MessageBird Review: Is It The Right Cloud Communication Platforms For Your Team?
Best for SMB teams · Mid-market · Enterprise
Free Plan Available
GDPR
SOC 2
ISO 27001Starts from $50 / Month, also offers free forever plan
Uber
Deliveroo
facebook
DrDoctor
WhatsAppTrusted by many companies including Uber
Overview
Pricing
Buyer feedback
Alternatives
Customers
Media
Security & Compliance
Support
FAQ
Blogs
What is MessageBird?
MessageBird is a cloud platform that makes communicating with customers and the world easy. With its low cost service, user can build messaging and calling capabilities into app or website in minutes. Its secure platform ensures fast, high quality communication between users, so business can deliver a smooth and delightful experience for everyone.
Pricing
Starts from $50 / Month
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
SOC 2GDPRISO 27001SSO & MFA supported
Data residency:Global
MessageBird Software Demo
MessageBird was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider MessageBird
- Team types
- Large Enterprises, Medium Business
Why teams choose MessageBird
Low-cost service makes it accessible for many businesses
Fast implementation allows for quick setup
Secure platform ensures reliable communication
Is MessageBird right for you?
What buyers should know before shortlisting MessageBird
MessageBird provides a low-cost, secure platform for businesses to communicate with customers. Its fast implementation and support for multiple channels make it a practical choice, though it may lack some advanced features.
MessageBird pros and cons
- MessageBird pros
Low-cost service makes it accessible for many businesses
Fast implementation allows for quick setup
Secure platform ensures reliable communication
- MessageBird cons
Limited advanced features may not meet all needs
May require technical knowledge for integration
Ready to try it?
Get started with MessageBird
Try the free plan and upgrade when ready.
Still comparing?
See how it stacks up
Compare MessageBird side-by-side with top Cloud Communication Platforms alternatives.
What is the pricing of MessageBird?
MessageBird Pricing Plans
General
Inbound : Free
Outbound : $0.006 per message
Placing a Call : $0.006 per minute
Receiving a Call : $0.0033 per minute
Outbound : $0.005 per message
Show more +
SMS
Inbound : Free
Guaranteed Service Level Agreements
Dedicated Account Manager
Custom routing configuration
Bespoke solutions
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Voice
To Landline : $0.006 per minute
To Mobile : $0.006 per minute
Standard : $0.0033 per minute
Dedicated Number : $1.5 per month
Outbound : $0.005 per message
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Essentials (WhatsApp)
$50
/Month
WhatsApp API
First 15,000 session messages included : $ 0.02/ session message
1 Active WhatsApp channel
2 Message Templates
$ 0.0085/ template message
Show more +
MessageBird reviews and ratings
Buyer sentiment
Buyer sentiment is mixed across 124 reviews, so it is worth reviewing the tradeoffs closely.
What buyers like
- Low-cost communication
- Fast implementation
- Secure platform
Common complaints
- Limited advanced features
- May require technical knowledge
- Not suitable for very large enterprises
What users are saying
MP
May pant
10/29/21
poor support.
poor support.poor product.the report is incorrect.the routing of chat always have mistake
P
Patrick
10/20/21
Sms system does not work, charging for sms not send, no communication or support possible
In the last 3 years we used their service to send sms via a virtual number. They fail every 6 -9 weeks in doing so by sending out via another phone ...
Read more
J
Jaime
08/20/21
Can't become a customer - they simply do not respond
I want to become a customer, but no response on several requests and questions. Since my first inquiry I got 3 marketing mails.
C
Christy
07/12/21
Continued charging me for months after…
Continued charging me for months after account was closed, no way of getting in touch to resolve it
DP
Dr Pam
05/26/21
Don't Use this Company
I was looking for a platform to send mass messages for the Ministry. I paid my money (April 4, 2021) and the long wait for the system to work started. ...
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OA
othmane alaoui
05/24/21
in order to use this platform you to…
in order to use this platform you to fill a balance 15$ at least, once filled nothing is working the front end is there but still just a scam, i ...
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MessageBird security and data handling
Key compliance certifications and security features for IT and security teams evaluating MessageBird.
Certifications
Security features
Developer & data
Alternatives to MessageBird
Recommended
Connect, Collaborate, and Conquer ...
Very Good
MessageBird Customers
Uber
Deliveroo
DrDoctor
MessageBird Support Options
Frequently Asked Questions About MessageBird
Common questions buyers ask before choosing MessageBird.
Buyers commonly note the following limitations of MessageBird: Limited advanced features may not meet all needs; May require technical knowledge for integration; Not suitable for very large enterprises.
Some top alternatives to MessageBird includes CometChat, Plivo, Twilio Flex, SendBird and Messenger Communication Platform.
MessageBird offers Freemium, Subscription, Quotation Based pricing models
The starting price of MessageBird is $50/Month
Ready to try it?
Get started with MessageBird
Get started with the free plan — no credit card required.
About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].