8.4
SpotScore
Hiver Review: Is It The Right Collaboration Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
Free Trial Available
SOC 2Add to compare
Starts from $19 / user / month when yearly
Overview
Pricing
Features
Buyer feedback
Alternatives
Media
Security & Compliance
Support
FAQ
Blogs
What is Hiver?
Hiver is an advanced cloud-based collaboration app that connects teams across the globe. It's essential to your daily work: stay up-to-date with your coworkers on mobile, web, desktop or apps. Hiver brings your email inbox into a new era: you can arrange and express all types of meetings - conferences, team meetings, solo chats, or even private chats - without leaving the app! Hiver allows you to manage almost any type of communication through its features including shared inbox, minute hand and sharing calendar!
Pricing
Starts from $19 / user / month when yearly
Free Trial available
Best For
Suited for small teams, SMBs, and enterprise
Security & Compliance
SOC 2Platform
Web + mobile app (iOS & Android)
Hiver Software Demo
Hiver was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider Hiver
- Team types
- Large Enterprises, Medium Business
Why teams choose Hiver
Reviewers love the seamless integration directly inside Gmail with no separate tool needed.
Email assignment, tagging and notes make collaborating on shared inboxes easy.
It is intuitive and easy for new team members to learn with minimal training.
Is Hiver right for you?
Hiver pros and cons
- Hiver pros
Reviewers love the seamless integration directly inside Gmail with no separate tool needed.
Email assignment, tagging and notes make collaborating on shared inboxes easy.
It is intuitive and easy for new team members to learn with minimal training.
- Hiver cons
Emails can be removed from the Hiver inbox without notification, causing occasional accidents.
A couple of reviewers wanted more customization in the SLA and notes features.
Ready to try it?
Get started with Hiver
Start your free trial — no credit card required.
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See how it stacks up
Compare Hiver side-by-side with top Collaboration Software alternatives.
What is the pricing of Hiver?
Hiver Pricing Plans
FREE
Free
Free plan includes:
Multi-channel shared inboxes
Ticketing
Live chat; WhatsApp & Voice
Knowledge Base
Show more +
LITE
$24
/user/month
Everything in Free; plus:
Customer portalEnable your customers to track and raise issues by building a portal for your brand.
Workflow automations
Round-robin auto-assignment
Service level agreements
Show more +
GROWTH
$34
/user/month
Everything in Lite; plus:
Analytics for team performance.
Custom reports
Advanced integrations
PRO
$59
/user/month
Everything in Growth; plus:
Chatbots
CSAT survey
Business hours
Harvey AI
Show more +
Weighing your options?
Not sure if Hiver fits your budget?
Hiver reviews and ratings
Buyer sentiment
Buyer sentiment is very strong across 1249 reviews, with consistently positive feedback.
What buyers like
- Reviewers love the seamless integration directly inside Gmail with no separate tool needed.
- Email assignment, tagging and notes make collaborating on shared inboxes easy.
- It is intuitive and easy for new team members to learn with minimal training.
Common complaints
- Emails can be removed from the Hiver inbox without notification, causing occasional accidents.
- A couple of reviewers wanted more customization in the SLA and notes features.
Are you using Hiver?
- See if Hiver fits your business
- Real pricing — no sales pressure
- A demo or quick answers, your call
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How big is your team?
We tailor recommendations to companies your size.
What are the features of Hiver?
Using escalation alerts, users can create notification rules for primary and custom entities. A few requirements may be included in escalati…
The act of conversing, communicating, and/or exchanging messages through the internet is known as chatting. It entails two or more persons i…
Contact management refers to keeping, organizing, and managing information about your customers, prospects, and sales leads. In its most bas…
A service level agreement (SLA) is a written contract between a service provider and a client that specifies the services to be provided and…
Cooperative writing is when Two or more people collaborate to create a piece. Cooperative writing, also known as group writing or collaborat…
Storing a document, usually, a digital document, in a document management system is known as document storage (DMS). We now employ electroni…
A knowledge base is a centralized documentation repository that includes frequently asked questions, how-to guides, and troubleshooting inst…
Live chat is a tool that allows employees to communicate with website users or with one another in real-time. It might be text, voice, or vi…
Project management is used to supervise a team's efforts to meet all project objectives while staying within budget. The information is desc…
The technique of managing a task throughout its life cycle is known as task management. Planning, testing, tracking, and reporting are all p…
Ticket management is a means of dealing with issues and requests. Tickets are simple data entities used to track everything that needs to be…
Hiver security and data handling
Key compliance certifications and security features for IT and security teams evaluating Hiver.
Certifications
Alternatives to Hiver
Hiver Support Options
Frequently Asked Questions About Hiver
Common questions buyers ask before choosing Hiver.
Hiver is a Collaboration Software. Hiver offers Cooperative Writing, Chat (Messaging), Task Management, Project Management, Contact Management and many more functionalities.
Buyers commonly note the following limitations of Hiver: Emails can be removed from the Hiver inbox without notification, causing occasional accidents.; A couple of reviewers wanted more customization in the SLA and notes features..
Some top alternatives to Hiver includes Gmelius, Airtable, Lark, Rainbow and Liscio.
Hiver offers Free Trial, Subscription pricing models
The starting price of Hiver is $19/user/month when yearly
Free buyer scorecard
Evaluate Hiver with the collaboration software buyer scorecard
A weighted collaboration software scorecard to assess Hiver objectively and compare it against the alternatives.
- Weighted criteria you can edit
- Score vendors side-by-side
- Shareable with your buying committee
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About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].