Top Alternatives to VICIdial - Better Options for 2026
Efficiently manage contact centers with VICIdial.
Main Features
- Automated Routing
- Call List Management
- Call Monitoring
- Call Recording
VICIdial is a Contact Center Operations Software platform with a user rating of 4.4★ based on 44 reviews. Teams looking for alternatives typically need better pricing flexibility, easier deployment, or a closer feature fit for their specific use case. Below you'll find 9 vetted Contact Center Operations Software alternatives ranked by user rating, with filters to narrow by pricing, platform, and features — so you can find the right fit for 2026.
VICIdial vs Top Alternatives at a Glance
Side-by-side comparison of pricing, user rating, and free trial availability to help you shortlist faster.
| Tool | Best For | Pricing | Rating | Free Option |
|---|---|---|---|---|
| VICIdial Current | Contact Center Operations Software | — | 4.4 ★ | ✗ No |
 Dialer360 | Call Center Software | Free trial | 3.8 ★ | ✓ Yes |
 HoduCC | Call Center Software | Free trial | 3.8 ★ | ✓ Yes |
 Call Center Studio | Call Center Software | Free trial | 4.7 ★ | ✓ Yes |
 Dialpad Contact Center | Contact Center Operations Software | $75 | 4.5 ★ | ✓ Yes |
 Vonage Contact Center | Contact Center Operations Software | Custom pricing | 3.3 ★ | ✗ No |
Showing 1-9 out of 9
List of the Top VICIdial alternatives as of July 2026
Compare business software, products, and services to find the best solution for your business or organization. Use the filters on the left to drill down by category, pricing, features, market segment, user ratings, and more.
8.1
SpotScore
Dialer360
Streamline your contacts and communication effortlessly.
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What is Dialer360?
The Dialer360 software allows you to maintain your all of your contacts, dialing groups and any other custom information in a central location. It also includes a customizable Web phone that can be viewed through any web browser to make calls or send emails directly from the site. Additionally, ...
Read moreCommon Features
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IVR Support
Unique Features
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Outbound Call Center
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Inbound Call Center
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Concurrency Support
+ 3 more
Pricing
Free Trial available, Try Now
8.4
SpotScore
HoduCC
Efficient cloud contact centers with advanced multimedia capabilities.
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What is HoduCC?
HoduCC - The call center software for Cloud Contact Centers, hosted in the cloud, including customer web chat, live chat. HoduCC software can provide automated live chat with first line of support agents, in combination with advanced multimedia (web voice and video) call handling. Call ...
Read moreCommon Features
-
IVR Support
Unique Features
-
Outbound Call Center
-
Inbound Call Center
-
Concurrency Support
+ 5 more
Pricing
Free Trial available
HoduCC offers custom pricing plan
Spotsaas Buyer Intelligence
Own the software buyers are comparing here? See who's weighing you against rivals — and who's comparing your competitors while you're not in the running.
8.9
SpotScore
Call Center Studio
Streamline your call center operations with ease.
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What is Call Center Studio?
Call Center Studio is a contact center platform for operations running high call volumes that need ACD, IVR, predictive dialing, and real-time reporting in one system. It consolidates tools that many contact centers otherwise stitch together separately, including inbound routing, outbound ...
Read moreCommon Features
-
IVR Support
-
Call Monitoring
Unique Features
-
Outbound Call Center
-
Inbound Call Center
-
Concurrency Support
+ 5 more
Pricing
Free Trial available, Try Now
Call Center Studio offers custom pricing plan
Dialpad Contact Center
Revolutionize global collaboration with AI-powered customer intelligence.
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What is Dialpad Contact Center?
Dialpad Contact Center is an AI-powered cloud contact center platform for customer support and inside sales teams handling high inbound call volumes. Its AI analyzes conversations in real time to surface coaching prompts for agents, track script adherence, and monitor customer satisfaction ...
Read moreCommon Features
-
Call Recording
-
Call Monitoring
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IVR Support
+ 1 more
Unique Features
-
Real-time Dashboard
Pricing
Free Trial available, Try Now
Starts from $75/User/Month
Vonage Contact Center
Revolutionize your customer service experience with Vonage Contact Center.
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What is Vonage Contact Center?
Vonage Contact Center is a powerful multichannel contact center operations software with sophisticated routing logic and built-in statistics, designed to boost the customer service effectiveness. Designed to compete with the most advanced enterprise contact center software products, Vonage ...
Read moreCommon Features
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IVR Support
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Call Recording
Unique Features
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Multi-Channel Communication
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API Access Management
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Webhooks
+ 2 more
Pricing
Vonage Contact Center offers custom pricing plan
CallCenterHosting Predictive Dialer
Streamline your calls with predictive dialing.
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What is CallCenterHosting Predictive Dialer?
CallCenterHosting Predictive Dialer is a hosted auto dialer for outbound call center operations running high-volume dialing campaigns across sales, collections, or telemarketing teams. It uses predictive algorithms to dial multiple numbers simultaneously and route answered calls to available ...
Read moreCommon Features
No common features
Unique Features
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Predictive Dialer
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Campaign Management
Pricing
Free Trial available
CallCenterHosting Predictive Dialer offers custom pricing plan
9.1
SpotScore
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Freshdesk Contact Center (Formerly Freshcaller)
Streamline customer service and boost sales effortlessly.
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What is Freshdesk Contact Center (Formerly Freshcaller)?
Freshdesk Contact Center is the ideal call center application for startups, enabling effortless customer service and sales. This cloud-based solution can be easily operational with no more than an internet connection and a web browser. Buy local phone numbers, mask your current number, and ...
Read moreCommon Features
-
IVR Support
-
Call Monitoring
Unique Features
-
Outbound Call Center
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Inbound Call Center
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Concurrency Support
+ 2 more
Pricing
Free Trial available
Starts from $15/User/Month when Billed Yearly, also offers free forever plan
Newfies-Dialer
Efficiently automate your outbound calling needs.
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What is Newfies-Dialer?
Newfies-Dialer is a powerful auto-dialer and voice broadcasting software that can be used for mass outbound calling, press one dialing and offering outbound IVR. The system is designed to provide potential users with the capability of dialling countless phone numbers in succession, delivering a ...
Read moreCommon Features
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IVR Support
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Call List Management
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Automated Routing
Unique Features
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Contact Database
Pricing
Starts from $399/Month
Voximplant Kit
Efficiently streamline customer service with Voximplant Kit.
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What is Voximplant Kit?
Voximplant is a cloud based contact center operations software that provides the necessary tools to build, deploy, and operate complete contact centers. Voximplant enables companies to handle customer requests in a fast and simple manner from multiple channels, real-time integration with ...
Read moreCommon Features
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IVR Support
-
Automated Routing
-
Call Recording
Unique Features
-
Multi-Channel Communication
Pricing
Voximplant Kit offers custom pricing plan
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
