Avaya Aura Review: Is It The Right Contact Center Operations Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
Avaya Aura offers custom pricing plan
Overview
Pricing
Features
Buyer feedback
Alternatives
Media
Support
FAQ
Blogs
What is Avaya Aura?
Avaya Aura is a contact center operation software designed to help business to streamline the call center operations, improve agent efficiency and performance, and continuously enhance the customer experience. Avaya Aura will help user to meet the business and technology goals by providing exceptional support for inbound, outbound and multichannel communication capabilities.
Pricing
Avaya Aura offers custom pricing plan
Best For
Suited for solo users, small teams, SMBs, and enterprise
Avaya Aura Software Demo
Avaya Aura was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider Avaya Aura
- Team types
- Large Enterprises, Medium Business
Why teams choose Avaya Aura
Efficient, reliable call routing and management well-suited to large-scale contact centers.
Easy to use and user-friendly, even in high-stress call-center roles.
Strong unified communications with rich standards-based APIs and Web services via Avaya Breeze.
Is Avaya Aura right for you?
Avaya Aura pros and cons
- Avaya Aura pros
Efficient, reliable call routing and management well-suited to large-scale contact centers.
Easy to use and user-friendly, even in high-stress call-center roles.
Strong unified communications with rich standards-based APIs and Web services via Avaya Breeze.
- Avaya Aura cons
Integrating other software with the platform can be difficult.
Investment and entry price point are significant.
Ready to try it?
Get started with Avaya Aura
Connect with the team for a personalised demo.
Still comparing?
See how it stacks up
Compare Avaya Aura side-by-side with top Contact Center Operations Software alternatives.
What is the pricing of Avaya Aura?
Avaya Aura uses custom pricing — plans are tailored to your team size and needs. Contact them for a quote.
Avaya Aura reviews and ratings
Buyer sentiment
Buyer sentiment is positive across 79 reviews, with strong overall satisfaction.
What buyers like
- Efficient, reliable call routing and management well-suited to large-scale contact centers.
- Easy to use and user-friendly, even in high-stress call-center roles.
- Strong unified communications with rich standards-based APIs and Web services via Avaya Breeze.
Common complaints
- Integrating other software with the platform can be difficult.
- Investment and entry price point are significant.
- Settings can be complicated and support documentation is not well organized.
Are you using Avaya Aura?
What users are saying
MA
Marco A
10/04/20
It allows me to carry several lines and phone calls simultaneously
What do you like best? It has allowed me to administer in a much faster and more efficient way the attention to my clients, more than anything it ...
Read more
JS
Jimmy S
09/30/20
Esta plataforma te permite tener una interaccion mas efectiva con los usuarios
What do you like best? Esta plataforma te permite tener una interaccion mas efectiva con los usuarios, proporciona una diversidad de ...
Read more
AI
Administrator in Information Technology and Services
06/30/20
Avaya Aura is so far the most widely use tools for contact center based on my experience.
What do you like best? I like the way it manage and routes call it is very efficient. What do you dislike? So far, my dislike would be ...
Read more
UI
User in Information Technology and Services
06/11/20
Software of easy access and understanding.
What do you like best? Avaya is a service that provides its users with an incredible agility to interact with customers in an effective and ...
Read more
SK
Sten K
05/19/20
Very good ACD-capable switch
What do you like best? Avaya Communication Manager suits the needs of most contact centers. Support provided by Avaya is very good What do you ...
Read more
AI
Administrator in Airlines/Aviation
04/22/20
Avaya is the one the finest OEM and product for contact centers
What do you like best? I like the most the avaya has different products for different works like it has CM and it has CMS for the reporting purpose ...
Read more
- See if Avaya Aura fits your business
- Real pricing — no sales pressure
- A demo or quick answers, your call
Step 1 of 4
How big is your team?
We tailor recommendations to companies your size.
What are the features of Avaya Aura?
In Incident, you may automate your work flow process for new requests by using automatic routing. It instructs the system on when and where…
The process of listening in on employee calls to improve communication and customer service is known as call monitoring. It's most typically…
Call recording is a software feature that records phone conversations and stores them for future reference. This feature is commonly used in…
IVR stands for interactive voice response. It is a technology that allows humans to communicate with a computer-controlled phone system by u…
Multi-Channel Customer Service encompasses a variety of platforms such as phone, email, live chat, social media, and self-service channels s…
Alternatives to Avaya Aura
Avaya Aura Support Options
Frequently Asked Questions About Avaya Aura
Common questions buyers ask before choosing Avaya Aura.
Avaya Aura is a Contact Center Operations Software. Avaya Aura offers Multi-Channel Communication, Automated Routing, IVR Support, Call Recording and many more functionalities.
Buyers commonly note the following limitations of Avaya Aura: Integrating other software with the platform can be difficult.; Investment and entry price point are significant.; Settings can be complicated and support documentation is not well organized..
Some top alternatives to Avaya Aura includes contactSPACE, uContact, Call Center Studio, 3CX and ipSCAPE.
Avaya Aura offers Quotation Based pricing model
The starting price is not disclosed by Avaya Aura. You can visit Avaya Aura pricing page to get the latest pricing.
Ready to try it?
Get started with Avaya Aura
Get connected with the team for a personalised demo.
About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].