MessageBird Review: Is It The Right Cloud Communication Platforms For Your Team?
Best for SMB teams · Mid-market · Enterprise
Free Plan Available
GDPR
SOC 2
ISO 27001Add to compare
Starts from $50 / Month, also offers free forever plan
Uber
Deliveroo
facebook
DrDoctor
WhatsAppTrusted by teams including Uber
Overview
Pricing
Features
Buyer feedback
Alternatives
Customers
Media
Security & Compliance
Support
FAQ
Blogs
What is MessageBird?
MessageBird is a cloud platform that makes communicating with customers and the world easy. With its low cost service, user can build messaging and calling capabilities into app or website in minutes. Its secure platform ensures fast, high quality communication between users, so business can deliver a smooth and delightful experience for everyone.
Pricing
Starts from $50 / Month
Best For
Suited for small teams, SMBs, and enterprise
Security & Compliance
SOC 2GDPRISO 27001SSO & MFA supported
Data residency:Global
MessageBird Software Demo
MessageBird was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider MessageBird
- Team types
- Large Enterprises, Medium Business
Why teams choose MessageBird
Low-cost service makes it accessible for many businesses
Fast implementation allows for quick setup
Secure platform ensures reliable communication
Is MessageBird right for you?
What buyers should know before choosing MessageBird
MessageBird provides a low-cost, secure platform for businesses to communicate with customers. Its fast implementation and support for multiple channels make it a practical choice, though it may lack some advanced features.
MessageBird pros and cons
- MessageBird pros
Low-cost service makes it accessible for many businesses
Fast implementation allows for quick setup
Secure platform ensures reliable communication
- MessageBird cons
Limited advanced features may not meet all needs
May require technical knowledge for integration
Ready to try it?
Get started with MessageBird
Try the free plan and upgrade when ready.
Still comparing?
See how it stacks up
Compare MessageBird side-by-side with top Cloud Communication Platforms alternatives.
What is the pricing of MessageBird?
MessageBird Pricing Plans
General
Inbound : Free
Outbound : $0.006 per message
Placing a Call : $0.006 per minute
Receiving a Call : $0.0033 per minute
Outbound : $0.005 per message
Show more +
SMS
Inbound : Free
Guaranteed Service Level Agreements
Dedicated Account Manager
Custom routing configuration
Bespoke solutions
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Voice
To Landline : $0.006 per minute
To Mobile : $0.006 per minute
Standard : $0.0033 per minute
Dedicated Number : $1.5 per month
Outbound : $0.005 per message
Show more +
Essentials (WhatsApp)
$50
/Month
WhatsApp API
First 15,000 session messages included : $ 0.02/ session message
1 Active WhatsApp channel
2 Message Templates
$ 0.0085/ template message
Show more +
Weighing your options?
Not sure if MessageBird fits your budget?
MessageBird reviews and ratings
Buyer sentiment
Buyer sentiment is mixed across 124 reviews, so it is worth reviewing the tradeoffs closely.
What buyers like
- Low-cost communication
- Fast implementation
- Secure platform
Common complaints
- Limited advanced features
- May require technical knowledge
- Not suitable for very large enterprises
Are you using MessageBird?
- See if MessageBird fits your business
- Real pricing — no sales pressure
- A demo or quick answers, your call
Step 1 of 4
How big is your team?
We tailor recommendations to companies your size.
What are the features of MessageBird?
Call recording is a software feature that records phone conversations and stores them for future reference. This feature is commonly used in…
The act of conversing, communicating, and/or exchanging messages through the internet is known as chatting. It entails two or more persons i…
Live chat is a tool that allows employees to communicate with website users or with one another in real-time. It might be text, voice, or vi…
Multi-Channel Customer Service encompasses a variety of platforms such as phone, email, live chat, social media, and self-service channels s…
Omnichannel customer engagement refers to a comprehensive approach towards managing customer interactions across multiple channels or touchp…
SMS Notification is a powerful feature that can greatly enhance user experience and improve efficiency in various software systems. This fea…
Two Factor Authentication, also known as 2FA, is a security feature that adds an extra layer of protection to your online accounts. It requi…
MessageBird security and data handling
Key compliance certifications and security features for IT and security teams evaluating MessageBird.
Certifications
Security features
Developer & data
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MessageBird Customers
Uber
Deliveroo
DrDoctor
MessageBird Support Options
Frequently Asked Questions About MessageBird
Common questions buyers ask before choosing MessageBird.
MessageBird is a Cloud Communication Platforms. MessageBird offers Chat (Messaging), Multi-Channel Communication, SMS Notification, Omnichannel Customer Engagement, Two Factor Authentication (2FA) and many more functionalities.
Buyers commonly note the following limitations of MessageBird: Limited advanced features may not meet all needs; May require technical knowledge for integration; Not suitable for very large enterprises.
Some top alternatives to MessageBird includes CometChat, Infobip, RingCaptcha, Telnyx and ZEGOCLOUD.
MessageBird offers Freemium, Subscription, Quotation Based pricing models
The starting price of MessageBird is $50/Month
Ready to try it?
Get started with MessageBird
Get started with the free plan — no credit card required.
About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].