Customer Service Management is a crucial component of any successful business. It is the process of managing interactions with customers and ensuring their satisfaction with the products or services offered. This includes handling inquiries, complaints, and providing support to customers. At its core, Customer Service Management is about building and maintaining strong relationships with customers. It involves understanding their needs and addressing any issues promptly and effectively. With the rise of online shopping and digital platforms, customers now have various channels to reach out to businesses, making the role
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Rajat Gupta is the founder of Spotsaas, where he reviews and compares software tools that help businesses work smarter. Over the past two years, he has analyzed thousands of products across CRM, HR, AI, and finance — combining real-world research with a strong foundation in commerce and the CFA program. He's especially curious about AI, automation, and the future of work tech. Outside of SpotSaaS, you'll find him on a badminton court or tracking the stock market.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
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