from SGD 15 to SGD 300 per user per month, with many vendors offering tiered pricing based on functionalities.
The implementation timeline for a CRM system in Singapore can range from a few weeks to several months, depending on the complexity of the business processes and the level of customization required. A thorough planning phase can help streamline the process and ensure a smoother transition.
CRM software in Singapore often needs to integrate with existing systems such as ERP, accounting software, or email platforms. Ensuring compatibility with local payment gateways and compliance systems is also crucial for efficient operations.
When selecting CRM software in Singapore, consider vendors that offer local support, including phone, chat, and on-site assistance. Time zone alignment and language support can significantly enhance the user experience and resolve issues more efficiently.
Yes, CRM software can significantly enhance customer engagement for Singaporean businesses by providing tools for personalized communication, data analysis, and targeted marketing campaigns. This leads to better customer relationships and increased loyalty.
Cloud-based CRM solutions typically offer lower upfront costs, easier scalability, and remote access, making them ideal for Singaporean businesses looking for flexibility. On-premise solutions may provide more control and customization but require higher initial investments and ongoing maintenance.
Data security is critical when selecting CRM software in Singapore due to stringent regulations like the PDPA. Ensure that the software provider has robust security measures, such as data encryption and regular audits, to protect customer information.
CRM software can boost ROI for Singaporean SMEs by streamlining sales processes, improving customer retention, and providing insights for better decision-making. With efficient management of customer interactions, businesses can increase sales and reduce operational costs.
Yes, there are several local vendors for CRM software in Singapore, including companies that cater specifically to the needs of Singaporean businesses. These vendors often provide tailored solutions that comply with local regulations and offer localized support.
Many CRM software vendors in Singapore offer training resources such as webinars, tutorials, and user manuals. Additionally, some vendors provide in-person training sessions to ensure that users are fully equipped to utilize the software effectively.
What Is the Most Famous CRM Software?
Measured across the 11 country editions of this ranking, OrangeCRM (8 of 11) has the broadest footprint. Second CRM, QuickDesk and Lucep are specific to Singapore in this ranking, which is worth knowing either way depending on whether you plan to expand.
- OrangeCRM — ranked in 8 of 11 country editions
- Second CRM — ranked in 1 of 11 country editions
- QuickDesk — ranked in 1 of 11 country editions
- Lucep — ranked in 1 of 11 country editions
- Solastis CRM — ranked in 1 of 11 country editions
What Are the Top 5 CRM Software?
Second CRM takes first place on 8.5, with QuickDesk 0.3 behind on 8.2. Lucep is the best-liked of the group at 4.6 out of 5 from 7 reviews. 2 of the 6 open with a free trial.
| # | Product | SpotScore | Rating | Verified reviews |
|---|---|---|---|---|
| 1 | Second CRM | 8.5 | 3.5 / 5 | 2 |
| 2 | QuickDesk | 8.2 | 4.3 / 5 | 4 |
| 3 | OrangeCRM | 8.2 | ||
| 4 | Lucep | 8.1 | 4.6 / 5 | 7 |
| 5 | Solastis CRM | 7.8 |
What Does CRM Stand for in Singapore?
Customer Relationship Management, the same as everywhere else. What changes locally is the data protection footing: customer records held in Singapore fall under the PDPA, which sets consent and retention obligations on whatever system holds them.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].