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8.3

Spot Score

AddressTwo - CRM Software

AddressTwo Review: Is It The Right CRM Software For Your Team?

Best for SMB teams

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Starts from $14.95 / Month

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What is AddressTwo?

AddressTwo is a comprehensive Customer Relationship Management (CRM) software solution designed for small and mid-sized businesses. It is ideal for building, managing, and monitoring customer relationships.

Pricing

  • Starts from $14.95 / Month

  • Free Trial available

Best For

Best suited for small teams and solo users

Security & Compliance

  • Data residency:🇺🇸

Platform

  • Web + mobile app (iOS & Android)

AddressTwo Software Demo

AddressTwo was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.

Who should consider AddressTwo

Team types
Small Business

Why teams choose AddressTwo

  • Affordable for small businesses

  • Easy to navigate and use

  • Strong focus on customer support

Is AddressTwo right for you?

What buyers should know before shortlisting AddressTwo

AddressTwo has consistently demonstrated itself as a reliable and user-friendly CRM solution tailored for small businesses and sales-focused teams. Its standout simplicity reduces the learning curve for even the least tech-savvy users, making it accessible and effective for a wide range of experience levels.

The ability to seamlessly organize contacts, tasks, and follow-ups ensures improved sales efficiency and accountability, and features like customizable templates and real-time access enhance its versatility. Many users have particularly praised its integration capabilities with popular platforms like Google Calendar and Outlook, as well as its streamlined email marketing functions.

What sets AddressTwo apart, however, is its exceptional customer service. Dedicated team members, such as Troy and Nick, are frequently commended for their prompt and personalized assistance, going above and beyond to ensure the CRM meets user needs.

This human touch creates a long-lasting impression and fosters trust. While the overall design is straightforward, some users have commented on its basic functionality compared to more advanced systems.

For enterprises requiring extensive features or high customization, AddressTwo might feel slightly limited. However, for its affordability and effectiveness as a small business CRM, it remains a solid, dependable choice.

Pros and cons

AddressTwo pros and cons

  • AddressTwo pros
  • Affordable for small businesses

  • Easy to navigate and use

  • Strong focus on customer support

  • AddressTwo cons
  • May lack features for larger teams

  • Basic reporting may not suffice for advanced users

4.7/5 rating
47 verified reviews
Free trial available

Ready to try it?

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Start your free trial — no credit card required.

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AddressTwo reviews and ratings

Buyer sentiment

Buyer sentiment is very strong across 47 reviews, with consistently positive feedback.

What buyers like

  • User-friendly and intuitive interface, making it easy to use for both tech-savvy and non-tech users.
  • Exceptional customer support, with fast response times and personalized assistance from the team.
  • Streamlines sales processes and increases efficiency by reducing time spent on data entry and follow-ups.

Common complaints

  • Basic design and fewer advanced features compared to higher-end CRMs, which might not meet the needs of complex organizations.
  • Limited configuration options for fields and workflows, restricting deeper customization.
  • Some users mention the simplicity as a downside when looking for more robust or innovative functionalities.

4.7

Excellent

Based on 47 ratings & 47 reviews

Rating Distribution

Excellent

(40)

Very Good

(6)

Good

(1)

Poor

(0)

Poor

(0)

What users are saying

FZ

Felix Z

04/20/19

4.5 out of 5

"CRM to organize your contacts and sales ideas"

What do you like best about AddressTwo? Its design is very basic, it is all right away, the tools and functionalities within the menu are quite well ...

Read more

AU

Anonymous User

11/28/18

2.5 out of 5

"Very Easy to use"

What do you like best about AddressTwo? The interface is easy to use, I enjoy it immensely. Im literally doing this for a starbucks gift card though ...

Read more

AU

Anonymous User

09/25/18

4.5 out of 5

"Great and easy CRM, Easy to handle"

What do you like best about AddressTwo? The service, Troy does an amazing job explaining and helping when you need support What do you dislike about ...

Read more

AU

Anonymous User

09/19/18

4.5 out of 5

"Very Helpful Team"

What do you like best about AddressTwo? The team at AddressTwo is very helpful and ready to assist with solutions. What do you dislike about AddressTwo?

AM

Abe M

09/10/18

4.5 out of 5

"Great CRM Software"

What do you like best about AddressTwo? Easy to use. Simple interface. All users have been able to use, even not tech users. What do you dislike about ...

Read more

CR

Chris R

08/30/18

5 out of 5

"Simplest, Most Effective CRM"

What do you like best about AddressTwo? I've worked on various CRM systems and this is the easiest and most effective I have had the pleasure using. ...

Read more

What are the features of AddressTwo?

26%

Feature coverage

7 of 27 tracked features

Call logging is the process of gathering, examination, and reporting technical and statistical data regarding phone calls. It excludes call…

Contact management refers to keeping, organizing, and managing information about your customers, prospects, and sales leads. In its most bas…

Customer support is a term used to describe services that assist customers in making the most cost-effective and proper usage of a product.…

Publishing data cards and boosting sales through promotional efforts are part of list management. Processing orders, organizing approvals wi…

Marketing automation is a technology used to assist marketing departments, and businesses promote more effectively across different internet…

A product catalog is a marketing tool that contains vital product information to assist buyers in making a purchasing choice. Product charac…

Project management is used to supervise a team's efforts to meet all project objectives while staying within budget. The information is desc…

Security & Compliance

AddressTwo security and data handling

Key compliance certifications and security features for IT and security teams evaluating AddressTwo.

Certifications

HIPAA✗ Not certified

Developer & data

Data residency
🇺🇸

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Help & Contact

AddressTwo Support Options

Customer ServiceOnline
LocationIndianapolis, Indiana

Connect with AddressTwo

Frequently Asked Questions About AddressTwo

Common questions buyers ask before choosing AddressTwo.

AddressTwo is a CRM Software. AddressTwo offers List Management, Customer Support, Marketing Automation, Project Management, Product Catalog and many more functionalities.

Buyers commonly note the following limitations of AddressTwo: May lack features for larger teams; Basic reporting may not suffice for advanced users.

Some top alternatives to AddressTwo includes Bigin by Zoho CRM, ClickUp, Zoho CRM, Thryv and CRM.io by 500apps.

AddressTwo offers Free Trial, Subscription pricing models

We don't have information regarding integrations of the AddressTwo as of now.

The starting price of AddressTwo is $14.95/Month

Ready to try it?

Get started with AddressTwo

Start your free trial — no credit card required.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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