Overview of WebEngage

Website visitor tracking is the practise of collecting, storing, and sharing information on visitors' activity on the internet by website administrators and third parties. Analysis of a user's behaviour can be used to give content that allows the operator to deduce their preferences and is of interest to a variety of parties, including marketers. It can be used as part of visitor management since it lets you to know who is visiting your website based on their trackable behaviours, such as why they are there, what issues, interests, or pain points they have, and where they are in the buying process.

lead nurturing creates and reinforces relationships with customers, at every point of the sales funnel. A good lead nurturing plan concentrates marketing and communication efforts on hearing prospects' requirements and delivering the information and answers they require to create trust, raise brand awareness, and maintain a connection until the options are ready to buy. Marketing automation tools can enable marketing teams to generate dynamic, adaptive communications at scale by developing a lead nurturing plan. By doing so, you'll be able to not only build relations with customers but also sustain those relationships while the prospect progresses through the buyer's journey at their own pace.

The lead management process is a series of activities in which businesses engage with leads and convert them into customers. It entails gathering leads from various sources, tracking all online and offline touchpoints, such as emails, ad clicks, website visits, phone calls, and face-to-face meetings, and keeping track of all interactions. It enables businesses to understand their consumers' needs and desires and persuade them to purchase their goods or services. The fundamental goal of lead management is to provide customers with the information they need to proceed down the funnel. However, customers may receive duplicate or irrelevant information if several components of a marketing organization are out of sync or leads are not adequately qualified, culminating in the death sentence for an otherwise on-track conversion.

Landing pages are single-page websites designed to promote or advertise a marketing or ad campaign. Visitors " land " on a landing page after clicking on a link in an email or advertising from Google, Bing, YouTube, Facebook, Instagram, Twitter, or other websites, visitors "land" on a landing page. Unlike web pages, which typically have multiple goals and encourage research, landing pages have a single plan, known as a call to action (or CTA). Landing pages are distinct from other pages on your site in that they are focused on achieving specific, short-term objectives to get the desired results.

Drip emails are a sequence of automated emails sent to people who complete a specific action. You may specify the number of emails to send and the rate they are delivered for any given activity. The recipient's name and particular references to the action they took can be included in these emails to make them more personalized. You may, for example, send a drip campaign to someone who signs up for your online course. You could also utilize abandoned cart emails to send out a drip campaign to those who add something to their online shopping cart but don't buy it.

An organization creates and controls marketing and sales processes, people, policies, and platforms to offer goods and services indirectly through partner firms through channel management, which includes resource allocation. These operations aim to maximize revenue while keeping costs as low as feasible. The main goal of channel management software is to boost productivity by managing a group of channel partners. This entails better enabling, training, and engaging partners to generate more revenue at a reduced cost. Businesses must set clear goals for each channel when developing their channel management solutions. A medium is how you want to offer your goods or services to your target audience.

Marketers frequently use demographic information such as age, gender, residency, or region and a variety of other predetermined attributes to construct categories. Marketers can use campaign segmentation to target campaign messaging and content to the right people. Customer journey mapping, a visual representation of customers' purchasing paths, converges with campaign segmentation (or nonpurchase). Customer journey mapping displays how customers contact a firm for the first time, where they go online or in person, and what they do. Building customer profiles to understand customers' behaviors and preferences is the first step in using campaign segmentation effectively. A travel company, for example, might send a quiz to determine consumer preferences and customize vacation alternatives.

Analytics (ROI Tracking) is a method of calculating the return on investment from a company's marketing expenditures. Return on marketing investment is another term for it (ROMI). It can be used to evaluate the effectiveness of a specific marketing campaign or the company's entire marketing mix. Most analytics (ROI tracking) is done at the program or campaign level so that marketers can see which initiatives are yielding the best results and hence deserve more investment. It also influences future spending levels, budget allocation across initiatives and media, and the messages that a marketer selects.

Multivariate testing is a process for testing a hypothesis by changing numerous factors. Multivariate testing aims to determine which combination of variants performs the best out of all the options. Websites and smartphone applications are made up of a variety of interchangeable components. A multivariate test entails changing multiple items simultaneously, such as an image and a headline. Three photo variations and two headline variations are merged to create six material variations, all of which are checked at the same time to determine the winning variant. Numerous aspects on the same page are altered in tandem to increase a single conversion objective, such as signups, clicks, form completions, or shares.

Lead scoring is a sales and marketing tool for determining the sales readiness of leads. You score leads based on their level of interest in your company, where they are in the buying cycle, and whether or not they are a good fit for your company. Companies can use lead scoring to determine if prospects should be fast-tracked to sales or nurtured. The finest lead scoring systems consider demographic and firmographic factors like company size, industry, job title, and behavioral factors like clicks, keywords, and website visits. The purpose of lead scoring is to determine which leads are ready for sales and which ones need more nurturing. There should be no lead left behind.

Targeted notifications are sent to specified groups of subscribers. A subscriber collects input that is tailored to their preferences and requirements. This allows you to improve the conversion rate of your campaign. A smaller subscriber base necessitates limited resources and can account for most revenue growth. Tags are conditional marks that a subscriber receives based on their preferences, activities, and events. Tags are a sort of segmentation used for customized notifications that allow companies to deliver information to subscribers with particular interests about new category products, discounts, etc. There are no restrictions on the number of tags you can use with our service. This feature considerably enhances the technology's functionality and allows for action segmentation.

The critical term in Notification Scheduling is "scheduling" – this is a very new concept! When a push notification is planned, such as "Take your medicine" or "You have a flight in 3 hours," the user will receive it even if they are offline. This is a step forward from the past when receiving a push notification required the user to be online. You have the option of sending a message right away or scheduling it for a later date and time. One-time or recurring notifications can be set up. Automatically sending out push alerts for your monthly content calendar is a terrific use case for the date and schedule.

Multi-channel messaging entails sending customized material to customers via text messages, emails, push alerts, social media, and online browsers. It's not to be mistaken with multi-channel marketing, which involves promoting through a variety of distribution and promotional channels. This type of corporate message is critical for publishers to reach customers on their preferred digital platforms with the content they care about.

Visual notifications are a non-intrusive and ethical technique to transmit mass messaging: Visual alerts are an opt-in service, which means that your audience has given their permission to receive messages. As a result, they're an ethical way to reach out to your audience with a low danger of offending them. These messages are particular: Because visual alerts can reach your intended receivers' devices in real-time, they're laser-focused on delivering a single, concise statement about a given location or time. This raises the chances of receiving high-quality engagement. They're processed by sight; they're instantaneous, and they display on a handheld device right away. As a result, this mode of communication is highly compatible with how most individuals process data.

Notifications transmitted to a user's desktop or mobile web browser are web notifications. Depending on the operating system, these are alert-style notifications that appear in the top or bottom right-hand corner of a desktop screen or on a mobile device like app push notifications. They are displayed on a user's desktop or mobile screen whenever their browser is open, regardless of whether they visit the website. They are a form of permission-based marketing. Users must opt in to get online notifications before they can receive them. The user's web browser generates the opt-in prompt.

A push notification is a message sent to a customer's mobile device by an application. Customers who have downloaded your mobile app and opted in to receive messages can receive push alerts. Push notifications for mobile apps are often used to convey product updates, reminders, targeted offers, breaking news, and any other information that is critical to the app's performance and demands special attention or action. Push notifications are intended to allow businesses to provide customers with timely and relevant content that adds value and keeps them engaged with their product. Customers will be more engaged with your goods if you send them a mobile notice.

The process of splitting visitors to your website, viewers of digital adverts, marketing email subscribers, and others depending on a particular factor, such as demographics or user behavior, is known as visitor segmentation. Because segmentation classifies people into consistent groups, it's possible to give each segment a tailored experience rather than a single, generic experience to everyone, which the target audience will respond to more favorably. Visitor segmentation enables the ability to focus on valuable prospects and customers. Outbound marketing initiatives, in particular, can benefit from segmentation since they can target and focus on high-value prospects and customers.

The strategy of collecting data from social media sites and blogs and assessing that data to make business decisions is referred to as social media analytics (SMA). This technique goes beyond standard monitoring or a rudimentary study of retweets or "likes" to generate a comprehensive understanding of the social consumer. Businesses can profit from social media since it allows marketers to identify consumer behaviour trends that are relevant to their industry and can influence the effectiveness of marketing campaigns. Another way that social media analytics aids marketing campaigns is by giving data that can be used to calculate a campaign's return on investment (ROI) based on visitors generated through various social media channels.

A/B testing, also known as split testing, is a marketing experiment in which you divide your audience to test various campaign versions and see which one performs best. In other words, you can show one-half of your audience version A of a piece of marketing content while showing the different half version B. A/B testing eliminates the guesswork in marketing and can lead to the success of specific campaigns or goods. We'll go through the principles of A/B testing, why you should use it, how to avoid A/B testing blunders, and how to use A/B testing in your marketing in this article.

Google remarketing, often known as retargeting, is a technique that allows Google Ads to track potential consumers as they navigate the internet. A little snippet of code (remarketing code) on a website adds users to a remarketing list when they visit. They will then be given your ad when they visit another website that uses the Google Ad network. You can choose who sees your remarketed advertising on Google. You can, for example, give new or returning consumers the priority. Compared to traditionally paid adverts, Google remarketing ads with retargeting campaigns are substantially less expensive to reach the same demographic and save online businesses money.

A marketing automation app for mobile devices is a software application that allows marketers to automate and manage marketing activities. These processes can range from sending out a series of onboarding push notifications or in-app messaging to arranging email nurture drips. The software aims to simplify mobile marketing duties by allowing the system to handle monotonous tasks like segmenting customers, scheduling messaging, and personalizing offers. All processes that deal with retention benefit significantly from automation. When appropriately used to support your plans, it can dramatically increase conversions and income for your company.

RSS stands for "Really Simple Syndication," and it's exactly what it sounds like: a mechanism for you to syndicate your material to other websites or tools. RSS is a data stream that contains a lightweight subset of the content from which it is derived. For example, it includes the article's title, a synopsis, and a link to the original post. As marketers, we must always look for methods to save time as the number of jobs on our plates grows. Automating your email newsletters with RSS feeds is one of the most innovative methods to save hundreds of hours each year. It's a fantastic, safe, and effective way to give your audiences up-to-date information from sources you trust.

An email template is a preformatted HTML email that you may use to make your unique email template by replacing the suggested content with your own. You may quickly and easily write and produce email campaigns using an email template because all you have to do is replace the email's pictures, phrases, fonts, and other aspects. You may effortlessly upload your photographs, update the text, and select relevant and new stuff for your subscribers rather than design the email template from scratch. You don't have to decide which sections of the email to include, where to put the photographs, or what text to write. Instead, you'll have more time to find specific new content, thanks to the pre-made design.

Email scheduling is the process of specifying a precise time for an email to be sent. A planned email is a message that you may send later; type the message ahead of time and configure the email delayed so that it doesn't go out until the date and time you decide. Sending an email at a specified time in the future can be precisely what you need if you're the kind to create emails but forget to send them on time, causing them to languish in your draughts folder for far too long. Alternatively, if you have something to say but it won't be relevant for a few days, schedule the message to be sent at the most appropriate time.

A click map is a visual representation of where people click on your website. It allows you to watch user behavior on your page and see which photos, buttons, text, or page elements they click on, as well as whether parts of your site are being overlooked. Depending on the program you choose to create the click map, you may see the tracked data in several formats for better understanding and analysis. Click maps are a popular click tracking tool that can help you identify elements on your pages where visitors engage (or don't engage) and quantify user behavior trends. You'll be able to observe where people clicked on CTAs (calls-to-action)

Real-time collaboration or live editing in the workspace, in the same email template – by multiple users at the same time, with the automatic and practically instantaneous merging of their updates, is possible with the real-time editor. Real-time presence allows you to see where your colleagues are working in the email while editing, preventing conflicts. This feature will help you and your colleagues stay on the same page by allowing you to observe changes to text and formatting as they happen. You can easily generate dynamic emails to attract your clients' interest using the real-time marketing email editor.

A document library is a safe place to keep files that you and your coworkers can effortlessly search, collaborate on, and access from any device at any time. For example, you can store all files connected to a given project or client in a document library on a SharePoint site. It's as simple as dragging and dropping files from one area to another to add or move them between directories. In addition, each document library shows a list of files, manuals, and essential details about each, such as who produced or last edited a file. This information can better organize your files and make them easier to find.

List segmentation helps send relevant material to the right individuals at the right time. For example, you can segment your contact and lead lists based on information obtained from form submissions and specific interactions they have with your marketing after becoming a leader in your database. Clicks on a particular CTA, tweets at your company's Twitter handle, or views on a specific page on your website are examples of these actions. They can all help you narrow down your segmentation even further. If a lead comes to your pricing page, for example, they may be evaluating your software and on the verge of making a buy.

The drag and drop editor is a valuable tool for used for creating emails by dragging and dropping blocks into a template and modifying their colors, styles, sizes, and locations. Working with the drag-and-drop editor does not necessitate any specialist skills. Every editor tool is set up to work on your email template. Errors made during the coding process can have devastating consequences. To ensure accuracy, app designers frequently have to review the code many times. Software designers can save time by not checking and validating tags multiple times with drag-and-drop editors. The error risks are substantially lower than if it were done manually because the computer automatically supports the coding language required to generate visual elements on a website.

A/B testing, also known as split testing, is a marketing experiment in which you divide your audience to test various campaign versions and see which one performs best. In other words, you can show one-half of your audience version A of a piece of marketing content while showing the different half version B. A/B testing eliminates the guesswork in marketing and can lead to the success of specific campaigns or goods. We'll go through the principles of A/B testing, why you should use it, how to avoid A/B testing blunders, and how to use A/B testing in your marketing in this article.

A system of regulating a company's document ecosystem based on a variety of document templates is known as template management. It's commonly done with the help of template management systems or software. A good template management solution makes it easier for staff to prepare papers, reducing time and increasing productivity. Although company templates are designed to be compliant and correct, employees cannot always write documents due to a lack of access to the appropriate template versions. Thousands of employees are using incompliant, outdated, and erroneous papers daily as a result. Template management allows businesses to maintain control over their templates, allowing employees to produce high-quality papers quickly.

A spam check tool examines your email to see if it will be flagged by spam filters and removed from a subscriber's inbox. The program examines the content of your email and the source from which it was sent. You may use spam check to discover regions of spamminess before sending out your campaigns and automation emails to your contacts. The spam check tool examines your message's content and displays the results on the campaign overview and campaign Settings pages. You will notice "Passed" with a green checkmark if Spam Check found no concerns with your content.

A mailing list is the total number of people who have signed up for your website, whether a blog, an e-commerce site or a corporate website. The practice of arranging all email addresses collected from the customers and leads is known as mailing list management. Validating addresses and eliminating inactive members from your list regularly can help you send more focused emails and improve metrics like open and bounce rates. Consider mailing list administration to be all of the labor that maintains the mailing list up-to-date and accurate behind the scenes. All of this information is saved in your email marketing software, and you can manage it as needed.

An event-triggered email is sent automatically when a specific event happens. The events could be a one-time occurrence or a user-performed action. Event-triggered emails are an email marketing method that sends an email to a user or subscriber when a specific event happens. The emails are generated automatically and delivered to a subscriber list in response to a buy button being clicked or special occasions such as a subscriber's birthday. Event-triggered emails are a type of email marketing that allows marketers to send messages in response to the occurrence of a particular event. For example, special deals, discounts, and exclusive coupons may be communicated to their subscriber list via email.

Drip campaigns are a series of automated emails sent in response to user actions or predefined schedules. They let you interact with groups of people based on events like when a person establishes an account or how often they visit your website. There's no need to manually write and send each drip email because it comes from a queue of previously produced emails. They can even be customized with your contacts' names, corporate information, and other information. So said, drip marketing is all about delivering the correct information to the right people at the right time.

Click-through tracking is an analytical function that measures and reports where individuals click or tap on websites, apps, and emails. A click tracking tool uses software or tags to track mouse clicks and taps. This data is gathered and presented in several ways, including quantitatively, graphically (heat maps), and through individual sessions (session recordings). Click tracking tools are used by marketers, analysts, and user researchers to attribute conversions, measure user activity, and discover website failures and optimization opportunities. Click-through tracking generates a click stream from a series of page requests, and each page generates a signal. These signals are then collected, giving web admins a sense of what people are looking at or clicking on within a website.

A script that automates email answers is known as an autoresponder. The script is activated by user actions on a website or when a user sends an email straight to another email address with an autoresponder. Autoresponders help marketers streamline their campaigns and reduce the amount of work they have to do. Instead of emailing each person who signs up for a newsletter, an autoresponder sends a welcome email that has been customised by previous scripts. Autoresponders, have grown in complexity, and marketers are now employing them in a greater number of methods to communicate with their subscribers. Your autoresponders' success may be measured using the same metrics as your other email marketing campaigns.

Multivariate testing is a process for testing a hypothesis by changing numerous factors. Multivariate testing aims to determine which combination of variants performs the best out of all the options. Websites and smartphone applications are made up of a variety of interchangeable components. A multivariate test entails changing multiple items simultaneously, such as an image and a headline. Three photo variations and two headline variations are merged to create six material variations, all of which are checked at the same time to determine the winning variant. Numerous aspects on the same page are altered in tandem to increase a single conversion objective, such as signups, clicks, form completions, or shares.

Contact management refers to keeping, organizing, and managing information about your customers, prospects, and sales leads. In its most basic form, an address book or an Excel or Google spreadsheet containing entries for all of the persons with whom you conduct business can be used to manage your contact data. On the other hand, many companies prefer to employ specialized contact management software. This is especially useful if you have many contacts to keep track of or several persons who need access to the information. Instead of contact management software, some businesses employ Customer Relationship Management (CRM) solutions. CRM software often includes contact management elements and features that assist firms in managing their connections.