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8.9

Spot Score

Helprace - Help Desk Software

Helprace In-depth Pricing Details

Effortless help desk management and customer satisfaction.

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Main Features

  • Alerts (Escalation)
  • Automated Routing
  • Community Forums
  • Contract (SLA Management)

Pricing

  • Starts from $9/User/Month when Billed Yearly

  • Free Trial available

Request a Quote

Helprace Pricing

Claim a Free Trial

Free Trial

  • Yes, It's available

Helprace Pricing

  • Starts from $9/User/Month when Billed Yearly

Pricing Model

  • Free trial

  • Paid Plans (Subscription )

Claim a Free Trial

Pricing Plans

Tickets

  • Unlimited Mailboxes

  • Domain Mapping

  • Custom Domain SSL

  • Adaptive Smart Search

  • Drafts

  • Feedback Widget

  • User Profiles

  • Single Sign-On

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Community

  • Unlimited Articles & Storage

  • Domain Mapping

  • Custom Domain SSL

  • Adaptive Smart Search

  • Drafts

  • Feedback Widget

  • User Profiles

  • Single Sign-On

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Docs

  • Unlimited Articles & Storage

  • Domain Mapping

  • Custom Domain SSL

  • Adaptive Smart Search

  • Drafts

  • Feedback Widget

  • User Profiles

  • Single Sign-On

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Self-Service

  • Unlimited Articles & Storage

  • Domain Mapping

  • Custom Domain SSL

  • Self-Service Portal

  • Instant Answers

  • Agent Collision

  • Adaptive Smart Search

  • User Profiles

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Screenshots of the Helprace Pricing Page

Disclaimer: Pricing information for Helprace is provided by the software vendor or sourced from publicly accessible materials. Final cost negotiations and purchasing must be handled directly with the seller. For the latest information on pricing, visit website. Pricing information was last updated on .

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Why users might consider alternative to Helprace?

  • Helprace offers basic integrations, but lacks support for popular tools like Slack, Microsoft Teams, and CRM platforms. This can hinder seamless workflows for teams relying on these tools.

  • Helprace's modular pricing model requires purchasing separate plans for different features (e.g., Helpdesk, Community, Docs), which can become costly and confusing for users seeking an all-in-one solution.

  • Some users have reported that Helprace is slow to implement new features and improvements, which may be a drawback for businesses needing rapid enhancements.

  • While generally user-friendly, some users have encountered small UX issues, such as slow-loading forums, which can affect overall satisfaction.

  • Helprace's support is primarily through online tickets during business hours, which may not meet the needs of businesses requiring 24/7 assistance.

  • Users have noted that Helprace's reporting and analytics capabilities are basic, lacking advanced features like time tracking and customizable dashboards.

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Yes, Helprace software offers Free Trial.

Helprace offers Free Trial, Subscription.

The starting price of Helprace is $9/User/Month when Billed Yearly

Helprace Support

Contact

+1 877-744-1221

Customer Service

Business Hours

Online

Location

Tampa, Florida

This software is researched and edited by

Rajat Gupta is the founder of Spotsaas, where he reviews and compares software tools that help businesses work smarter. Over the past two years, he has analyzed thousands of products across CRM, HR, AI, and finance — combining real-world research with a strong foundation in commerce and the CFA program. He's especially curious about AI, automation, and the future of work tech. Outside of SpotSaaS, you'll find him on a badminton court or tracking the stock market.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].