Infobip Review: Is It The Right Cloud Communication Platforms For Your Team?
Best for SMB teams · Mid-market · Enterprise
GDPR
SOC 2
ISO 27001Infobip offers custom pricing plan
Uber
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WhatsApp
Strava
GreenPeaceTrusted by many companies including Uber
Overview
Pricing
Buyer feedback
Alternatives
Customers
Media
Security & Compliance
Support
FAQ
Blogs
What is Infobip?
Infobip open cloud Communication Platform provides cloud communication services, such as Voice and SMS, through a flexible and reliable API, to ensure business uses the right channels to capture all customer touchpoints. It lets users send reliable messages, voice and video calls, rich content and data. It help companies build customer networks that grow their business.
Pricing
Infobip offers custom pricing plan
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
SOC 2GDPRISO 27001SSO & MFA supported
Data residency:Global
Infobip Software Demo
Infobip was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider Infobip
- Team types
- Large Enterprises, Medium Business
Why teams choose Infobip
Highly flexible API for developers
Comprehensive multi-channel communication
Strong reliability and uptime
Is Infobip right for you?
What buyers should know before shortlisting Infobip
Infobip stands out as a competitive player in the SMS and voice space with its strong points shining through in multiple aspects. Users appreciate the platform's competitive pricing, efficient support, and proactive service.
The online portal is user-friendly, allowing for quick issue diagnosis without extensive technical assistance. Additionally, Infobip's API is applauded for its clarity and reliability, offering a solid foundation for sending SMS and voice messages.
However, there are subtle concerns regarding price hikes in specific regions and occasional delays in message delivery. Some users have noted challenges with certain features like payment options and a slow process for WhatsApp Business.
Despite minor drawbacks, Infobip earns praise for its excellent customer support, robust messaging capabilities, and cost-effective solutions for marketing and communication needs. Overall, Infobip emerges as a reliable and efficient platform for businesses looking to streamline their SMS and voice communications.
Infobip pros and cons
- Infobip pros
Highly flexible API for developers
Comprehensive multi-channel communication
Strong reliability and uptime
- Infobip cons
Can be complex for non-technical users
Pricing may escalate with usage
Ready to try it?
Get started with Infobip
Connect with the team for a personalised demo.
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See how it stacks up
Compare Infobip side-by-side with top Cloud Communication Platforms alternatives.
What is the pricing of Infobip?
Infobip uses custom pricing — plans are tailored to your team size and needs. Contact them for a quote.
Infobip reviews and ratings
Buyer sentiment
Buyer sentiment is mixed to positive across 12 reviews, with clear strengths and a few common watchouts.
What buyers like
- Competitive pricing and reliable support team providing quick responses.
- Intuitive user interface with useful features for SMS and MMS services.
- Clear and simple API for sending messages reliably.
Common complaints
- Lack of empathy and different treatment for small and large customers in customer support.
- Price hikes due to carrier exclusive firewall deals affecting pricing for customers.
- Focus on making money without much care for existing customers unless they send large volumes of emails.
What users are saying
AK
Andrey Kalinchuck
09/04/21
Terrible support
I've just got an answer from the support team that unblocking the account will take not less than a week because our manager is on vacation. Unbelievable.
JG
James G
08/05/20
lack of empathy from execs
What do you like best? account manger support is good, follow up also good What do you dislike? Lack of empathy by certain execs to the issue ...
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AI
Administrator in Information Technology and Services
08/02/20
Competitive player in the SMS and Voice Space
What do you like best? Infobip offers competitive pricing which is especially important given that SMS is such a commoditized product. We work with ...
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AI
Administrator in Telecommunications
07/30/20
User friendly platform with nice features
What do you like best? Wed inteface, features and services for SMS and MMS What do you dislike? Payment options and autmatic recharge and slow ...
Read more
FD
Fabien d
07/30/20
Good product, bad service
What do you like best? API is clear and simple. The service is reliable. What do you dislike? All they want is to make more money and they ...
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AI
Administrator in Consumer Services
07/30/20
Digital Service Provider
What do you like best? Infobip es una herramienta que ofrece servicios digitales que se acoplan e integran a diferentes herramientas de negocio y ...
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Infobip security and data handling
Key compliance certifications and security features for IT and security teams evaluating Infobip.
Certifications
Security features
Developer & data
Alternatives to Infobip
Infobip Customers
Uber
Zendesk
Strava
GreenPeace
Rakuten Viber
Infobip Support Options
Frequently Asked Questions About Infobip
Common questions buyers ask before choosing Infobip.
Buyers commonly note the following limitations of Infobip: Can be complex for non-technical users; Pricing may escalate with usage; Limited support for small businesses.
Some top alternatives to Infobip includes CometChat, CommBox, Plivo, Twilio Flex and Messenger Communication Platform.
Infobip offers Quotation Based pricing model
The starting price is not disclosed by Infobip. You can visit Infobip pricing page to get the latest pricing.
Ready to try it?
Get started with Infobip
Get connected with the team for a personalised demo.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
