Which is better, Keeping or Hiver?

Hiver edges out Keeping based on user ratings across 819 reviews. That said, the best pick depends on your workflow — Keeping may be a stronger fit for specific team sizes or use cases. Review the full comparison to decide.

What are the main differences between Keeping and Hiver?

Key differences between Keeping and Hiver include pricing (Keeping starts at $8 vs Hiver at $19). Use the Spotsaas comparison table to evaluate each dimension before deciding.

Do both Keeping and Hiver offer a Free trial?

Yes, both Keeping and Hiver offer a Free Trial.

Who are the typical users of Keeping?

Keeping is built primarily for Large Enterprises, Medium Business, Small Business — worth checking against your own team profile before comparing further.

Who are the typical users of Hiver?

Hiver is built primarily for Large Enterprises, Medium Business, Small Business — worth checking against your own team profile before comparing further.

What is the starting price of Keeping and Hiver?

Pricing for Keeping starts at $8/User/Month, whereas Hiver starts at $19/user/month.

What are the best alternatives to Keeping?

Some top alternatives to Keeping include Zoho Desk, Hiver, Freshservice, Freshdesk, Teamwork Desk.

What are the best alternatives to Hiver?

Some top alternatives to Hiver include NuovoTeam, Gmelius, Stackby, mi.team, Picter.

Keeping vs Hiver Comparison

Last updated: May 22, 2026

Keeping

4.5(44 reviews)

Starting at $8 /User/Month

Free Trial
Large Enterprises
Medium Business

Keeping is a help desk software application, created for service provider organizations to use on the front lines of their businesses. It enables them to assign tickets to ticket agents, classify tickets into queues or d…

View Pricing Read Reviews

Hiver

4.6(819 reviews)

Starting at $19 /user/month

Free Trial
Large Enterprises
Medium Business

Hiver is an advanced cloud-based collaboration app that connects teams across the globe. It's essential to your daily work: stay up-to-date with your coworkers on mobile, web, desktop or apps. Hiver brings your email inb…

View Pricing Read Reviews

Hiver leads on user satisfaction with a 4.6-star rating across 819 reviews.

Keeping vs Hiver — at a glance

Feature	Keeping	Hiver
Rating	4.5 / 5	4.6 / 5
Reviews	44	819
Starting price	$8 /User/Month	$19 /user/month
Free trial	Yes	Yes
Free version	No	No
Best for	Large Enterprises, Medium Business, Small Business	Large Enterprises, Medium Business, Small Business
Category	Help Desk Software	Collaboration Software
Platforms	SaaS/Web/Cloud	SaaS/Web/Cloud, Mobile - Android, Mobile - iOS
API	Available	—
Support modes	Business Hours, Online	24/7 (Live rep), Online
Certifications	SOC 2	—
Data residency	US	—

Key differences between Keeping and Hiver

Pricing: Keeping starts at $8 /User/Month, while Hiver starts at $19 /user/month.
User satisfaction: Hiver scores higher with a 4.6-star average.
Deployment: Keeping supports SaaS/Web/Cloud; Hiver supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS.

Keeping vs Hiver — find the better fit before you commit.

Which tool fits your team best

Which is actually cheaper for your team size

Where each product wins, per real buyers

Most Help Desk Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.

Biggest differences

Features

Pricing

Buying details

Security

Buyer feedback

Integrations

Product tour

Other options

	Keeping (41) Talk to an expert Talk to an expert	Hiver (1249) Talk to an expert Talk to an expert

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Biggest differences

Affiliate Disclosure

Start here before you go deeper into features.

Keeping

Best for

Large Enterprises, Medium Business, Small Business

Hiver

Best for

Large Enterprises, Medium Business, Small Business

Keeping typically suits Large Enterprises and Medium Business. Hiver tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.

Description	Keeping is a help desk software application, created for service provider organizations to use on the front lines of their businesses. It enables them to assign tickets to ticket agents, ... Read More about Keeping	Hiver is an advanced cloud-based collaboration app that connects teams across the globe. It's essential to your daily work: stay up-to-date with your coworkers on mobile, web, desktop or ... Read More about Hiver
Entry Level Pricing	Starts from $8 , Billed Yearly	Starts from $19 , yearly
Free Trial Availability	Free Trial available	Get Free Trial
SpotScore What's this? ↗	8.2/10	8.4/10
User Ratings Based on verified Spotsaas reviews	4.49 (44)	4.58 (819)
	Get pricing help	Get pricing help

Software Demo

Demo

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How big is your team?

We tailor recommendations to companies your size.

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How do Keeping and Hiver Compare on Features?

Total Features	8 Features	11 Features
Unique Features	No unique features	No unique features
	Get Quote	Get Quote

Compare Keeping and Hiver on pricing

Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.

Pricing Option
Starting From	$8 , Billed Yearly	$19 , yearly
Pricing Plans	Team Get Started 2 Agent Minimum 5 Mailboxes 2 Workflows Show more + Organization Get Started 2 Agent Minimum Unlimited Mailboxes Unlimited Workflows Show more +	FREE Free Get Started Free plan includes: Multi-channel shared inboxes Ticketing Show more + LITE $24 /user/month Get Started Everything in Free; plus: Customer portalEnable your customers to track and raise issues by building a portal for your brand. Workflow automations Show more + GROWTH $34 /user/month Get Started Everything in Lite; plus: Analytics for team performance. Custom reports Show more + Browse all pricing plans
Pricing Page
	View detailed pricing	View detailed pricing

Other Details

Organization Types supported	Freelancers Large Enterprises Medium Business Small Business Individuals	Freelancers Large Enterprises Medium Business Small Business Individuals
Platforms Supported	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Browser Based (Cloud)	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Browser Based (Cloud)
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Not Available
	Get help choosing	Get help choosing

Security & Compliance

Certifications, data handling, and security controls for IT and compliance evaluators.

SOC 2	✓ Yes	—
HIPAA	✗ No	—
Audit Logs	✓ Yes	—
Data Residency	🇺🇸 US	—

Keeping User Reviews & Rating Comparison

User Ratings	4.49 (based on 44 reviews)	4.58 (based on 819 reviews)
Rating Distribution	24 16 1 0 0	973 237 23 8 8
Spotsaas Editor’s POV generated by AI	Buyer sentiment Buyer sentiment is positive across 41 reviews, with strong overall satisfaction. What buyers like Ticket assignment capabilities Historical data tracking Reporting features Common complaints Complex setup process Limited user interface design Can be overwhelming for new users	Buyer sentiment Buyer sentiment is very strong across 1249 reviews, with consistently positive feedback.
Pros and Cons	Extensive ticket management capabilities enhance efficiency. Tracks historical data for better decision-making. Offers reporting features for performance analysis. Setup can be complex and time-consuming. User interface may feel outdated.	No pros or cons available for this product
Positive Reviews	No reviews available for the product	No reviews available for the product
	Read reviews	Read reviews

List of Customers

Customers	Keeping_customers_0 Keeping_customers_1 Keeping_customers_2	No Customers information available.

Media and Screenshots

Screenshots	10 Screenshots	3 Screenshots
Videos	2 Videos	3 Videos

Top Alternatives to Keeping and Hiver in 2026

Alternatives	Zoho Desk 4.39 Hiver 4.58 Freshservice 4.68	NuovoTeam Gmelius 4.68 Stackby 4.94

Frequently asked questions

Which is better, Keeping or Hiver?: Hiver edges out the other on user ratings (4.6 vs 4.5). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
Do Keeping and Hiver offer a free trial?: Yes, both Keeping and Hiver offer a free trial.
What is the starting price of Keeping vs Hiver?: Keeping starts at $8 /User/Month. Hiver starts at $19 /user/month.
What are the top alternatives to Keeping?: Top alternatives to Keeping include Zoho Desk, Hiver, Freshservice, Freshdesk, Teamwork Desk.
What are the top alternatives to Hiver?: Top alternatives to Hiver include NuovoTeam, Gmelius, Stackby, mi.team, Picter.

Keeping vs Hiver Comparison

Keeping

Hiver

Keeping vs Hiver — at a glance

Key differences between Keeping and Hiver

Keeping vs Hiver — find the better fit before you commit.

Keeping

Hiver

Download this Keeping vs Hiver comparison

Biggest differences

Description

Entry Level Pricing

Free Trial Availability

SpotScore

User Ratings

Software Demo

Demo

Get shortlist help from a software advisor

How big is your team?

How do Keeping and Hiver Compare on Features?

Compare Keeping and Hiver on pricing

Other Details

Organization Types supported

Platforms Supported

Modes of support

API Support

Security & Compliance

Keeping User Reviews & Rating Comparison

List of Customers

Customers

Media and Screenshots

Screenshots

Videos

Top Alternatives to Keeping and Hiver in 2026

Related Blogs and Articles for Collaboration Software

Frequently asked questions