Capacity Reviews in June 2025: User Ratings, Pros & Cons

"Capacity is a Life Saver with INCREDIBLE Customer Service"

What do you like best about Capacity? It's not just about the ability to measure our incoming emails/questions so we can staff appropriately. It's not just about the knowledge from the AI that is built out and allows us to continually grow to try to assist with solving the questions before it even turns into an email. Or even the abilities it provides to help us track where we may have gaps in our training material. It is about the people behind Capacity - the customer service, the ability ...

"The answer to your Q&A search"

What do you like best about Capacity? The people are as good as the product, if not better! With amazing account executives, project managers, and ludicrously talented engineers, you're in good hands. With great listeners new features are added to their products constantly. What do you dislike about Capacity? The helpdesk platform is the only thing I could dislike, everything else is rock solid. And in fairness the helpdesk functions are getting better every sprint. What problems is ...

"A product with a supportive team & high innovation!"

What do you like best about Capacity? The Capacity team is continually working to understand the needs of their customers, optimize the product, and innovate new solutions! The team we work with is so helpful in providing recommendations and actively taking in our questions or feedback. As we continue to utilize Capacity for our teams, I'm confident we'll continue to see more and more value in the product! What do you dislike about Capacity? While there is some room for improvement with the ...

"Great system for internal knowledge sharing, on-boarding, and help-desk."

What do you like best about Capacity? We initially purchased Capacity to begin to capture much of our best and most experienced workers' knowledge in order to help both new and less experienced employees. Along with it came a help desk that Capacity has done a great job improving over the last two years. We have now converted our UW and Marketing departments into the Capacity help desk system from old "email" methods of requesting assistance. Both departments also leveraged guided ...

"Easy to Learn & Use"

What do you like best about Capacity? I enjoy the ability to watch a ticket so when another department is handling I can still see how it is resolved. What do you dislike about Capacity? I would like more of the tickets to go to a specific department automatically when they come in rather than moving them. What problems is Capacity solving and how is that benefiting you? Users to get quick responses to questions or issues they may have with one location to go to. Less confusion for the user.

"Increased our leads"

What do you like best about Capacity? We put Capacity's chat bot on our website and saw an increased number of leads we collected from the same amount of traffic. We also learned our prospects had a ton of questions about one of our new features. We expanded content on that new feature based on questions coming into the chat bot, which allowed up to start ranking for terms we didn't realize would bring us relevant traffic. What do you dislike about Capacity? Building your initial knowledge ...

"Solid product and the support team to match."

What do you like best about Capacity? Capacity's support team and the documentation they've created are the most helpful. Building our knowledge base and getting a chatbot on our website was straightforward. The platform's workflow tools and guided conversations are easy to use. Then plugging it into Slack changed the way our company works. It's wonderful to have the option to "ask Capacity" as a first stop to getting questions answered. What do you dislike about Capacity? Initially, we ...

"User friendly"

What do you like best about Capacity? Capacity keeps it simple for our organization to get the information out to our members that we need to efficiently. What do you dislike about Capacity? Still newer to Capacity and have not found anything I really dislike about it. What problems is Capacity solving and how is that benefiting you? Getting information out to our call center to accurately update members on what is happening in our facility.

"Great central hub for information"

What do you like best about Capacity? I like the ease of use. You can utilize capacity organization-wide so all staff have access to the same documents and materials. This helps the organization be more cohesive with the policies, manuals, etc. What do you dislike about Capacity? New to using the program so I have not found too many downsides. I would say just lack of utilization so far has been the drawback. But as this product becomes more utilized for our organization, I think the ...

"Good experience looking for information. User friendly."

What do you like best about Capacity? Answer my questions at any time of the day. What do you dislike about Capacity? Sometimes doesn't show me what I'm looking for. What problems is Capacity solving and how is that benefiting you? One of the problems that capacity is solving is the lack of information. It benefits me because it has more information that answers my questions. Also it has the option for notes.