MSG91 Review: Is It The Right Cloud Communication Platforms For Your Team?
Best for SMB teams · Mid-market · Enterprise
GDPRMSG91 offers custom pricing plan
Patanjali
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Overview
Pricing
Buyer feedback
Alternatives
Customers
Media
Security & Compliance
Support
FAQ
Blogs
What is MSG91?
MSG91 is a cloud communication platform that provides business users with Unified Communications capabilities. It includes integrated CRM and contact center solutions, multi-site messaging services, and mobile solutions for corporate customers. It includes: integrated CRM, contact center solutions, multi-site message services, and mobile solutions for corporate customers.
Pricing
MSG91 offers custom pricing plan
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
GDPRData residency:Global
Platform
Web + mobile app (iOS & Android)
MSG91 Software Demo
MSG91 was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider MSG91
- Use cases
- Customer support centers, Sales and marketing communications, Enterprise internal communications
- Team types
- Contact center managers, CRM administrators
- Company size
- Medium Business, Large Enterprises
- Workflow style
- Enterprise-focused and process-heavy
- Setup complexity
- High
Why teams choose MSG91
Comprehensive unified communications with integrated CRM and contact center
Multi-site messaging capabilities suitable for large corporate environments
Mobile solutions tailored for corporate users
Is MSG91 right for you?
Best for enterprises needing integrated CRM and multi-site messaging solutions.
Choose MSG91 if
- You require a unified communications platform combining CRM and contact center tools.
- Your organization operates across multiple sites needing coordinated messaging capabilities.
- You need mobile communication solutions tailored for corporate users.
Consider alternatives if
- You are a small business seeking a low-cost, simple messaging tool without CRM integration.
- Your team prefers quick, straightforward setup without complex configuration.
What buyers should know before shortlisting MSG91
MSG91 provides a solid cloud communication platform with integrated CRM and messaging services. Its focus on unified communications makes it a good choice for businesses looking to streamline their communication processes.
MSG91 pros and cons
- MSG91 pros
Comprehensive unified communications with integrated CRM and contact center
Multi-site messaging capabilities suitable for large corporate environments
Mobile solutions tailored for corporate users
- MSG91 cons
Pricing is quotation-based and not publicly available, complicating budgeting
Potentially complex setup and configuration for smaller teams
Ready to try it?
Get started with MSG91
Connect with the team for a personalised demo.
Still comparing?
See how it stacks up
Compare MSG91 side-by-side with top Cloud Communication Platforms alternatives.
What is the pricing of MSG91?
MSG91 uses custom pricing — plans are tailored to your team size and needs. Contact them for a quote.
MSG91 reviews and ratings
Buyer sentiment
Overall positive sentiment with appreciation for unified communications features, tempered by concerns over pricing transparency and setup complexity.
What buyers like
- Unified communications integration
- Robust multi-site messaging
- Mobile corporate solutions
Common complaints
- Pricing opacity
- Complex implementation
What users are saying
AD
Abhishek Deshpande
12/27/21
Easy to implement API
Easy to implement API, Supportive Account manager
MR
Musa Rayy
04/13/21
Worst product ever seen like this
Am using MSG91 SMS service for the last 5months but recently I have never seen this kind of worst service and support.They provided a kind of SDK ...
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VR
Vishesh Rai B
04/16/20
The SMS provider to work with. Everything was smooth. From integration to Message delivering.
What do you like best? The belief system of the organization. I wholeheartedly support MSG91. What do you dislike? There is nothing I disliked ...
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SG
Sagar G
04/03/20
Great Infrastructure & High-Priority Support
What do you like best? It's been more than 5 years that we have been using MSG91 for our platforms and services including those of mobile ...
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SM
Shivam M
03/16/20
Do not fall for cheap Prices. msg91 Technical Team Sucks!!
What do you like best? Cheap Price was the only good thing which attracted me to buy their service. And earlier I was able to contact the team ...
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C
codecrux
03/04/20
Best service for startups on SMS world
Best service for startups on SMS world
MSG91 security and data handling
Key compliance certifications and security features for IT and security teams evaluating MSG91.
Certifications
Security features
Developer & data
Alternatives to MSG91
MSG91 Customers
Patanjali
Xiaomi
ICICI
makeMyTrip
NTPC
MSG91 Support Options
Frequently Asked Questions About MSG91
Common questions buyers ask before choosing MSG91.
MSG91 is a strong fit if: You require a unified communications platform combining CRM and contact center tools.; Your organization operates across multiple sites needing coordinated messaging capabilities.. Consider alternatives if: You are a small business seeking a low-cost, simple messaging tool without CRM integration.; Your team prefers quick, straightforward setup without complex configuration..
Buyers commonly note the following limitations of MSG91: Pricing is quotation-based and not publicly available, complicating budgeting; Potentially complex setup and configuration for smaller teams; Limited transparency on specific feature details and use cases.
Some top alternatives to MSG91 includes CometChat, CloudTalk, Plivo, Twilio Flex and CloudContactAI.
MSG91 offers Quotation Based pricing model
The starting price is not disclosed by MSG91. You can visit MSG91 pricing page to get the latest pricing.
Ready to try it?
Get started with MSG91
Get connected with the team for a personalised demo.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].