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12 Best Freshservice Alternatives for Android in 2026

Explore 12 alternatives to Freshservice — vetted by our editors with real user reviews, pricing, and feature comparisons.

The 12 leading Freshservice alternatives, compared

Quick answer

The best replacements for Freshservice are Halo Service Desk, HaloITSM and Service Creatio. Halo Service Desk leads the list with a 4.6★ rating from real users. Compare all 12 on rating and pricing below.

Thinking about life after Freshservice? These 12 service desk software alternatives are the options most worth your time, ranked by SpotScore (real-user satisfaction and market presence), ratings, and pricing. We check every tool ourselves. The table sums them up quickly; the breakdowns below give you the reasoning.

ProductSpotScoreRatingPricingBest for
Halo Service DeskEffortlessly manage IT support with Halo.★★★★★ 4.6(25)Freefrom $40 /User/Monthteams of all sizes
HaloITSMStreamline IT service management for seamless operations.★★★★★ 4.84(16)FreeFree Trial · Subscription · Quotation Basedteams of all sizes
Service CreatioStreamline your service requests with ease.★★★★★ 4.6(10)Freefrom $45 /User/Monthteams of all sizes
Motadata ServiceOpAI-Driven IT Service Management for Digital TransformationNot yet ratedFreeFree Trial · Quotation Basedteams of all sizes
HEINZELMANN Service.DeskStreamline inquiries, resolve issues - elevate organizational excellence.Not yet ratedQuotation Basedteams of all sizes
NeoforceEmpower your business with efficiency and precision.Not yet ratedFreeFreemium · Subscriptionteams of all sizes
HoppsSay goodbye to technical headaches with Hopps.Not yet ratedQuotation Basedteams of all sizes
Alemba Service ManagerEnhance efficiency and streamline processes effortlessly.★★★★ 4.05(63)Quotation Basedteams of all sizes
SuptaskStreamline teamwork with seamless ticketing.★★★★★ 4.8(24)FreeFreemium · Subscription · Quotation Basedteams of all sizes
GLPIElevate your management with streamlined efficiency.★★★★★ 4.73(40)FreeFree Trial · Open-source · Subscriptionteams of all sizes
ScopedeskStreamlining support, satisfied customers, simplified.★★★★★ 5(1)FreeFree Trial · Freemium · Subscriptionteams of all sizes
RichdeskEmpower exceptional customer service and support with RichDesk.★★★★ 3.75(2)FreeFree Trial · Quotation Basedteams of all sizes
Halo Service Desk - Service Desk Software

Halo Service Desk

Effortlessly manage IT support with Halo.

Best for: SMB teams · Mid-market · Enterprise

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What is Halo Service Desk?

Halo Service Desk Software is a cloud-based, web-based application that enables user to manage IT and technical support service desk via a single pane of glass. It provides powerful set of capabilities that makes it easy for agents to deliver fast, first call resolution while improving customer ...

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Free Trial
HaloITSM - Service Desk Software

HaloITSM

Streamline IT service management for seamless operations.

Best for: SMB teams · Mid-market · Enterprise

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What is HaloITSM?

HaloITSM helps businesses better serve their customers with reliable IT services. Our white label platform offers the ability to enhance your brand visibility. Through this software, teams can track, plan and raise tickets based on the content in our knowledge base. A dashboard helps you keep ...

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Free Trial·

HaloITSM offers custom pricing plan

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Service Creatio - Service Desk Software

Service Creatio

Streamline your service requests with ease.

Best for: SMB teams · Mid-market · Enterprise

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What is Service Creatio?

Service Creatio is a no-code service desk platform for IT and customer support teams that need automated ticket routing, escalation rules, and knowledge base integration without custom development. It includes a no-code process designer, but teams with limited technical configuration experience ...

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Free TrialTry Free →·

Service Creatio offers custom pricing plan

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Motadata ServiceOp

AI-Driven IT Service Management for Digital Transformation

Best for: SMB teams · Mid-market · Enterprise

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What is Motadata ServiceOp?

Motadata ServiceOps is an ITIL-compliant IT Service Management (ITSM) platform built on the Deep Learning Framework for IT Operations (DFIT). This AI-enabled solution empowers IT organizations to accelerate changes across people, processes, and technology, driving significant improvements in ...

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Free TrialTry Free →·

Motadata ServiceOp offers custom pricing plan

HEINZELMANN Service.Desk

HEINZELMANN Service.Desk

Streamline inquiries, resolve issues - elevate organizational excellence.

Best for: SMB teams · Mid-market · Enterprise

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What is HEINZELMANN Service.Desk?

Introducing HEINZELMANN Service.Desk, a robust full-service management software solution that redefines inquiry and problem handling in any organization. Say goodbye to chaotic email threads and missed deadlines with our revolutionary platform tailored to boost efficiency and effectiveness ...

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HEINZELMANN Service.Desk offers custom pricing plan

Neoforce

Neoforce

Empower your business with efficiency and precision.

Best for: SMB teams · Mid-market · Enterprise

Try for Free

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What is Neoforce?

Revolutionize the way you manage your business operations with Neoforce, the ultimate solution for modern enterprises. Our innovative software empowers businesses to streamline their day-to-day tasks with unmatched flexibility and efficiency. With Neoforce, you can stay on top of every aspect ...

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Hopps - New SaaS Software

Hopps

Say goodbye to technical headaches with Hopps.

Best for: SMB teams · Mid-market · Enterprise

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What is Hopps?

Hopps is an instant onscreen service from reliable, cloud-based experts adept at using 30+ top tools. From Facebook Ads to WordPress and Data Studio, they can help you with your technical issues. The vetted experts make sure you don't have to find the right person to solve your problem - they ...

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Hopps offers custom pricing plan

Alemba Service Manager - Service Desk Software

Alemba Service Manager

Enhance efficiency and streamline processes effortlessly.

Best for: SMB teams · Mid-market · Enterprise

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What is Alemba Service Manager?

Alemba Service Manager is designed to help departments, such as HR and Facilities, provide users with better services and a seamless experience. Trusted by countless enterprise-level organizations all over the world, this IT Service Management tool boasts a powerful integration platform, ...

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Alemba Service Manager offers custom pricing plan

Suptask - Service Desk Software

Suptask

Streamline teamwork with seamless ticketing.

Best for: SMB teams · Mid-market · Enterprise

Try for Free

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What is Suptask?

Suptask revolutionizes ticketing in teams. Our platform facilitates a seamless transition between conversation on Slack to a comprehensive ticketing system without needing to exit the app. We promote inter-team collaboration, eliminating obstacles between teams, and drastically reducing ...

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Starts from $18/Month when Billed Yearly, also offers free forever plan

GLPI - Service Desk Software

GLPI

Elevate your management with streamlined efficiency.

Best for: SMB teams · Mid-market · Enterprise

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What is GLPI?

GLPI is an award-winning Service Management platform that allows its users to centrally manage help desk, CMDB, and asset management while also providing access to project management, financial management, configuration, and administrative capabilities. A powerful solution for companies of all ...

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Free TrialTry Free →
Scopedesk - Service Desk Software

Scopedesk

Streamlining support, satisfied customers, simplified.

Best for: SMB teams · Mid-market · Enterprise

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What is Scopedesk?

Scopedesk is a Help Desk Software as a Service that streamlines ticket management on both sides of the help desk. It offers powerhouse features such as Multiple Ticket Queues, Predefined Ticket Actions, Full Ticket History, and Email Notifications. This service is suitable for businesses of any ...

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Free Trial·

Starts from $79/Month, also offers free forever plan

Richdesk - Service Desk Software

Richdesk

Empower exceptional customer service and support with RichDesk.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

Add to compare

What is Richdesk?

RichDesk is an innovative helpdesk and asset management software solution designed to optimize customer service and employee support. It contains all the necessary features to do just that – incident and service templates, email and knowledge base templates, resource calendars, CMDB with asset ...

Read more about Richdesk
Free Trial·

Richdesk offers custom pricing plan

How Freshservice competitors stack up

Buyers comparing Freshservice usually weigh it against these 12 service desk software competitors, starting with Halo Service Desk, HaloITSM and Service Creatio. Each is compared against Freshservice on rating, pricing and feature coverage below.

What else works like Freshservice?

Searches for "sites like Freshservice" and "apps like Freshservice" land on the same shortlist as "Freshservice alternatives" — the 12 options below cover both, whether you want a like-for-like replacement or something lighter.

Why each one belongs on this list

Halo Service DeskBest for teams of all sizes

Cloud-based deployment options

Watch for: May require training for agents

HaloITSMBest for teams of all sizes

Modern interface that is easy to use and navigate.

Watch for: Some settings can be challenging to find due to high level of customization.

Service CreatioBest for teams of all sizes

Automates end-user support

Watch for: Learning curve for new users

Motadata ServiceOpBest for teams of all sizes
HEINZELMANN Service.DeskBest for teams of all sizes
NeoforceBest for teams of all sizes
HoppsBest for teams of all sizes

Instant technical support

Watch for: Limited to specific tools

Alemba Service ManagerBest for teams of all sizes

Provides user-friendly dashboard view with customization options.

Watch for: Lack of modern features like AI integration and knowledge base integration in older versions.

SuptaskBest for teams of all sizes

User-friendly interface that simplifies task management and enhances collaboration among teams.

Watch for: Complexity in features and customizations can be overwhelming for new users without adequate support or guidance.

GLPIBest for teams of all sizes

Highly customizable open-source IT asset management and support ticket system with a strong supporting community.

Watch for: Newcomers may find the richness of features and customizations overwhelming without proper support.

ScopedeskBest for teams of all sizes

Streamlined ticket management

Watch for: Basic reporting features

RichdeskBest for teams of all sizes

Comprehensive asset management

Watch for: Limited customization options

Why teams look for a Freshservice alternative

Most people weighing a Freshservice alternative are reacting to the same handful of pain points:

  • Limited customization options
  • May require training for new users
  • Basic reporting features
  • Not suitable for large enterprises

What to consider when replacing Freshservice

A quick data read across all 12 service desk software alternatives: 9 offer a free tier; paid plans run $40–$45, with Halo Service Desk the cheapest entry point; and Scopedesk is the highest rated at 5 across 1 reviews.

Our ranking, explained simply.

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

The top-rated alternatives to Freshservice are Scopedesk (5.0★), HaloITSM (4.8★), Suptask (4.8★). Compare all 12 alternatives side-by-side above.

When evaluating alternatives to Freshservice, prioritize: Ticket Management, Ticketing System, Self Service Portal, Multi-Channel Communication, Incident Management, transparent pricing, free trial availability, and integrations with your existing tools. Use the filters above to compare by feature, budget, and team size.

Freshservice starts from $19 /User/Month. Many alternatives offer similar functionality at different price points — some with free tiers, others with more flexible per-seat pricing. Use the filters above to narrow by budget.

Migration difficulty depends on how deeply Freshservice is integrated into your workflows. Most alternatives offer data export/import tools and dedicated onboarding support. We recommend narrowing to 2–3 options, running a free trial, and checking each vendor's migration guides before committing.

Which Freshservice alternative wins for your team?

  • On a budget / just exploring: start with a free tier — Halo Service Desk, HaloITSM and Service Creatio let you evaluate without paying upfront.
  • If real-user ratings matter most: Scopedesk has the strongest star rating (5★) among the options with verified reviews.

Switching from Freshservice the smart way

Plan your Freshservice migration around your data. Export it, confirm the new tool imports it without loss, and check that the workflows you depend on still work. Run a pilot on a free plan first, and keep Freshservice open until the switch is complete.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].