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Top 12 Dialpad Contact Center Alternatives for Android, Compared (2026)

Explore 12 alternatives to Dialpad Contact Center — vetted by our editors with real user reviews, pricing, and feature comparisons.

The 12 best Dialpad Contact Center alternatives this year

Quick answer

For most teams, the best Dialpad Contact Center alternatives are JustCall, VICIdial and ice Contact Center. JustCall leads the list with a 4.85★ rating from real users. Compare all 12 on rating and pricing below.

A tool that fits one team can frustrate another, so if Dialpad Contact Center is frustrating yours, these 12 contact center operations software alternatives are worth a look. We rank them by SpotScore, which combines verified user satisfaction with market presence, then ratings and pricing. The table gives a quick side-by-side; the sections below explain each pick.

ProductSpotScoreRatingPricingBest for
JustCallUnlock the full potential of your contact center.★★★★★ 4.85(97)from $20 /User/Monthteams of all sizes
VICIdialEfficiently manage contact centers with VICIdial.★★★★ 4.47(40)Open-sourceteams of all sizes
ice Contact CenterBoost efficiency and cut costs with ice Contact Center.★★★★ 3.7(10)Quotation Basedteams of all sizes
CloudCallUnleash the power of conversations for business success.★★★★ 4.32(56)Subscription · Quotation Basedteams of all sizes
AuthkeyRevolutionize your communication experience with Authkey.Not yet ratedFreeSubscription · Quotation Based · Freemium · Free Trialteams of all sizes
RingflowRevolutionize customer interactions with AI-powered innovation.Not yet ratedFreeFree Trial · Subscriptionteams of all sizes
TelozTransforming customer service with advanced AI technology.Not yet ratedFreeFree Trial · Freemium · Subscription · Quotation Basedteams of all sizes
CordlessRevolutionize customer support with AI-powered conversation intelligence.★★★★★ 4.59(11)FreeFree Trial · Quotation Based · Subscriptionteams of all sizes
Oki-TokiTransforming customer service, one channel at a time.Not yet ratedFreeFree Trial · Quotation Basedteams of all sizes
LiveVoxRevolutionize your customer interactions with LiveVox.★★★★ 4.38(74)Quotation Basedteams of all sizes
IntradiemAI-powered efficiency for superior customer service.★★★★ 4.21(67)Quotation Basedteams of all sizes
Newfies-DialerEfficiently automate your outbound calling needs.★★★★★ 5(1)Subscriptionteams of all sizes
JustCall - Contact Center Operations Software

JustCall

Unlock the full potential of your contact center.

Best for: SMB teams · Mid-market · Enterprise

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What is JustCall?

The JustCall family of contact center software solutions provides everything needed to gain more insight into all aspects of the business, including systems integration, reporting, workforce management and analytics. Its easy-to-use, unified solution is designed to get user up and running fast. ...

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JustCall offers custom pricing plan

VICIdial - Contact Center Operations Software

VICIdial

Efficiently manage contact centers with VICIdial.

Best for: SMB teams · Mid-market · Enterprise

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What is VICIdial?

VICIdial is enterprise class contact center software that delivers an intuitive solution for small, medium, and large contact centers. VICIdial supports blended contact center operations and includes the tools you need to quickly: Plan telephonic and self-service channels, Reputation ...

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ice Contact Center - Contact Center Operations Software

ice Contact Center

Boost efficiency and cut costs with ice Contact Center.

Best for: SMB teams · Mid-market · Enterprise

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What is ice Contact Center?

The ice Contact Center software is designed for all businesses, large or small, who want to increase the productivity of their agents and reduce the cost of supporting their customer service initiatives. The real-time nature of ice means that business will see performance metrics in near-real ...

Read more about ice Contact Center

ice Contact Center offers custom pricing plan

CloudCall - Contact Center Operations Software

CloudCall

Unleash the power of conversations for business success.

Best for: SMB teams · Mid-market · Enterprise

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What is CloudCall?

CloudCall is a cloud telephony platform that integrates with CRM systems to log calls, sync contacts, and centralize communication records. It includes local presence dialing, pre-recorded voicemail drop, and automated call logging to reduce manual data entry for sales and support teams.

Read more about CloudCall

CloudCall offers custom pricing plan

Authkey logo

Authkey

Revolutionize your communication experience with Authkey.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

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What is Authkey?

Authkey is a leading multi-channel CPaaS platform offering comprehensive APIs designed to enhance communication capabilities for enterprises. The platform supports various channels, including business messaging, voice, email, WhatsApp Business, OTP authentication solutions, and Google RCS. With ...

Read more about Authkey
Free TrialTry Free →·

Authkey offers custom pricing plan

Ringflow logo

Ringflow

Revolutionize customer interactions with AI-powered innovation.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

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What is Ringflow?

Ringflow is a cloud contact center platform with AI-driven routing and omnichannel support across voice, chat, and digital channels. It gives businesses tools to manage customer interactions and agent workflows from a unified interface.

Read more about Ringflow
Free TrialTry Free →·

Starts from $9.99/month

Teloz logo

Teloz

Transforming customer service with advanced AI technology.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

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What is Teloz?

Teloz is the pinnacle of advanced technology in the world of cloud contact centers. Teloz is an AI-powered solution that offers an omnichannel experience, combining the latest features with unparalleled efficiency. With its state-of-the-art cloud contact center, Teloz ensures seamless customer ...

Read more about Teloz
Free TrialTry Free →·

Teloz offers custom pricing plan

Cordless

Cordless

Revolutionize customer support with AI-powered conversation intelligence.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

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What is Cordless?

Cordless is a cloud-based call centre platform that uses AI to deliver conversation intelligence and real-time analytics to support teams. It integrates with third-party tools, handles high-volume call traffic, and gives agents data-driven insights during and after customer calls.

Read more about Cordless
Free TrialTry Free →·

Cordless offers custom pricing plan

Oki-Toki

Oki-Toki

Transforming customer service, one channel at a time.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

Add to compare

What is Oki-Toki?

Oki-Toki is an omnichannel contact center platform that handles calls, web chats, emails, social media, and mobile apps from a unified environment. It supports automated bots across all channels and includes security controls to protect customer data from unauthorized access.

Read more about Oki-Toki
Free Trial·

Oki-Toki offers custom pricing plan

LiveVox - Contact Center Operations Software

LiveVox

Revolutionize your customer interactions with LiveVox.

Best for: SMB teams · Mid-market · Enterprise

Get Pricing Details

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What is LiveVox?

LiveVox is a leading software platform that facilitates 14 billion interactions yearly. Combining a range of powerful features, LiveVox ensures excellent customer and agent experiences. Our solution also incorporates advanced Omnichannel communication, WFO & CRM capacities to reduce compliance ...

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LiveVox offers custom pricing plan

Intradiem - Contact Center Operations Software

Intradiem

AI-powered efficiency for superior customer service.

Best for: SMB teams · Mid-market · Enterprise

Get Pricing Details

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What is Intradiem?

Intradiem is a groundbreaking customer service software that utilizes AI-enabled technology to provide a modern solution to maximize productivity. It seamlessly integrates with already existing Call Center and Workforce Management Software, giving you the power to monitor contact center data ...

Read more about Intradiem

Intradiem offers custom pricing plan

Newfies-Dialer - Contact Center Operations Software

Newfies-Dialer

Efficiently automate your outbound calling needs.

Best for: SMB teams · Mid-market · Enterprise

See Plans & Pricing

Add to compare

What is Newfies-Dialer?

Newfies-Dialer is a powerful auto-dialer and voice broadcasting software that can be used for mass outbound calling, press one dialing and offering outbound IVR. The system is designed to provide potential users with the capability of dialling countless phone numbers in succession, delivering a ...

Read more about Newfies-Dialer

Starts from $399/Month

Who competes with Dialpad Contact Center?

There are 12 direct Dialpad Contact Center competitors in Contact Center Operations Software. The ones that come up most often are JustCall, VICIdial and ice Contact Center. Each is compared against Dialpad Contact Center on rating, pricing and feature coverage below.

Tools similar to Dialpad Contact Center

Searches for "sites like Dialpad Contact Center" and "apps like Dialpad Contact Center" land on the same shortlist as "Dialpad Contact Center alternatives" — the 12 options below cover both, whether you want a like-for-like replacement or something lighter.

What each pick gets right

JustCallBest for teams of all sizes

User-friendly interface

Watch for: Limited advanced features

VICIdialBest for teams of all sizes

Enterprise-class features

Watch for: Complex setup process

ice Contact CenterBest for teams of all sizes

Real-time performance metrics

Watch for: May lack advanced features

CloudCallBest for teams of all sizes

Integration with CRM, enhancing productivity and data accuracy.

Watch for: Lack of video calling feature, limiting communication options.

AuthkeyBest for teams of all sizes
RingflowBest for teams of all sizes
TelozBest for teams of all sizes
CordlessBest for teams of all sizes

Efficient call management with excellent call quality.

Watch for: Limited integrations available, particularly in terms of connecting with other software platforms like Kustomer.

Oki-TokiBest for teams of all sizes
LiveVoxBest for teams of all sizes

Almost fully automated with daily job builds and ongoing platform improvements.

Watch for: Some users need faster support turnaround for completing custom requests.

IntradiemBest for teams of all sizes

Keeps everything organized and on time.

Watch for: Issues with rules becoming corrupt and server disconnections affecting dependability.

Newfies-DialerBest for teams of all sizes

Powerful auto-dialer

Watch for: Complex setup process

Why teams look for a Dialpad Contact Center alternative

The reasons teams outgrow Dialpad Contact Center are fairly consistent:

  • Requires internet connection
  • Learning curve for AI features
  • Limited offline capabilities

How to judge a Dialpad Contact Center alternative

How the 12 alternatives line up on price and ratings: 5 offer a free tier; paid plans run $20, with JustCall the cheapest entry point; and Newfies-Dialer is the highest rated at 5 across 1 reviews.

How the scoring works.

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

The top-rated alternatives to Dialpad Contact Center are Newfies-Dialer (5.0★), JustCall (4.8★), Cordless (4.6★). Compare all 12 alternatives side-by-side above.

When evaluating alternatives to Dialpad Contact Center, prioritize: Call Recording, Call Monitoring, IVR Support, Automated Routing, Real-time Dashboard, transparent pricing, free trial availability, and integrations with your existing tools. Use the filters above to compare by feature, budget, and team size.

Dialpad Contact Center starts from $75 /User/Month. Many alternatives offer similar functionality at different price points — some with free tiers, others with more flexible per-seat pricing. Use the filters above to narrow by budget.

Migration difficulty depends on how deeply Dialpad Contact Center is integrated into your workflows. Most alternatives offer data export/import tools and dedicated onboarding support. We recommend narrowing to 2–3 options, running a free trial, and checking each vendor's migration guides before committing.

How to pick the Dialpad Contact Center alternative that fits you

  • On a budget / just exploring: start with a free tier — Authkey, Ringflow and Teloz let you evaluate without paying upfront.
  • If real-user ratings matter most: Newfies-Dialer has the strongest star rating (5★) among the options with verified reviews.

Making the jump from Dialpad Contact Center

Before you cut over from Dialpad Contact Center, secure your data. Export it, test the import into the new tool, and make sure your core workflows carry through. Pilot on a free trial before going live, and don't close Dialpad Contact Center until the migration's complete.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].