Zoho Desk vs Keeping Comparison
Zoho Desk
Starting at $7 /user/month
- Free Trial
- Large Enterprises
- Medium Business
Zoho Desk is a robust help desk software that offers a free plan with essential features, making it a cost-effective solution for businesses of all sizes. It allows organizations to manage unlimited agents efficiently wh…
Keeping
Starting at $8 /User/Month
- Free Trial
- Large Enterprises
- Medium Business
Keeping is a help desk software application, created for service provider organizations to use on the front lines of their businesses. It enables them to assign tickets to ticket agents, classify tickets into queues or d…
Keeping leads on user satisfaction with a 4.5-star rating across 1 reviews.
Zoho Desk vs Keeping — at a glance
| Feature | Zoho Desk | Keeping |
|---|---|---|
| Rating | 4.4 / 5 | 4.5 / 5 |
| Reviews | 3,462 | 1 |
| Starting price | $7 /user/month | $8 /User/Month |
| Free trial | Yes | Yes |
| Free version | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | Help Desk Software | Help Desk Software |
| Platforms | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS | SaaS/Web/Cloud |
| API | Available | Available |
| Support modes | 24/7 (Live rep), Business Hours, Online | Business Hours, Online |
| Certifications | SOC 2, HIPAA, GDPR, ISO 27001 | SOC 2 |
| Data residency | Global | US |
Key differences between Zoho Desk and Keeping
- Pricing: Zoho Desk starts at $7 /user/month, while Keeping starts at $8 /User/Month.
- User satisfaction: Keeping scores higher with a 4.5-star average.
- Deployment: Zoho Desk supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS; Keeping supports SaaS/Web/Cloud.
Zoho Desk vs Keeping — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Help Desk Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
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Biggest differences
Start here before you go deeper into features.
Best for businesses needing AI-driven, multi-channel help desk with Zoho integration.
- You want a cost-effective help desk with a robust free plan for startups and SMBs.
- Your team requires AI-powered automation and intelligent ticket routing to boost productivity.
- You use Zoho CRM, Mail, or other Zoho apps and want seamless ecosystem integration.
- Your organization needs a fully mobile-optimized help desk experience with full app functionality.
- You prefer a very simple, out-of-the-box setup without technical configuration or learning curve.
Large Enterprises, Medium Business, Small Business
Zoho Desk typically suits Large Enterprises and Medium Business. Keeping tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | Zoho Desk is a robust help desk software that offers a free plan with essential features, making it a cost-effective solution for businesses of all sizes. It allows organizations to manage ... Read More about Zoho Desk | Keeping is a help desk software application, created for service provider organizations to use on the front lines of their businesses. It enables them to assign tickets to ticket agents, ... Read More about Keeping |
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Entry Level Pricing |
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Free Trial Availability |
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Spotsaas ScoreWhat's this? ↗ | 9.7/10 | 8.2/10 |
User RatingsBased on verified Spotsaas reviews | ||
Best Company Size | 10-2000 employeesSmall to Large Businesses | — |
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Where each option fits best
See where each product is strongest, which teams it fits, and what causes buyers to keep looking — before you commit.
Based on buyer reviews and verified product data collected by Spotsaas.
Key strengths
- Multi-Channel Support in One Dashboard: Centralizes email, social media, chat, and more, allowing teams to manage all customer interactions from a unified interface.
- AI-Powered Assistance and Automation: Includes intelligent suggestions, automated ticket routing, and prioritization through Zia AI, improving agent productivity and response accuracy.
- Robust Free Plan & Zoho Ecosystem Integration: Offers a generous free plan and seamless connectivity with Zoho CRM, Zoho Mail, and other Zoho tools—ideal for businesses already in the Zoho ecosystem.
No key benefits available yet.
Best fit
Reasons buyers look elsewhere
- While feature-rich, Zoho Desk’s interface may feel overwhelming to first-time users or smaller teams unfamiliar with help desk platforms, especially when configuring automations or integrations.
- Essential features like advanced automation, AI capabilities, and extensive reporting may be restricted in free or lower-tier plans, prompting some users to seek alternatives with more generous entry-level offerings.
- Though it integrates with many third-party tools, users sometimes report inconsistencies or limitations in data sync and functionality, especially outside the Zoho ecosystem.
No alternatives guidance available yet.
Software Demo
Demo |
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How do Zoho Desk and Keeping Compare on Features?
Total Features | 27 Features | 8 Features |
|---|---|---|
Unique Features | No unique features | No unique features |
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Compare Zoho Desk and Keeping on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Other Details
Organization Types supported |
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Platforms Supported |
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API Support |
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Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | ✓ Yes | ✓ Yes |
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HIPAA | ✓ Yes | ✗ No |
GDPR | ✓ Yes | — |
ISO 27001 | ✓ Yes | — |
Single Sign-On (SSO) | ✓ Yes | — |
Multi-Factor Auth (MFA) | ✓ Yes | — |
Data Encryption | ✓ Yes | — |
Audit Logs | ✓ Yes | ✓ Yes |
Data Residency | 🌐 Global | 🇺🇸 US |
Zoho Desk User Reviews & Rating Comparison
User Ratings | ||
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Rating Distribution | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Overall positive sentiment highlights Zoho Desk's powerful automation and multi-channel capabilities, though some users note a learning curve and mobile limitations. What buyers like
Common complaints
| Buyer sentiment Buyer sentiment is very strong across 41 reviews, with consistently positive feedback. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product |
List of Customers
Customers |  NHS  Rogers  ESSILOR |  Keeping_customers_0  Keeping_customers_1  Keeping_customers_2 |
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Media and Screenshots
Screenshots |  4 Screenshots |  10 Screenshots |
|---|---|---|
Videos |  4 Videos |  2 Videos |
Top Alternatives to Zoho Desk and Keeping in 2026
Alternatives |
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Related Blogs and Articles for Help Desk Software
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, Zoho Desk or Keeping?
- Keeping edges out the other on user ratings (4.5 vs 4.4). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do Zoho Desk and Keeping offer a free trial?
- Yes, both Zoho Desk and Keeping offer a free trial.
- What is the starting price of Zoho Desk vs Keeping?
- Zoho Desk starts at $7 /user/month. Keeping starts at $8 /User/Month.
- What are the top alternatives to Zoho Desk?
- Top alternatives to Zoho Desk include ManageEngine ServiceDesk Plus, Jira Service Desk, HelpDesk, SysAid, Desky.
- What are the top alternatives to Keeping?
- Top alternatives to Keeping include Zoho Desk, Hiver, Freshservice, Freshdesk, Teamwork Desk.