Avaya Aura Review: Is It The Right Contact Center Operations Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
Avaya Aura offers custom pricing plan
Overview
Pricing
Features
Buyer feedback
Alternatives
Media
Support
FAQ
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What is Avaya Aura?
Avaya Aura is a contact center operation software designed to help business to streamline the call center operations, improve agent efficiency and performance, and continuously enhance the customer experience. Avaya Aura will help user to meet the business and technology goals by providing exceptional support for inbound, outbound and multichannel communication capabilities.
Pricing
Avaya Aura offers custom pricing plan
Best For
Suited for small teams, SMBs, and enterprise
Avaya Aura Software Demo
Avaya Aura was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider Avaya Aura
- Team types
- Large Enterprises, Medium Business
Why teams choose Avaya Aura
Efficient, reliable call routing and management well-suited to large-scale contact centers.
Easy to use and user-friendly, even in high-stress call-center roles.
Strong unified communications with rich standards-based APIs and Web services via Avaya Breeze.
Is Avaya Aura right for you?
Avaya Aura pros and cons
- Avaya Aura pros
Efficient, reliable call routing and management well-suited to large-scale contact centers.
Easy to use and user-friendly, even in high-stress call-center roles.
Strong unified communications with rich standards-based APIs and Web services via Avaya Breeze.
- Avaya Aura cons
Integrating other software with the platform can be difficult.
Investment and entry price point are significant.
Ready to try it?
Get started with Avaya Aura
Connect with the team for a personalised demo.
Still comparing?
See how it stacks up
Compare Avaya Aura side-by-side with top Contact Center Operations Software alternatives.
What is the pricing of Avaya Aura?
Avaya Aura uses custom pricing — plans are tailored to your team size and needs. Contact them for a quote.
Avaya Aura Pricing Plans
Weighing your options?
Not sure if Avaya Aura fits your budget?
Avaya Aura reviews and ratings
Buyer sentiment
Buyer sentiment is positive across 79 reviews, with strong overall satisfaction.
What buyers like
- Efficient, reliable call routing and management well-suited to large-scale contact centers.
- Easy to use and user-friendly, even in high-stress call-center roles.
- Strong unified communications with rich standards-based APIs and Web services via Avaya Breeze.
Common complaints
- Integrating other software with the platform can be difficult.
- Investment and entry price point are significant.
- Settings can be complicated and support documentation is not well organized.
Are you using Avaya Aura?
- See if Avaya Aura fits your business
- Real pricing — no sales pressure
- A demo or quick answers, your call
Step 1 of 4
How big is your team?
We tailor recommendations to companies your size.
What are the features of Avaya Aura?
In Incident, you may automate your work flow process for new requests by using automatic routing. It instructs the system on when and where…
The process of listening in on employee calls to improve communication and customer service is known as call monitoring. It's most typically…
Call recording is a software feature that records phone conversations and stores them for future reference. This feature is commonly used in…
IVR stands for interactive voice response. It is a technology that allows humans to communicate with a computer-controlled phone system by u…
Multi-Channel Customer Service encompasses a variety of platforms such as phone, email, live chat, social media, and self-service channels s…
Alternatives to Avaya Aura
Avaya Aura Support Options
Frequently Asked Questions About Avaya Aura
Common questions buyers ask before choosing Avaya Aura.
Avaya Aura is a Contact Center Operations Software. Avaya Aura offers Multi-Channel Communication, Automated Routing, IVR Support, Call Recording and many more functionalities.
Buyers commonly note the following limitations of Avaya Aura: Integrating other software with the platform can be difficult.; Investment and entry price point are significant.; Settings can be complicated and support documentation is not well organized..
Some top alternatives to Avaya Aura includes contactSPACE, uContact, Call Center Studio, 3CX and ipSCAPE.
Avaya Aura offers Quotation Based pricing model
The starting price is not disclosed by Avaya Aura. You can visit Avaya Aura pricing page to get the latest pricing.
Ready to try it?
Get started with Avaya Aura
Get connected with the team for a personalised demo.
About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].