Top 10 Dialpad Contact Center Alternatives 2026
Revolutionize global collaboration with AI-powered customer intelligence.
Main Features
- Automated Routing
- Call Monitoring
- Call Recording
- IVR Support
Pricing
Starts from $75/User/Month
Free Trial available
Dialpad Contact Center is a Contact Center Operations Software platform with a user rating of 4.8★ based on 35 reviews. Teams looking for alternatives typically need better pricing flexibility, easier deployment, or a closer feature fit for their specific use case. Below you'll find 10 vetted Contact Center Operations Software alternatives ranked by user rating, with filters to narrow by pricing, platform, and features — so you can find the right fit for 2026.
Dialpad Contact Center vs Top Alternatives at a Glance
Side-by-side comparison of pricing, user rating, and free trial availability to help you decide faster.
| Tool | Best For | Pricing | Rating | Free Option |
|---|---|---|---|---|
| Dialpad Contact Center Current | Contact Center Operations Software | $75 | 4.8 ★ | ✓ Yes |
 UJET | Contact Center Operations Software | Custom pricing | 4.9 ★ | ✗ No |
 JustCall | Contact Center Operations Software | $20 | 4.8 ★ | ✗ No |
 3CX | Contact Center Operations Software | $175 | 4.6 ★ | ✓ Yes |
 VICIdial | Contact Center Operations Software | — | 4.5 ★ | ✗ No |
 Genesys PureEngage | Contact Center Operations Software | Free trial | 4.4 ★ | ✓ Yes |
Showing 1-10 out of 10
List of the Top Dialpad Contact Center alternatives as of October 2026
Compare business software, products, and services to find the best solution for your business or organization. Use the filters on the left to drill down by category, pricing, features, market segment, user ratings, and more.
UJET — 4.89★
Revolutionizing contact centers for ultimate efficiency.
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What is UJET?
UJET is a contact center operations' software application designed to re-invent the way contact centers are managed through integrated case management, sales force automation and soft phone capabilities. Its provide a flexible and scalable solution that will increase employee efficiency, ...
Read moreWhat reviewers like about UJET
- Scalable solution
- Integrated case management
- Enhanced productivity
Where UJET falls short
- Complex setup
- Requires training
- Limited customization options
Common Features
-
Automated Routing
-
IVR Support
-
Call Recording
+ 1 more
Unique Features
-
Multi-Channel Communication
Pricing
UJET offers custom pricing plan
JustCall — from $20 · 4.85★
Unlock the full potential of your contact center.
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What is JustCall?
The JustCall family of contact center software solutions provides everything needed to gain more insight into all aspects of the business, including systems integration, reporting, workforce management and analytics. Its easy-to-use, unified solution is designed to get user up and running fast. ...
Read moreWhat reviewers like about JustCall
- User-friendly interface
- Real-time analytics
- Quick setup
Where JustCall falls short
- Limited advanced features
- May lack customization
- Pricing can be high
Common Features
-
Call Recording
-
IVR Support
-
Call Monitoring
+ 1 more
Unique Features
-
Multi-Channel Communication
Pricing
Starts from $20/User/Month when Billed Yearly
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3CX — from $175 · 4.63★
Revolutionizing communication with advanced contact center technology.
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What is 3CX?
3CX is a powerful cloud-based contact center solution designed for companies of all sizes. The software-based solution delivers an exceptional user experience across all platforms, and can be deployed on premise or in the Cloud. With cutting edge softphones and an intuitive interface, the 3CX ...
Read moreWhat reviewers like about 3CX
- Cloud-based solution
- Exceptional user experience
- Intuitive interface
Where 3CX falls short
- May require technical expertise
- Pricing can be high
- Limited advanced analytics
Common Features
-
IVR Support
-
Call Recording
-
Call Monitoring
+ 1 more
Unique Features
-
Multi-Channel Communication
Pricing
Starts from $175/Year, also offers free forever plan
VICIdial — 4.47★
Efficiently manage contact centers with VICIdial.
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What is VICIdial?
VICIdial is enterprise class contact center software that delivers an intuitive solution for small, medium, and large contact centers. VICIdial supports blended contact center operations and includes the tools you need to quickly: Plan telephonic and self-service channels, Reputation ...
Read moreWhat reviewers like about VICIdial
- Enterprise-class features
- Blended operations support
- Comprehensive tools
Where VICIdial falls short
- Complex setup process
- Requires IT support
- Can be overwhelming for small teams
Common Features
-
IVR Support
-
Call Recording
-
Call Monitoring
+ 1 more
Unique Features
-
Call List Management
Genesys PureEngage — 4.4★
Streamline operations, elevate service with PureEngage.
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What is Genesys PureEngage?
PureEngage is a SaaS-based, contact center operation's software that addresses the needs of call center, business process outsourcing and customer service organizations. PureEngage centralizes key back-office functions and standardizes and automates business processes to deliver excellent ...
Read moreWhat reviewers like about Genesys PureEngage
- Centralizes operations
- Automates processes
- Improves visibility
Where Genesys PureEngage falls short
- Complex setup
- May require training
- Pricing may be high
Common Features
-
Automated Routing
-
IVR Support
-
Call Recording
+ 1 more
Unique Features
-
Multi-Channel Communication
Pricing
Free Trial available
Genesys PureEngage offers custom pricing plan
ice Contact Center — 3.7★
Boost efficiency and cut costs with ice Contact Center.
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What is ice Contact Center?
The ice Contact Center software is designed for all businesses, large or small, who want to increase the productivity of their agents and reduce the cost of supporting their customer service initiatives. The real-time nature of ice means that business will see performance metrics in near-real ...
Read moreWhat reviewers like about ice Contact Center
- Real-time performance metrics
- Cost reduction
- Increased agent productivity
Where ice Contact Center falls short
- May lack advanced features
- Limited customization options
- Integration challenges
Common Features
-
Real-time Dashboard
-
Automated Routing
-
IVR Support
+ 1 more
Unique Features
-
Multi-Channel Communication
Pricing
ice Contact Center offers custom pricing plan
Zultys MXIE — 3.98★
Empowering businesses, delighting customers.
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What is Zultys MXIE?
Zultys Contact Center Operations Software offers innovative features that bring benefits to the business and helps user to stay ahead of competition. With enhanced analytics, mobility, adaptability, and many other capabilities, MXIE is the software that makes business agent more productive, ...
Read moreWhat reviewers like about Zultys MXIE
- Innovative features
- Enhanced analytics
- Mobile capabilities
Where Zultys MXIE falls short
- Learning curve for new users
- Limited integrations
- Pricing may be high
Common Features
-
Automated Routing
-
IVR Support
-
Call Recording
+ 1 more
Unique Features
-
Historical Reporting
Pricing
Zultys MXIE offers custom pricing plan
Avaya Aura — 4.09★
Streamline your call center with Avaya Aura.
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What is Avaya Aura?
Avaya Aura is a contact center operation software designed to help business to streamline the call center operations, improve agent efficiency and performance, and continuously enhance the customer experience. Avaya Aura will help user to meet the business and technology goals by providing ...
Read moreWhat reviewers like about Avaya Aura
- Efficient, reliable call routing and management well-suited to large-scale contact centers.
- Easy to use and user-friendly, even in high-stress call-center roles.
- Strong unified communications with rich standards-based APIs and Web services via Avaya Breeze.
Where Avaya Aura falls short
- Integrating other software with the platform can be difficult.
- Investment and entry price point are significant.
- Settings can be complicated and support documentation is not well organized.
Common Features
-
Automated Routing
-
IVR Support
-
Call Recording
+ 1 more
Unique Features
-
Multi-Channel Communication
Pricing
Avaya Aura offers custom pricing plan
NICE inContact CXone — 4.12★
Streamline operations and drive exceptional customer experiences.
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What is NICE inContact CXone?
NICE CXone, the Contact Center Operations Suite from NICE offers a single platform that enables user to deploy effective real-time customer engagement across multiple channels. Improve performance, reduce costs, and streamline operations with one system that delivers the features and ...
Read moreWhat reviewers like about NICE inContact CXone
- Single platform solution
- Real-time engagement
- Multi-channel support
Where NICE inContact CXone falls short
- Complex setup
- May require training
- Pricing may be high for small businesses
Common Features
-
Automated Routing
-
IVR Support
-
Call Recording
+ 1 more
Unique Features
-
Multi-Channel Communication
Pricing
NICE inContact CXone offers custom pricing plan
CloudCall — 4.32★
Unleash the power of conversations for business success.
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What is CloudCall?
CloudCall is a cloud telephony platform that integrates with CRM systems to log calls, sync contacts, and centralize communication records. It includes local presence dialing, pre-recorded voicemail drop, and automated call logging to reduce manual data entry for sales and support teams.
Read moreWhat reviewers like about CloudCall
- Integration with CRM, enhancing productivity and data accuracy.
- Efficient remote working capabilities, allowing calls from anywhere with CRM integration.
- Automated call logging, saving time on manual data entry.
Where CloudCall falls short
- Lack of video calling feature, limiting communication options.
- Issues with call quality, occasional outages, and service reliability.
- Complex configuration setup for newcomers, increasing the learning curve.
Common Features
-
Call Recording
-
Call Monitoring
-
IVR Support
Unique Features
-
Contact Database
-
Multi-Channel Communication
Pricing
CloudCall offers custom pricing plan
Who competes with Dialpad Contact Center?
There are 10 direct Dialpad Contact Center competitors in Contact Center Operations Software. The ones that come up most often are UJET, JustCall and 3CX. Each is compared against Dialpad Contact Center on rating, pricing and feature coverage below.
Tools similar to Dialpad Contact Center
Searches for "sites like Dialpad Contact Center" and "apps like Dialpad Contact Center" land on the same set of options as "Dialpad Contact Center alternatives" — the 10 options below cover both, whether you want a like-for-like replacement or something lighter.
What each pick gets right
Real-time performance metrics
Watch for: May lack advanced features
Efficient, reliable call routing and management well-suited to large-scale contact centers.
Watch for: Integrating other software with the platform can be difficult.
Integration with CRM, enhancing productivity and data accuracy.
Watch for: Lack of video calling feature, limiting communication options.
Why teams look for a Dialpad Contact Center alternative
The reasons teams outgrow Dialpad Contact Center are fairly consistent:
- Requires internet connection
- Learning curve for AI features
- Limited offline capabilities
How to judge a Dialpad Contact Center alternative
How the 10 alternatives line up on price and ratings: 2 offer a free tier; and UJET is the highest rated at 4.89★ across 539 reviews.
How the scoring works.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
