Which is better, MSG91 or Plivo?

Plivo edges out MSG91 based on user ratings across 799 reviews. That said, the best pick depends on your workflow — MSG91 may be a stronger fit for specific team sizes or use cases. Review the full comparison to decide.

What are the main differences between MSG91 and Plivo?

Key differences between MSG91 and Plivo include target audience (MSG91 targets Large Enterprises while Plivo serves Freelancers / Consultants). Use the Spotsaas comparison table to evaluate each dimension before deciding.

Do both MSG91 and Plivo offer a Free trial?

Neither MSG91 nor Plivo offers a free trial.

Who are the typical users of MSG91?

MSG91 is designed for Large Enterprises, Medium Business, Small Business.

Who are the typical users of Plivo?

Plivo is designed for Freelancers / Consultants, Large Enterprises, Medium Business, Small Business.

What is the starting price of MSG91 and Plivo?

Pricing details for both MSG91 and Plivo are unavailable.

What are the best alternatives to MSG91?

Some top alternatives to MSG91 include CometChat, CloudTalk, Plivo, Twilio Flex, MessageBird.

What are the best alternatives to Plivo?

Some top alternatives to Plivo include CometChat, Twilio Flex, Voximplant, IMIconnect, MSG91.

MSG91 vs Plivo vs CometChat Comparison

Last updated: May 18, 2026

MSG91

4.0(126 reviews)

Starting at Contact for pricing

Large Enterprises
Medium Business

MSG91 is a cloud communication platform that provides business users with Unified Communications capabilities. It includes integrated CRM and contact center solutions, multi-site messaging services, and mobile solutions…

View Pricing Read Reviews

Plivo

4.3(799 reviews)

Starting at Contact for pricing

Freelancers / Consultants
Large Enterprises

The Plivo Cloud Communication Platform allows user to build voice, messaging and fax applications across the web, on mobile and on traditional telephony infrastructure. With instant setup, no hardware or software install…

View Pricing Read Reviews

CometChat

4.5(204 reviews)

Starting at $149 /Month

Large Enterprises
Medium Business

CometChat is a cloud communication platform designed for small to medium businesses. CometChat offers users the ability to engage in voice, text messaging and data transfers amongst co-workers using mobile phones, desk t…

View Pricing Read Reviews

Plivo leads on user satisfaction with a 4.3-star rating across 799 reviews.

MSG91 vs Plivo vs CometChat — at a glance

Feature	MSG91	Plivo	CometChat
Rating	4.0 / 5	4.3 / 5	4.5 / 5
Reviews	126	799	204
Starting price	Contact for pricing	Contact for pricing	$149 /Month
Free trial	No	No	No
Free version	No	No	No
Best for	Large Enterprises, Medium Business, Small Business	Freelancers / Consultants, Large Enterprises, Medium Business	Large Enterprises, Medium Business, Small Business
Category	Cloud Communication Platforms	Cloud Communication Platforms	Cloud Communication Platforms
Platforms	SaaS/Web/Cloud, Mobile - Android, Mobile - iOS	SaaS/Web/Cloud	SaaS/Web/Cloud, Mobile - Android, Mobile - iOS
API	Available	Available	Available
Support modes	24/7 (Live rep), Online	24/7 (Live rep)	Business Hours, Online
Certifications	GDPR	SOC 2, HIPAA, GDPR	SOC 2, HIPAA, GDPR
Data residency	Global	Global	Global

Key differences between MSG91 and Plivo

Target audience: MSG91 is built for Large Enterprises and Medium Business, while Plivo targets Freelancers / Consultants and Large Enterprises.
User satisfaction: Plivo scores higher with a 4.3-star average.
Deployment: MSG91 supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS; Plivo supports SaaS/Web/Cloud.

Compare MSG91 vs Plivo vs CometChat — and walk away knowing which one fits.

Which tool fits your team best

Which is actually cheaper for your team size

Where each product wins, per real buyers

Most Cloud Communication Platforms tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.

Biggest differences

Features

Pricing

Buying details

Security

Buyer feedback

Integrations

Product tour

Other options

	MSG91 (15) Talk to an expert Talk to an expert	Plivo (340) Talk to an expert Talk to an expert

Biggest differences

Affiliate Disclosure

Start here before you go deeper into features.

MSG91

Best for enterprises needing integrated CRM and multi-site messaging solutions.

Choose if

You require a unified communications platform combining CRM and contact center tools.
Your organization operates across multiple sites needing coordinated messaging capabilities.
You need mobile communication solutions tailored for corporate users.

Consider alternatives if

You are a small business seeking a low-cost, simple messaging tool without CRM integration.
Your team prefers quick, straightforward setup without complex configuration.

Plivo

Best for developers needing flexible, multi-channel cloud communication APIs.

Choose if

You require voice, messaging, and fax integration across web, mobile, and telephony.
Your team can handle medium-complexity setup and API-based integration.
You want a flexible pricing model without hardware or software installation.

Consider alternatives if

You need an out-of-the-box communication solution with minimal technical setup.
Your organization lacks technical resources to manage API integrations and configurations.

CometChat

Best for simple, cross-platform communication in small to medium businesses.

Choose if

You need a straightforward, easy-to-use communication tool for teams under 1000 employees.
Your business requires unified voice, text, and data messaging across mobile and desktop devices.
You want a sleek interface that supports remote workforce and internal collaboration seamlessly.

Consider alternatives if

Your organization demands extensive customization and advanced integration capabilities.
You require on-premise deployment or fully transparent, predictable pricing models.

MSG91: Best for enterprises needing integrated CRM and multi-site messaging solutions. Plivo: Best for developers needing flexible, multi-channel cloud communication APIs.

Description	MSG91 is a cloud communication platform that provides business users with Unified Communications capabilities. It includes integrated CRM and contact center solutions, multi-site messaging ... Read More about MSG91	The Plivo Cloud Communication Platform allows user to build voice, messaging and fax applications across the web, on mobile and on traditional telephony infrastructure. With instant setup, ... Read More about Plivo	CometChat is a cloud communication platform designed for small to medium businesses. CometChat offers users the ability to engage in voice, text messaging and data transfers amongst ... Read More about CometChat
Entry Level Pricing	Not Available	Not Available	Starts from $149
Free Trial Availability	No free trial	No free trial	No free trial
User Ratings Based on verified Spotsaas reviews	4 (126)	4.3 (799)	4.5 (204)
Best Company Size	Medium BusinessLarge Enterprises	Small BusinessLarge Enterprises	11-500 employees501-1000 employees
	Get pricing help	Get pricing help	Visit website

Software Demo

Demo

Need a second opinion?

Get shortlist help from a software advisor

Share your priorities, budget, and team needs, and we’ll help you narrow the options and understand the tradeoffs before you talk to vendors.

Compare MSG91, Plivo and CometChat on pricing

Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.

Pricing Option
Starting From	Not Available	Not Available	$149
Pricing Plans	Not Available	Not Available	Not Available
Pricing Page
	View detailed pricing	View detailed pricing	View detailed pricing

Other Details

Organization Types supported	Large Enterprises Medium Business Small Business Freelancers Individuals	Large Enterprises Medium Business Small Business Freelancers Individuals	Large Enterprises Medium Business Small Business Freelancers Individuals
Platforms Supported	Mobile - iOS Mobile - Android Browser Based (Cloud) Installed - Mac Installed - Windows	Mobile - iOS Mobile - Android Browser Based (Cloud) Installed - Mac Installed - Windows	Mobile - iOS Mobile - Android Browser Based (Cloud) Installed - Mac Installed - Windows
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Available	Available
	Get help choosing	Get help choosing	Visit Website

Security & Compliance

Certifications, data handling, and security controls for IT and compliance evaluators.

SOC 2	—	✓ Yes
HIPAA	—	✓ Yes
GDPR	✓ Yes	✓ Yes
ISO 27001	—	—
Single Sign-On (SSO)	—	—
Multi-Factor Auth (MFA)	—	—
Data Encryption	✓ Yes	✓ Yes
Audit Logs	—	—
Data Residency	🌐 Global	🌐 Global

MSG91 vs Plivo User Reviews & Rating Comparison

User Ratings	4 (based on 126 reviews)	4.3 (based on 799 reviews)	4.5 (based on 204 reviews)
Rating Distribution	8 4 0 0 3	281 31 4 0 24	96 7 0 0 15
Spotsaas Editor’s POV generated by AI	Buyer sentiment Overall positive sentiment with appreciation for unified communications features, tempered by concerns over pricing transparency and setup complexity. What buyers like Unified communications integration Robust multi-site messaging Mobile corporate solutions Common complaints Pricing opacity Complex implementation	Buyer sentiment Users generally appreciate Plivo's ease of integration and flexible pricing but note concerns about pricing transparency and setup complexity. What buyers like Ease of integration Flexible pricing Instant setup Common complaints Pricing transparency Complexity for non-technical users	Buyer sentiment Users generally appreciate CometChat's ease of use and cross-platform capabilities but note concerns about pricing transparency and limited advanced features. What buyers like Ease of use Cross-platform support Clean user interface Common complaints Pricing transparency Limited advanced features
Pros and Cons	Comprehensive unified communications with integrated CRM and contact center Multi-site messaging capabilities suitable for large corporate environments Mobile solutions tailored for corporate users Pricing is quotation-based and not publicly available, complicating budgeting Potentially complex setup and configuration for smaller teams	Instant setup with no hardware or software installation Easy integration with third-party systems Flexible pricing model Pricing is quotation based and not publicly transparent Lack of detailed use case examples and pros/cons information	Sleek and simple user interface Supports voice, text messaging, and data transfers Cross-platform compatibility (mobile and desktop) Limited information on advanced features and integrations Pricing details are not fully transparent
Positive Reviews	No reviews available for the product	No reviews available for the product	No reviews available for the product
Negative Reviews	No reviews available for the product	No reviews available for the product	No reviews available for the product
	Read reviews	Read reviews	Read reviews

List of Customers

Customers	Patanjali Xiaomi ICICI	No Customers information available.	No Customers information available.

Media and Screenshots

Screenshots	No screenshots available.	3 Screenshots
Videos	1 Videos	3 Videos

Alternatives

Alternatives	CometChat 4.5 CloudTalk 4.4 Plivo 4.3	CometChat 4.5 Twilio Flex 2.5 Voximplant 4.6	Rocket.Chat 3.9 ChatCamp MessageBird 3.3

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

Frequently asked questions

Which is better, MSG91 or Plivo?: Plivo edges out the other on user ratings (4.3 vs 4.0). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
Do MSG91 and Plivo offer a free trial?: Neither MSG91 nor Plivo currently lists a free trial.
What is the starting price of MSG91 vs Plivo?: MSG91 starts at Contact for pricing. Plivo starts at Contact for pricing.
What are the top alternatives to MSG91?: Top alternatives to MSG91 include CometChat, CloudTalk, Plivo, Twilio Flex, MessageBird.
What are the top alternatives to Plivo?: Top alternatives to Plivo include CometChat, Twilio Flex, Voximplant, IMIconnect, MSG91.

MSG91 vs Plivo vs CometChat Comparison

MSG91

Plivo

CometChat

MSG91 vs Plivo vs CometChat — at a glance

Key differences between MSG91 and Plivo

Compare MSG91 vs Plivo vs CometChat — and walk away knowing which one fits.

MSG91

Plivo

Biggest differences

Description

Entry Level Pricing

Free Trial Availability

User Ratings

Best Company Size

Software Demo

Demo

Get shortlist help from a software advisor

Compare MSG91, Plivo and CometChat on pricing

Other Details

Organization Types supported

Platforms Supported

Modes of support

API Support

Security & Compliance

MSG91 vs Plivo User Reviews & Rating Comparison

List of Customers

Customers

Media and Screenshots

Screenshots

Videos

Alternatives

Frequently asked questions