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Freshservice Alternatives: 7 Options Compared, Including Free (2026)

Explore 7 alternatives to Freshservice — vetted by our editors with real user reviews, pricing, and feature comparisons.

The 7 leading free Freshservice alternatives, compared

Quick answer

The best free replacements for Freshservice are ALVAO Service Desk, Halo Service Desk and BMC Helix ITSM. ALVAO Service Desk leads the list with a 4.61★ rating from real users. Compare all 7 on rating and pricing below.

Thinking about life after Freshservice? These 7 service desk software free alternatives are the options most worth your time, ranked by SpotScore (real-user satisfaction and market presence), ratings, and pricing. We check every tool ourselves. The table sums them up quickly; the breakdowns below give you the reasoning.

ProductSpotScoreRatingPricingBest for
ALVAO Service DeskEfficiently manage requests and streamline workflows with ALVAO Service Desk.—★★★★★ 4.61(36)Freefrom $3 /User/Monthteams of all sizes
Halo Service DeskEffortlessly manage IT support with Halo.—★★★★★ 4.6(25)Freefrom $40 /User/Monthteams of all sizes
BMC Helix ITSMStreamline customer interactions with Helix.—★★★★☆ 3.59(278)FreeFree Trial · Quotation Basedteams of all sizes
TechExcel ServiceWiseStreamline your IT processes with ease.—★★★☆☆ 3.13(4)FreeFree Trial · Quotation Basedteams of all sizes
HaloITSMStreamline IT service management for seamless operations.—★★★★★ 4.84(16)FreeFree Trial · Subscription · Quotation Basedteams of all sizes
InvGate Service DeskStreamlining service operations, one ticket at a time.—★★★★★ 4.51(43)FreeFree Trial · Quotation Basedteams of all sizes
Service CreatioStreamline your service requests with ease.—★★★★★ 4.6(10)Freefrom $45 /User/Monthteams of all sizes
ALVAO Service Desk - Service Desk Software

ALVAO Service Desk

Efficiently manage requests and streamline workflows with ALVAO Service Desk.

Best for: SMB teams · Mid-market · Enterprise

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4.6

36 verified reviews

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What is ALVAO Service Desk?

ALVAO Service Desk is a powerful tool for internal service teams, designed for ease of use and fostering effective communication. This software solution enables companies to gain an effective look into their workload with clearer priorities, better organization of departments, and improved ...

Read more about ALVAO Service Desk
Free TrialTry Free →
Halo Service Desk - Service Desk Software

Halo Service Desk

Effortlessly manage IT support with Halo.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

4.6

25 verified reviews

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What is Halo Service Desk?

Halo Service Desk Software is a cloud-based, web-based application that enables user to manage IT and technical support service desk via a single pane of glass. It provides powerful set of capabilities that makes it easy for agents to deliver fast, first call resolution while improving customer ...

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BMC Helix ITSM - Service Desk Software

BMC Helix ITSM

Streamline customer interactions with Helix.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

3.6

278 verified reviews

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What is BMC Helix ITSM?

Helix is a Customer Management solution that provides organizations with a single platform to manage all customer interactions—from online service requests to out-of-the-box service desk functionality. A single, comprehensive view of each customer allows Helix to improve key processes, ...

Read more about BMC Helix ITSM
Free Trial·

BMC Helix ITSM offers custom pricing plan

TechExcel ServiceWise - Service Desk Software

TechExcel ServiceWise

Streamline your IT processes with ease.

Best for: SMB teams · Mid-market · Enterprise

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3.1

4 verified reviews

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What is TechExcel ServiceWise?

TechExcel ServiceWise is a robust ticketing system solution designed to meet the needs of enterprises. Through its robust functionality, you can host and execute ITIL and other IT processes. This software package has all the features you need in a ticketing system, like ticketing, workflow, ...

Read more about TechExcel ServiceWise
Free Trial·

TechExcel ServiceWise offers custom pricing plan

HaloITSM - Service Desk Software

HaloITSM

Streamline IT service management for seamless operations.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

4.8

16 verified reviews

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What is HaloITSM?

HaloITSM helps businesses better serve their customers with reliable IT services. Our white label platform offers the ability to enhance your brand visibility. Through this software, teams can track, plan and raise tickets based on the content in our knowledge base. A dashboard helps you keep ...

Read more about HaloITSM
Free Trial·

HaloITSM offers custom pricing plan

InvGate Service Desk - Service Desk Software

InvGate Service Desk

Streamlining service operations, one ticket at a time.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

4.5

43 verified reviews

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What is InvGate Service Desk?

InvGate Service Desk is an IT service desk platform with e-ticketing, helpdesk, inventory management, and customizable reporting. It provides end-to-end support for customer-facing and internal service operations for businesses and organizations of any size.

Read more about InvGate Service Desk
Free TrialTry Free →·

InvGate Service Desk offers custom pricing plan

Service Creatio - Service Desk Software

Service Creatio

Streamline your service requests with ease.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

4.6

10 verified reviews

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What is Service Creatio?

Service Creatio is a no-code service desk platform for IT and customer support teams that need automated ticket routing, escalation rules, and knowledge base integration without custom development. It includes a no-code process designer, but teams with limited technical configuration experience ...

Read more about Service Creatio
Free TrialTry Free →·

Service Creatio offers custom pricing plan

How Freshservice competitors stack up

Buyers comparing Freshservice usually weigh it against these 7 service desk software competitors, starting with ALVAO Service Desk, Halo Service Desk and BMC Helix ITSM. Each is compared against Freshservice on rating, pricing and feature coverage below.

What else works like Freshservice?

Searches for "sites like Freshservice" and "apps like Freshservice" land on the same shortlist as "Freshservice alternatives" — the 7 options below cover both, whether you want a like-for-like replacement or something lighter.

Why each one belongs on this list

ALVAO Service DeskBest for teams of all sizes

Easy to use service desk with all necessary features for incident, problem, and service management.

Watch for: Knowledge base and integration with certain tools like TeamViewer could be improved.

Halo Service DeskBest for teams of all sizes

Cloud-based deployment options

Watch for: May require training for agents

BMC Helix ITSMBest for teams of all sizes

Comprehensive customer view

Watch for: Complex setup process

TechExcel ServiceWiseBest for teams of all sizes

Robust ticketing system

Watch for: Complex setup process

HaloITSMBest for teams of all sizes

Modern interface that is easy to use and navigate.

Watch for: Some settings can be challenging to find due to high level of customization.

InvGate Service DeskBest for teams of all sizes

User-friendly interface

Watch for: Limited advanced features

Service CreatioBest for teams of all sizes

Automates end-user support

Watch for: Learning curve for new users

Why teams look for a Freshservice alternative

Most people weighing a Freshservice alternative are reacting to the same handful of pain points:

  • Limited customization options
  • May require training for new users
  • Basic reporting features
  • Not suitable for large enterprises

What to consider when replacing Freshservice

A quick data read across all 7 service desk software free alternatives: 7 offer a free tier; paid plans run $3–$45, with ALVAO Service Desk the cheapest entry point; and HaloITSM is the highest rated at 4.84★ across 16 reviews.

Our ranking, explained simply.

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

The top-rated alternatives to Freshservice are HaloITSM (4.8★), ALVAO Service Desk (4.6★), Halo Service Desk (4.6★). Compare all 7 alternatives side-by-side above.

When evaluating alternatives to Freshservice, prioritize: Ticket Management, Ticketing System, Self Service Portal, Multi-Channel Communication, Incident Management, transparent pricing, free trial availability, and integrations with your existing tools. Use the filters above to compare by feature, budget, and team size.

Freshservice starts from $19 /User/Month. Many alternatives offer similar functionality at different price points — some with free tiers, others with more flexible per-seat pricing. Use the filters above to narrow by budget.

Migration difficulty depends on how deeply Freshservice is integrated into your workflows. Most alternatives offer data export/import tools and dedicated onboarding support. We recommend narrowing to 2–3 options, running a free trial, and checking each vendor's migration guides before committing.

Which Freshservice alternative wins for your team?

Switching from Freshservice the smart way

Plan your Freshservice migration around your data. Export it, confirm the new tool imports it without loss, and check that the workflows you depend on still work. Run a pilot on a free plan first, and keep Freshservice open until the switch is complete.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].